Customer success manager jobs in East Wenatchee, WA - 1,048 jobs

A leading engineering consulting firm in Seattle is looking for a Client Service Director for its water/wastewater practice. This senior role involves engaging with clients, managing key projects, and leading teams to achieve exceptional client service. The ideal candidate has a strong background in business development and technical knowledge in water and wastewater solutions, alongside at least 15 years of experience. The position offers a competitive salary and a flexible hybrid work environment. #J-18808-Ljbffr

You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates Utilizing Gallaghers resources and tools, you will create effective client deliverables You support the employee bene Manager, Client Service, Benefits, Client Relations, Business Services

Ready to take your career to the next level? Skai is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! We are seeking a strategic Account Leader to own and grow relationships with our largest Consumer Goods & Retail Agencies. You will serve as a trusted partner to senior client stakeholders, driving long-term value, retention, and growth across the Skai platform with our largest agencies. In this role, you will lead a team of Client Success Managers and oversee account strategy and performance with a primary focus on Retail Media, while also supporting Paid Search and Paid Social. You will align client objectives with Skai's capabilities, promote retention, identify growth opportunities, and ensure strong business outcomes. The ideal candidate is a results-driven, consultative leader with strong relationship management skills, experience in digital marketing strategy and execution, and a deep understanding of the performance media landscape to address agency needs. Duties and Responsibilities Operate as the main point of contact for all matters specific to your aligned Agencies clients Develop a trusted advisor relationship with key stakeholders and agency clients executives Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment Assist with high severity requests or issue escalations as needed Partner closely with the product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity Collaborate & partner with Sales Account Executives Lead on Quarterly Business Reviews & Partnership Overviews Advise on publisher & vertical best practices to ensure agencies are maximizing results for their clients Direct management of aligned Client Success Manager team members- building capability and ensuring clients goals are exceeded. Act as an escalation point for technical issues, looking for cross-product conflicts and overseeing proactive problem-solving to ensure issues are handled promptly. Requirements Skai Requirements Passion and dedication Desire to be the best Ability to work both independently and as part of a team Strong interpersonal communication skills - in writing and verbally Proven track-record of problem-solving Results oriented Ability to thrive in a fast paced environment with tight deadlines Position Requirements B.A. or B.S.; MBA preferred 5+ years of experience in enterprise client services, account management, and/or client-facing technical project management Proven record of managing and growing strategic advertiser or agency relationships Strong understanding of performance marketing across ecommerce, search and social, with hands‑on experience implementing and managing digital campaigns Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C‑suite, with strong listening and storytelling skills Demonstrated success delivering client-focused, strategic solutions and leading business reviews to identify growth opportunities and workflow improvements Influencing stakeholders to unlock new opportunities and enable same store growth Proven ability to manage multiple projects at a time while paying strong attention to detail Experience with Skai or comparable performance marketing platforms preferred Willingness to travel 10-20% Amazon, Google, and/or Meta certifications a plus The salary range for this position is $100,000 - $110,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process. More about Us The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions. Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight! We are hybrid for the long term (3 days a week in office) - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture. Benefits Medical, Dental and Vision coverage Employee share options program Generous paid family leave policy Flexible hybrid working model Life insurance and short/long term disability Professional growth stipend Diversity and inclusion programs Office commuting benefits ClassPass Membership Volunteering and community opportunities Employee Assistance Program Company sponsored employee social events Office lunches and fully stocked kitchen Equal Opportunity Employer Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records. Applicants with Disabilities Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application. Skai is an E-Verify employer #J-18808-Ljbffr

