Customer success manager jobs in Fairhaven, MA - 731 jobs

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.

WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global's portfolio of top luxury retail brands and real estate assets. YOU WILL BE: As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company's objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals. WHAT YOU WILL DO: People Responsible for actively recruiting and seamlessly onboarding new hires. Acting with a sense of urgency, hiring quality talent to plan for and create talent bench Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth and exposure; set clear goals and communicate to direct reports in alignment with department objectives and support in achievement strategy Foster an environment of accountability by leading team in appropriately enforcing policies and procedures, ensuring understanding from all associates Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, coach and mentor associates on opportunities for improvement Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client base Drive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling Promote a positive environment of achievement, recognition, and celebration Resolve work-related concerns and conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption Empower team to take ownership of internal and external customer problems and resolve them quickly Oversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team's daily prioritization of tasks Create and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement Speak with truth and candor, modeling how to challenge the status quo appropriately Customer Experience Exhibit Saks Fifth Avenue's culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standards Role model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyalty Execute all client development-specific initiatives in-store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences Proactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community Build a cohesive customer service-driven team, overseeing customer service efforts and escalations Use data-driven methods to identify patterns in client spend, identify opportunities to increase wallet share, and drive repeat business Increase new client acquisition and strengthen existing relationships by leveraging various marketing tools and channels of technology, such as social media platforms, referrals, and networking Exercise expertise in use of clienteling tools to deliver exceptional service, stay connected with the client, and make targeted recommendations based on shopping history and preferences Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential Business Ownership Drive towards the achievement of maximum sales and growth through the development of client advisors and client relationships Establish well-thought-out plans and manage team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s) Execute plans and strategies in store to build strong client relationships and meet overall client development goals Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs) Support audit compliance to enforce department and stockroom controls, as applicable Stay informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities Track progress against departmental strategies to execute properly and successfully Proactively share information, best practices, and new ideas with team to improve business and performance Demonstrate strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input) Use critical thinking skills to analyze problems and to recommend viable solutions Personally champion change initiatives, explaining benefits and challenges of change to team and others impacted WHAT YOU WILL BRING: Required Qualifications (Minimum Requirements): Relevant experience and leading a team, with supervisory experience managing a team of direct reports A proven track record of success managing a selling and operations workforce and achieving business results Proficiency in utilizing available technology, including clienteling tools and social media (social selling), as well as Google Workspace programs, advanced proficiency preferred History of building, leading, motivating, and coaching teams to achieve objectives Excellent oral and written communication skills, structuring messages in a clear logical manner using the most appropriate communication medium Strong attention to detail May require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds Willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays Preferred Qualifications: Luxury retail fashion experience preferred 4-year degree preferred Continuously builds skills and knowledge through training, coaching, and career experiences Demonstrates a working knowledge and appreciation of the Saks Fifth Avenue business and the fashion industry Adapts personal approach in response to diverse situations and people Responds to unexpected changes in work environment with creativity and resilience Establishes and upholds high personal standards for individual work and environment Maintains a customer-centric mentality versus a solely store-centric one Comfortable working in a remote environment YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE: Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount SALARY AND OTHER BENEFITS: The starting salary for this position is $85,000 - $90,000 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. This position is also eligible for bonus Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Saks Global. We look forward to reviewing your application. Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Long's Jewelers For more than a century, Long's Jewelers has been New England's premier destination for fine jewelry, luxury watches, and exceptional client experiences. Family-owned and operated with seven locations across Massachusetts and New Hampshire, Long's is proud to partner with the world's most prestigious brands, including Patek Philippe and Rolex. With a reputation built on trust, integrity, and lasting relationships, Long's offers a truly unique opportunity to be part of a legacy brand. The Opportunity Long's Jewelers is seeking a Sales Manager to lead the flagship Patek Philippe boutique on Newbury Street in Boston. This is a rare opportunity to represent one of the world's most exclusive watchmakers, guiding clients through an experience that is as much about heritage and artistry as it is about ownership. The Sales Manager will be entrusted with fostering meaningful client relationships, mentoring a talented team, and serving as a key ambassador for both Long's and Patek Philippe. Key Responsibilities Represent Patek Philippe with professionalism, discretion, and integrity. Build lasting relationships with high-net-worth clients, offering an exceptional and personalized experience. Lead, coach, and inspire the boutique sales team, cultivating a collaborative and high-performance culture. Partner with leadership to drive strategy, elevate client experiences, and grow the boutique's impact. Serve as a trusted liaison with Patek Philippe leadership in the U.S. and Geneva, bringing insights and training back to the team. Qualifications 5+ years of experience in luxury watches or fine jewelry; high-complication expertise strongly preferred. A proven track record of building and sustaining long-term client relationships. Experience leading and developing high-performing sales teams in a luxury retail environment. Strong organizational, analytical, and communication skills. A passion for horology and an eagerness to represent one of the most respected names in the industry.

Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them. Primary Responsibilities: Ensure our customers are happy and are getting value out of our product. Empathize with every aspect of the customer experience, putting customers' needs first. Guide and coach customers and internal stakeholders with proactive customer success processes. Own renewals and expands in the account. Have a knack for account strategy, account mapping, and upselling value into accounts. Maintain high levels of customer engagement and satisfaction by focusing on customer loyalty and by introducing new features to the customer. Own the customer on-boarding process and operationally drive customer references and case studies. Requirements: Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization. SaaS experience a benefit. Having worked as an account sales rep would be a benefit. Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. Strong interpersonal skills and experience building strong internal and external relationships. Bachelor's Degree.

About Us Healthcare is innovating and you can be a part of it! Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we do at Rhapsody. By providing data exchange and data quality solutions that enable information - such as patient visit details, lab results, and billing balances- to move seamlessly from one system to another. Whether building an application or using one, every piece of the health ecosystem needs Rhapsody as a foundation. Most people will not ever see our products (that's how infrastructure works) and services during a medical visit. Our solutions run behind the scenes, and you can think of them as the central nervous system helping to move data to accelerate innovation and improve outcomes. If using your knowledge to help solve this important problem sounds rewarding, apply today at rhapsody.health About the Role We're seeking a strategic and customer-focused professional to join our Customer Success team as a Customer Success Manager (CSM) - Contract Optimizations. This role focuses on engaging customers currently on legacy or below-market pricing models and guiding them toward fair, sustainable agreements that align with current pricing and product value-while ensuring a positive experience and strong customer retention. The ideal candidate is an empathetic, confident negotiator who can balance commercial goals with customer trust, helping customers clearly see the value they receive from our solutions. Key Responsibilities Customer Outreach & Engagement Proactively engage customers whose contracts are due for optimization or renewal. Conduct discovery conversations to understand customer usage, satisfaction, and goals before presenting new pricing options. Clearly communicate pricing updates and the rationale behind them in a transparent, value-based manner. Negotiation & Contract Management Lead renewal and pricing alignment discussions with customers to reach fair, mutually beneficial outcomes. Manage all aspects of pricing negotiation related to existing agreements, ensuring alignment with current product value and company objectives. Coordinate with Sales Operations and Finance to ensure accurate documentation and execution of new agreements. Retention & Relationship Management Build and maintain strong relationships with key customer stakeholders throughout the contract optimization process. Identify potential churn risks early and implement strategies to preserve customer satisfaction and long-term retention. Collaborate closely with the Account Management team to hand off any identified upsell or cross-sell opportunities-this role's primary focus is on renewal and pricing optimization only. Cross-Functional Collaboration Partner with Account Management, Product, and Marketing teams to share customer insights, pricing feedback, and contract trends. Contribute to the development of communication materials and processes that improve the customer experience during pricing and renewal discussions. Reporting & Performance Track and report on renewal rates, retention outcomes, and contract optimization metrics. Maintain complete and accurate CRM records of all customer interactions, negotiations, and agreements. Provide leadership with regular feedback on customer sentiment, pricing objections, and opportunities for process improvement. Qualifications 4-8+ years of experience in Customer Success, Renewals Management, or Account Management within a SaaS or technology environment. Demonstrated success managing contract renewals or pricing realignments without upsell or cross-sell ownership. Exceptional communication, negotiation, and relationship-building skills. High emotional intelligence and ability to handle sensitive customer conversations with empathy and professionalism. Strong attention to detail, time management, and organizational skills. Proficiency with CRM systems (e.g., Salesforce, Gainsight, or HubSpot) and collaboration tools. Why Join Us Play a key role in optimizing customer contracts and ensuring long-term value alignment. Collaborate with a high-performing, mission-driven Customer Success team. Influence renewal and pricing strategies through real-world customer insights. Competitive compensation, benefits, and professional growth opportunities. Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The expected pay range for this position is $90,000-120,000 USD annually, representing the anticipated base salary range for a full-time, exempt hire. Actual compensation will vary based on factors such as experience, skills, and work location. This role is also eligible for Rhapsody's commission program, which offers variable compensation based on achievement of sales quota, as well as participation in Rhapsody's comprehensive benefits program, which includes health coverage, retirement savings, paid time off and other programs that support your overall well-being. What we have to offer you: Meaningful work that positively impacts the lives of millions of people worldwide Unlimited PTO, sick time, volunteer days Comprehensive benefits package on day 1 (medical, dental, vision, life, disability) Continuous learning and development opportunities An innovative, inclusive, and fun work environment