Job DescriptionWho we are: Reports to: Esha Joshi, Cofounder and Chief Customer Officer Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact. We're building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don't learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training. We've $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle. TED Talk with our "Why" Explainer on experiential learning What you'll do: As Manager, Customer Success, you'll lead and scale a high-performing CSM team with a clear north star: driving meaningful customer outcomes that translate into long-term trust, retention, and expansion. This is a people leader, player-coach, and operator role. Everything you do, hiring, coaching, systems, cadence, is in service of helping customers realize tangible value from Yoodli, deepen their partnership with us, and confidently make bigger bets over longer horizons. You'll own team performance across adoption, retention, renewals, and expansion, while setting the standard for what "great Customer Success" looks like at Yoodli: proactive, outcome-oriented, and deeply trusted by our customers. This role is hybrid; we are looking for Seattle-based candidates who will be in the office at least 3 days per week. People Leader Build a team that consistently delivers customer impact You will build, grow, and retain an exceptional team of CSMs who are accountable not just for activity, but for customer outcomes and value realization. Own hiring, interviewing, onboarding, performance management, and career development for a team of CSMs Build a thoughtful hiring plan based on capacity needs, skill gaps, and customer tiers Make strong hiring decisions, and be accountable for them Set clear performance expectations and address underperformance quickly and directly Establish career ladders, growth plans, and promotion criteria for CSMs Retain and develop top performers, not just manage headcount Player-Coach Model what outcome-driven Customer Success looks like in practice. You will stay close to customers and actively coach your team on how to lead accounts toward measurable outcomes and durable value. Coach CSMs weekly with specific, account-level feedback Run structured account reviews and renewal / expansion strategy sessions Serve as the escalation owner for highest tier customer issues Model crisp communication, executive presence, and proactive risk management Jump into complex customer situations to unblock progress and demonstrate best practices Step in to cover accounts during PTO, parental leave, or transitions when needed Operator Build systems that scale customer outcomes, not just activity. You will update, design, and run the operating system that enables Customer Success to consistently deliver value as Yoodli scales. Define and run the CS operating cadence (team meetings, QBR standards, renewal forecasting, health reviews) Improve, build, and document CS playbooks across onboarding, adoption, renewals, and risk Own CRM hygiene, renewal forecast accuracy, and reporting rigor Partner with RevOps and Product to improve usage tracking, health scoring, NPS/CSAT, and feedback loops Use data to identify risk early and drive proactive interventions What success looks like Customers achieve the outcomes they bought Yoodli for-and can clearly articulate the value they're getting Renewals feel earned, predictable, and grounded in trust Expansion happens because customers want to do more with us, not because they're being pushed CSMs operate as confident customer leaders, not reactive support agents The CS org scales without losing proximity to customer impact About you: 5+ years in Customer Success or Account Management (SaaS), including 2+ years managing CSMs Proven experience owning renewals, retention, and expansion across enterprise and mid-market customers Strong people leadership instincts: you enjoy coaching, giving direct feedback, and developing talent Comfortable being both the "captain" today and a peer tomorrow - low ego, high ownership Track record of making hard calls (hiring, performance, prioritization) and standing by them Highly organized, detail-oriented, and systems-minded Humble and curious Extra credit experience: Experience scaling CS teams in high-growth SaaS or AI companies Deep understanding of enterprise customer journeys and change management Strong analytical skills with the ability to translate usage data into action Passion for coaching, enablement, or learning & development Compensation Total compensation targeted at $160,000 - $190,000 (depending on experience). This includes variable pay tied to team performance Equity at a fast-growing, category-defining company Health, dental, and vision insurance 401(k) Unlimited PTO Free lunches/snacks at the office What's in it for you? Huge impact opportunity: Build and scale the CS function at a category-creating company Ownership: Shape how Customer Success works at Yoodli Close partnership with the founding team and CRO A humble, ambitious, and mission-driven culture

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Customer Success Manager I oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. As the key contact point for the customer relationship on Diligent products. The CSM I will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction. Key Responsibilities Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage; Increase overall client satisfaction with Diligent measured through Net Promoter Score; Provide a seamless and ‘best in class' customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s; Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams. Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads Facilitation alongside the Implementation team of Diligent's product and modules with senior stakeholders to the client including C-Suite and Directors. Build and maintain strong direct client relationships with key stakeholders & retain those relationships. Seek out client advocacy related initiatives. Required Experience/Skills Up to 3 years of experience required Fluency in additional languages to English are desirable Build and maintain strong direct client relationships with key stakeholders & retain those relationships. Seek out client advocacy related initiatives Experience in enterprise level account management (preferably in SAAS) is desirable Experience in sales CRM applications such as Salesforce Excellent communication and presentation skills, with the ability to manage multiple stakeholders Strong problem-solving ability, with a natural curiosity around the client's business needs High level of resilience and a positive attitude when faced with adversity Passionate about technology with a solution-centric mindset U.S pay range $65,000-$80,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Job DescriptionAdora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways. Backed by top-tier investors, we're at a pivotal moment of growth-and we're looking for a Customer Success Manager who can drive client satisfaction, retention, and growth through our innovative AI platform. Role Overview: We're seeking a customer-focused professional to join our team as a Customer Success Manager. In this role, you will serve as the primary point of contact for our clients, ensuring they maximize value from our AI-powered marketing platform while achieving their business objectives. You'll guide clients through onboarding, adoption, and expansion phases, combining deep product knowledge with strategic account management to drive long-term success and growth.What You'll Own: Manage a portfolio of client accounts, serving as their trusted advisor and primary point of contact Lead client onboarding processes, ensuring smooth implementation and adoption of our AI platform Conduct regular check-ins, business reviews, and success planning sessions with key stakeholders Identify expansion opportunities and collaborate with sales teams to drive account growth Monitor client health metrics, usage patterns, and satisfaction scores to proactively address concerns Troubleshoot client issues and coordinate with product and engineering teams for resolution Create and maintain customer success documentation, playbooks, and process improvements Advocate for client needs internally and provide product feedback to development teams Support contract renewals and work to minimize churn through proactive relationship management Who You Are: 5+ years of experience in customer success, account management, or client services roles ideally in startup environments Experience with paid media platforms or advertising technology required Thrives in ambiguous, fast-changing environments where processes are still being defined Proven track record of managing client relationships and driving customer retention/expansion Strong understanding of SaaS business models and customer lifecycle management Excellent communication and presentation skills with ability to engage C-level executives Analytical mindset with experience using customer success platforms and data analysis tools Problem-solving abilities with a proactive approach to identifying and addressing client needs Experience working in fast-paced startup environments and managing multiple accounts simultaneously Strong organizational skills with attention to detail and process optimization Bachelor's degree in Business, Marketing, Communications, or related field preferred What We Offer: Competitive salary, stock, and benefits package A collaborative, inclusive, and dynamic work environment in a high-growth start-up Opportunities for professional growth and development Be first at a new, hot, growing company in a dynamic industry A chance to work on innovative projects in a cutting-edge field (Generative AI, etc.) Benefits include stock options and medical/dental/vision insurance.We are an equal opportunity employer and value diversity and inclusion at our company. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities Advise customers on solution features, configuration options, and system processes and procedures Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications Manage changes to requested solutions, including following the documented change request process for scope and billing management Onboard clients, including creating training material and conducting effective training calls and/or visits with clients Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise Provide proactive outreach at all stages of the customer lifecycle Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels Participate in customer support standby rotations when the regular support team is unavailable Assist, if requested, in the sales process, providing technical sales support Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions Skills you'll need Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management/delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus: previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools What you'll get Competitive wages ESPO (employee stock option program) Medical/dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities

SecureW2 is a fast-growing provider of cloud-based network security solutions, helping organizations seamlessly deploy certificate-based authentication, PKI, and identity security. Our solutions enable enterprises, universities, and government organizations to eliminate passwords, strengthen security, and streamline network access. About the Role We are looking for a high-impact Customer Success Manager (CSM) who thrives in a growth-stage environment, where agility, adaptability, and a proactive approach are key to success. This is a strategic CSM role, responsible for driving implementation, adoption, renewals, and revenue expansion across a portfolio of SecureW2 customers. The ideal candidate is a technical, business-savvy, and revenue-oriented CSM who is comfortable wearing multiple hats, including acting as a trusted technical advisor, expansion advocate, and executive-level relationship manager. You'll own the entire customer journey, from technical onboarding and deployment to expansion and renewal, ensuring customers maximize value while identifying growth opportunities. Key Responsibilities Customer Ownership & Growth Own the full customer lifecycle, ensuring a smooth transition from technical onboarding to renewal and expansion. Drive revenue expansion by identifying and influencing upsell and cross-sell opportunities. Serve as a strategic partner to IT leaders, aligning our solutions to their evolving security needs. Proactively identify risk signals and take preemptive action to prevent churn. Growth-Stage Mindset, Technical and Commercial Acumen Thrive in an ambiguous, high-growth setting, balancing structure with the ability to build processes from scratch. Be resourceful and self-sufficient, leveraging cross-functional teams to solve customer challenges without relying solely on pre-defined playbooks. Become a technical power user in SecureW2's offerings Confidently present complex security concepts to both technical and non-technical audiences, from IT admins to the C-suite. Track customer health and expansion opportunities using an evolving CS tech stack (Salesforce, Monday, Outreach etc). Develop and refine customer playbooks to ensure faster adoption and greater lifetime value. Use data to drive decisions, tracking key renewal and expansion metrics to continuously improve customer engagement. Qualifications & Skills 4+ years of experience in Customer Success Management within cybersecurity, identity and access management (IAM), endpoint and network security, cloud security, IT and security operations, or related technology sectors. Experience in a high-growth company where agility, adaptability, and self-sufficiency are key. Revenue expansion mindset - experience identifying and driving upsell/cross-sell opportunities. Executive communication skills - ability to present to and influence CIOs, IT Directors, and Security Engineers. Technical aptitude - ability to quickly learn, explain, and apply network security and authentication concepts. Project management & organization - ability to manage multiple technical initiatives simultaneously. Strong problem-solving mindset - ability to think critically and act decisively in a dynamic environment. Extra Points For Experience in network security, identity management or PKI. Prior experience in an expansion-focused CSM role. Why Join SecureW2? Be part of a fast-growing, high-impact team shaping the future of network security. Work with cutting-edge identity security solutions that are disrupting the industry. A role with real influence-directly impact customer success, revenue growth, and product strategy. Competitive salary, bonus structure, and career development opportunities. If you're a technical, revenue-driven, and adaptable CSM who thrives in a high-growth environment, we'd love to hear from you!

Actifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients. The Company Actifai is an artificial intelligence company; we help clients optimize their high-value, high-leverage decisions. Typically, this includes things like customer acquisition, customer retention, and customer development (upsells/cross-sells). Actifai is part of Foundry.ai, a technology fund/studio that creates AI software companies in partnership with large global enterprises. Foundry's operating companies focus on practical applications of AI that drive immediate, measurable, and recurring improvements to financial performance. Foundry is backed by leading private equity and venture capital partners including The Pritzker Organization, Breyer Capital, and Madrone Capital Partners. The Position In this role, you will help manage client engagements including pilots and rollouts across our growing number of enterprise and SMB accounts. You will act as a key point of contact for clients, leading implementations, performing analyses, managing rollout, identifying upsell/cross-sell opportunities, and more. Successful candidates will be expected to: Act as a key point of contact for Actifai's clients. Manage Level I and Level II application support and make requested updates to client software tools. Support software product development, including new features and enhancements. Coordinate internal and external resources to ensure that projects align to scope and schedule expectations. Lead user trainings and provide ongoing user support by answering questions and troubleshooting issues. Build and maintain strong, long-lasting relationships with Actifai's clients. Present to client executives about software implementations, analyses, value generation, and more. Understand clients' challenges and industry trends and consult on how Actifai can help them achieve their objectives. Work cross-functionally with other Actifai teams including Engineering, Data Science, Machine Learning, Product, Sales, and Marketing to support overall corporate strategy and company growth. We're looking for someone who has: Bachelor's Degree in Business, Engineering, or Technology 3-5 years of management consulting, client services, or project management experience (or equivalent). Experience in enterprise B2B SaaS is a plus. Demonstrated ability to manage and execute multiple projects and initiatives. Exceptional communication, organizational, and delivery skills. Excellent problem-solving skills. Comfort working with large data sets. SQL skills and/or JSON experience a plus. A self-starter mentality with a strong desire to win. Executive presence. What you can expect from us: As much responsibility as you can handle. We want you to grow personally and professionally as much as you can while at Actifai. Cross functional work. You will not only support Actifai's clients, but will also learn the ins and outs of data science, product development, and software development in the world of AI. Quick career progression. We are growing fast and hiring rapidly. A supportive and collaborative work environment that values your professional development. A place where your voice will be heard and where you can contribute beyond just your role. An opportunity to work with smart and motivated colleagues and build businesses that can fundamentally reshape markets. Exposure to cutting-edge technology, and the ability to drive real impact at the organization. This position's location is Washington, DC (preferred), New York City, or Remote (open to discussion). Actifai offers an extremely competitive compensation package, including equity, 100% employer-covered health/vision/dental insurance for individuals and families (with an optional FSA/HSA), and a 401(k) plan with employer matching. Employees receive 20 days of PTO (not including holidays) and can work both remotely and from our office in downtown Washington, D.C. Successful candidates will join a small but growing team of ambitious, supportive co-workers with ample opportunities to take on responsibilities and develop skills beyond their assigned role. For additional information on benefits and what it's like to work at Actifai, please visit actif.ai/careers. Finally, we highlight that excellence has no single mold, particularly in a field as rapidly evolving as AI. We're looking for excellent candidates of all backgrounds with strong business intuition and coding skills, and welcome applicants regardless of ethnic/national origin, gender, race, religious beliefs, disability, sexual orientation, or age.

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation systems - roads, rail, transit, bicycle, pedestrian - operate. Our tech solutions: Reduce traffic fatalities Enhance pedestrian accessibility Empower system operators to save time & money You'll work with some of the brightest minds in the software and transportation industries. Our software engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead. Who You Are: As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders. Required Qualifications: 5+ years of Customer Success experience ideally within SaaS Proven ability to develop and implement risk mitigation strategies and ensure customer retention. Strong track record of consistently exceeding customer success metrics and targets Excellent verbal and written communication skills Ability to travel to various local and national events as needed. Travel will be regional and national Preferred Qualifications: Venture-backed, start-up experience Prior Customer Success experience with public sector clients Your Citian Advantage: Opportunity to gain valuable experience and make a significant impact in a fast growing, venture-backed tech startup Competitive salary and benefits package including medical, dental, and vision insurance and generous paid time off. 401(k) company match and monthly commuter transportation benefit On-site gym and free snacks in the office High-growth potential and opportunities for advancement and more! Let's build smarter cities together! Learn more about Citian here: ************* ** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Job DescriptionThe Customer Success Manager (CSM) will develop customer relationships that promote retention and loyalty. They will work closely with internal and external customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The CSM will play a critical role in ensuring our customers achieve their desired outcomes, are satisfied with our products and services, and ultimately realize the value they expect from their investment. Major Responsibilities: Customer Onboarding: Guide new customers through onboarding, ensuring they understand the product/service and how to use it effectively. Relationship Management: Build strong, long-lasting customer relationships through regular communication and proactive support with clients from end-users to C-Suite. Customer Retention: Monitor customer health metrics, identify at-risk accounts, and implement retention strategies. Success Planning: Develop and execute customer success plans to ensure customers achieve their goals and objectives. Advocacy: Act as the voice of the customer within the company, providing feedback to internal teams to improve products, services, and customer experiences. Upselling and Renewals: Identify opportunities for upselling and work with sales to drive renewals. Issue Resolution: Address and resolve customer issues and concerns in a timely and effective manner. Training and Support: Provide training, resources, and support to help customers maximize the value of our products/services. Metrics and Reporting: Track and report on key customer success metrics, including customer satisfaction, retention, and product usage. Education and Experience: 4+ years in Customer Success, Account Management, or similar role, that includes customer retention, growth, adoption, and issue resolution. Bachelor's degree preferred Customer management experience in a software, data, or SaaS environment preferred. Sales/selling methodology and techniques Demonstrated ability to engage in positive relationships to collaborate across multiple company functions (Sales, Services, Marketing, Product, etc.). Consistent track record to collaborate and build positive relationships with customers, including the executive level. History of presenting compelling presentations to executive-level customers, contacts, and internal stakeholders. Extensive experience analyzing data and being able to make meaningful deductions from the data. Lightcast is a global leader in labor market insights with offices in Moscow, ID (US), the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, institutions, companies, and communities. Lightcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Lightcast has always been, and always will be, committed to our diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original selves to work. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

As an Associate Customer Success Manager, you will manage a portfolio of customers while learning the ins and outs of customer success and account management at scale. You will be responsible for supporting customer retention, satisfaction, and engagement. This role is designed to help you grow and develop in your customer success career, with opportunities to expand your skills and take on greater responsibilities as you gain experience. This is a remote position; however, candidates must reside in the PST or MT time zone. The impact you'll have: Creation and delivery of renewal quotes, ensuring accuracy and alignment with customer agreements. Help track and manage renewal timelines under the guidance of senior team members. Build foundational relationships with your assigned accounts, learning to address customer needs and concerns. Proactively reach out to customers to ensure they are satisfied with the product and services. Help track and monitor customer health scores, learning to identify signs of at-risk accounts. Assist in responding to customer concerns and escalate issues when needed. Be an engaged partner in your Cross-Functional teams Identify cross-sell and upsell opportunities within your portfolio. Learn how to position additional features or services that could benefit the customer. Maintain and improve customer success processes, learning how to use automation tools and CRM systems to track customer interactions and improve efficiency. Relay customer feedback and concerns, helping ensure the customer voice is heard within the organization. Meet internal learning and development goals, improving your understanding of customer success practices, customer engagement strategies, and product knowledge. What you'll bring: 0-2 years of experience in customer success, account management, or a related field, preferably in a SaaS or subscription-based environment. Basic knowledge of CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., ChurnZero, Gainsight) is a plus, but not required. Strong communication and interpersonal skills, with a desire to learn how to engage and support customers. Highly organized, with the ability to manage a portfolio of accounts and prioritize tasks. Problem-solving mindset, with the ability to escalate issues when appropriate and ask questions to learn from more experienced team members. Eagerness to develop and grow in the customer success space, with a customer-first attitude and passion for helping clients succeed. Our Benefits & Perks: 🌍 Work From Anywhere - We embrace a remote-first culture, offering flexibility so you can work where you're most productive. 💰 401(k) Matching - We invest in your future. 🌴 Flexible Time Off - Work-life balance matters. Take the time you need to recharge and bring your best self to work. 👶 Paid Parental Leave - We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace. 🩺 Comprehensive Benefits - We offer medical, dental, and vision insurance plans for all employees. 💡 Values-Driven Culture - Our values aren't just words on a page-they shape how we work, make decisions, and support each other. 🤝 Pledge 1% - We're proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives. 🏡 Childcare Support - Our dependent care program allows you to set aside pre-tax dollars to cover eligible expenses such as daycare, preschool, summer camps, before & after-school programs, and in-home care for children or dependents-helping you balance work and family with peace of mind. This position includes the pay range listed below plus bonus. U.S. Pay Range$50,000-$62,000 USD Please note that the compensation information is a good faith estimate, and is provided pursuant to Equal Pay Laws. SchoolStatus intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors, such as experience. Our team will provide more information about the total compensation package for this position during the interview process. What we do: SchoolStatus is more than just an EdTech company-we're reshaping the future of K-12 education. Our fast-growing teams are dedicated to transforming education through innovative communications, attendance management, and teacher development solutions for schools, districts, and families. We deeply value diversity and are dedicated to fostering an inclusive environment for all our employees. We believe that exceptional candidates bring unique perspectives and skills that enable us to best meet our mission of supporting student success. If you believe you have the potential and passion for a SchoolStatus role, we encourage you to apply-and join us to make a meaningful impact on the future of education!

Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you. Key Responsibilities Team Leadership & Strategy Build and Mentor: Recruit and lead a high-performing team of AI Security Advisors, providing the "Backbone" of knowledge and centralized expertise required to scale globally. Operational Excellence: Develop the repeatable playbooks, runbooks, and "The Engine" for sales velocity that your team will use to drive consistent results. Executive Influence: Act as the primary executive AI authority for Okta's portfolio, partnering directly with the CPO, CISO, and Engineering leadership to influence "AI-first" innovations. Full Customer Lifecycle Oversight Strategic Win Ownership: Oversee high-impact POCs and outcome mapping to ensure technical delivery matches the initial vision for enterprise customers. Revenue & Adoption Accountability: Drive measurable business impact by meeting AI Product SKU targets, aggressively building the technical pipeline, and safeguarding retention through deep-seated AI SKU adoption and customer health initiatives. Retention & Expansion: Direct post-sales technical strategies to identify upsell opportunities and create implementation guides that reduce manual effort and prevent churn. The Feedback Loop: Formalize "The Loop"-the process of funneling field insights from your team back to Product to close technical gaps and ensure solutions fit complex environments. Market & Innovation Leadership Global Scaling: Lead the development of standardized reference architectures, whitepapers, and laboratory assets to be used across the global sales organization. External Evangelism: Represent Okta's AI strategy at major conferences and analyst briefings, while building strategic alliances with cloud and AI partners. Qualifications Leadership Experience: Prior experience as a CTO, Field CTO, Distinguished Architect, or Director-level leader in a cybersecurity or SaaS company. Domain Expertise: 10+ years of deep experience in identity, cybersecurity, AI, or Data Science. Technical Depth: Comprehensive understanding of AI/ML (anomaly detection, LLMs) and Agentic Frameworks (A2A, MCP, and relevant protocols). Executive Presence: Proven track record of shaping cybersecurity strategy and maintaining credibility with enterprise CISOs and boards. Operational Mindset: Demonstrated ability to drive technical customer success beyond the initial sale, including health monitoring and expansion at scale. Education: Advanced degree in a technical or business-related field. PID P24674 #LI-SC #LI-Remote The OTE range for this position for candidates located in the San Francisco Bay area is between:$308,000-$462,000 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: **************************** The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$248,000-$413,000 USD What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! ************************************** Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at *********************************************

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success. This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance of the NYC or Minneapolis Metro office locations (typically 3 days/week). To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or exceed sales and profit targets Maintain high standards of sanitation and safety, ensuring compliance with all regulations Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department People Development and Diversity: Direct, oversee, and evaluate the training completion of all Customer Service department team members Monitor and evaluate associate performance and ensure associates have development plans to support professional growth Foster a culture of diversity and inclusion within the team Engage and retain associates by fostering a positive work environment Labor Relations: Manage labor relations to ensure compliance with company policies and labor laws Address and resolve employee issues and grievances in a timely and effective manner Customer Service Excellence: Cultivate a culture of excellence in customer service, providing best-in-class service Ensure customers experience a well-stocked store with the freshest product offerings Support team members in their training to consistently deliver exceptional customer service Operational Efficiency: Monitor and analyze key performance metrics related to customer service and sales Identify opportunities for process optimization and implement solutions to enhance operational performance Manage departmental budgets, expenses, and financial targets to achieve profitability goals Compliance and Safety: Ensure all departments comply with company policies and regulatory requirements Conduct regular safety audits and training sessions Maintain a clean and safe working environment for all associates Community Engagement: Actively engage with the local community to understand their needs Develop and maintain positive relationships with community organizations, schools, and other stakeholders Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact What you bring to the table: 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience Highly motivated, results-oriented, and a self-starter with a proven track record of success Strong ability to influence and communicate effectively across different functions Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders High level of customer service skills, with a genuine passion for exceeding customer expectations Creative and strategic thinking abilities to drive innovation and continuous improvement Effective organizational and time management skills to ensure efficient operations Ability to work flexible hours, including weekends and holidays What we bring to the table: Culture committed to celebrating diverse backgrounds and experiences Comprehensive benefits Opportunities for professional development and career growth Associate discounts Team of associates dedicated to serving our local customers and supporting our communities If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. The salary range for this position is $64,800-$97,200 Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Commercial Account Manager Our client, a leading provider of Personal, Commercial and Group Benefits Lines of Insurance, is seeking a proactive and autonomous Commercial Account Manager. The successful candidate will have the chance to manage the full renewal process, from setting pre-renewal meetings to consulting with clients and binding policies. The role offers employer paid medical, dental, vision, and 401k benefits. Responsibilities Manage the full renewal process from setting pre-renewal meetings, auditing claims & previous coverage, performing policy reviews, consulting with clients, making policy changes, re-marketing to carriers, processing certificates and endorsements and binding policies. Work in a fully in-office role in a single office in Wenatchee. Online rating experience is important, as well as experience using Epic. Experience with Safeco, Travelers, Nationwide, etc would be helpful. Qualifications 2+ years experience independently Managing Commercial Accounts without supervision. Independent AGENCY experience, (not seeking candidates with captive agency experience (Farmers, Allstate, State Farm, American Family Insurance, etc) nor Carriers / Insurance Companies nor direct writers like Sentry or Federated). Ideally, small market Commercial Lines experience (maybe small - middle market business) but Large Market experience is not necessarily a fit. Licensed WA Property & Casualty licenses required. Experience with EPIC (agency Management System) is preferred (not required). Must Live close to the office, ideally, within Wenatchee is preferred (not required). If you're a self-starter with a knack for managing commercial accounts, we encourage you to apply. This is a fantastic opportunity to join a well-established company and make a significant impact.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Shayne Sasseen - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Develop and maintain customer relationships to drive retention and growth. Conduct policy reviews and provide recommendations to customers. Oversee the resolution of complex customer issues. Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads. QUALIFICATIONS: Experience in insurance sales or account management preferred. Leadership and interpersonal skills. Proven track record of meeting sales targets. Willingness to engage in sales conversations.

We're looking for a positive, motivated candidate to join our Commercial Team as a full-time, in-office Account Manager. This 40 hour a week in office role will allow someone who is best at providing high levels of service, solving problems, and working as a part of a championship team. No prior experience in insurance is needed as long as you are a thirsty learner, humble, and excited to grow more relationships and be a part of a championship team. This is an opportunity to build a career, grow your impact, and win as a team. If this sounds like a good fit, we cant wait to meet you! Core Values: Growth Mindset Accountable Team Problem Solver Fun Resilient Career Paths: Successful performance as a Customer Loyalty Specialist can lead to two future career paths. 1 . TEAM MANAGER Lead a team like service or commercial 2 . COMMERCIAL LINES MANAGER This is a great path if you know you'd like to run your own business with your own team, but currently lack the necessary experience or capital. Compensation A successful candidate will make over $50,000 to $55,000 with base and bonus year 1 Base Salary is $42,000 to $46,000 Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Vision Insurance Dental Insurance Life Insurance Health Insurance Retirement Plan Responsibilities Primary Job Activities The primary objective of the Account Manager is to maintain our current non-admitted condo customers and manage all apartment relationships. This will include quoting, binding, working with lenders and wholesalers, putting together proposals, and everything else related to these markets. Manage Current Non-Admitted Condo Business Manage currently insured that are either non-admitted or will go non-admitted while working to get accounts back in the admitted market Review all non-admitted quotes and assure appropriate coverage and put together proposals Complete all binds, assist team with completed problems, and execute all agency systems Manage Current & New Apartment Business This role will proactively manage all apartment relationships. Many of our customers own more than one apartment complex so relationship management is a key portion of our agency. Understand all apartment market access and underwriting appetite for all apartment underwriting companies. Prospect for new apartment customers. Account Placement & Relationship Management Be a first point of contact with numerous wholesalers who manage the non-admitted market relationships. Understand underwriting appetite for carriers, specialties of each wholesaler and manager Use a critical eye to best understand carriers for each account to grow our non-admitted and apartment book of business. Requirements Required Skills: Maintain a positive, upbeat attitude Follow-up consistently and promptly Clear, direct communication Prioritize and remain adaptable Ability to transition between tasks quickly and work efficiently Required Traits: Coachable Accountable High Motor Fast Learner Self-Directed Natural Relationship-Builder Required Education & Experience High School Diploma Associate or Bachelors Degree preferred but not required Licensing Property and casualty insurance licenses within 30 days of hiring offer Must be licensed before official start