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals Identify and recommend additional Klaviyo products to help increase revenue for your customers Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience Work to set priorities and establish a plan for to resolve open issues in a timely manner Provide customers with a combination of both strategic guidance and tactical support Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. Contribute feedback to Product on product improvements to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. Experience explaining how to reach key goals using software with end users A track record for creative problem solving for customers and end users. Experience in marketing or advising customers on marketing strategy. Comfortable discussing account renewals, upgrades, and cancellations Thrives in a collaborative environment Excellent organizational and project management skills. Excellent communication skills via phone, video conference and email. Curious and eager to learn Able to adapt in a quickly changing environment Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint Track record managing customer relationships through Salesforce or similar CRMs Experience using email marketing platforms and E-Commerce platforms a plus You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000-$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Each year, 140M children are born. Birth defects affect 1 in 33 births in developed countries, and in 50% of cases, they are not detected during prenatal examinations. Prenatal medicine is particularly complex, and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents. Resulting from 5 years of collaboration between world-renowned experts from Necker Hospital and Ecole Polytechnique, Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database, Sonio aims to become the reference tool to help practitioners improve screening, reduce diagnostic errors, and optimize pregnant women's medical path. Sonio's mission is to improve women's and children's health by promoting access and quality of care through technological innovation, medical expertise, and collective intelligence. About the role You'll join the customer success team at an early stage in our go-to-market. You'll have to act as a strategic partner to our users, analysing usage & adoption to maximise the value they get from Sonio. Reporting to the lead Customer Success Manager, your main tasks will be: Support initial adoption, working with the sales & implementations teams to identify key stakeholders & lead training sessions Lead customer relationships with your portfolio Perform data-driven analysis to propose new configurations & strategies to maximise product adoption Proactively manage the customer health score to anticipate and address at-risk accounts and ensure customer retention About the profile Sonio is a mission-driven company so interest in our mission is critical. Other requirements are: Strong business acumen with the ability to understand and articulate high-level technical /clinical concepts, and convey them into business-relevant notions User-centric strategic thinker at ease with analytics Team player and ability to work transversally You are willing to perform technical tasks (you don't need to have previous experience here but should be willing to learn) to perform product configuration autonomously Localisation: Boston or New-York Salary: $90k - $120k + 10% bonus - The package is flexible depending on seniority; we can share our internal if needed. Sonio's Benefits ⚕️Health Insurance (Medical plan, vision, dental) - up to 30,000$ per year + FSA & HSA 👵 401(k) - up 4% of your salary matched ⛑️ Life Insurance - covering 2 times your salary, up to $200k 🐣 An attractive Parental Policy for primary and secondary caregivers 🏝️ 20 PTO + 1 week offered between Christmas and New Year 🖥️ Offices in Boston (HQ) & New York (incl. free breakfast, drinks & gym) ⏰ Flexible hours & remote policies 🚎 Commuter Benefits ✈️ One offsite per year in France & regular team building with US team 🚀 Ongoing trainings and continuous opportunities for professional growth and development, specifically unlimited access to coaching We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us, please follow up at ****************.

Apptopia is a mobile data company. We sell a SaaS product to help drive better, data driven, decision making for any & all mobile stakeholders (i.e. brands, publishers, ad networks, investors, etc.). Our company, team, and environment are rather unique. We are crafty, creative, and effective. We move more quickly and are way more efficient than your average company. In fact, as a 50-person company we consistently go to battle with competitors who are 10x our size and have 30x the funding as us, and win. We win because we are innovative, we build great products fast, and we work directly with our clients to address their needs head on. We work hard, we love what we do, and we are looking for like-minded people to collaborate with . Job Description You will be an expert in providing informative, helpful and simple solutions to your client base. As a CSM, your goal will be to thoroughly understand your clients' needs and how Apptopia can help meet their goals. As Apptopia launches new products, you will be the expert to recommend these products to the appropriate customers. Furthermore, you will be responsible for reducing churn and implementing strategies to lessen risks. The key metrics for success will be determined by the retention and growth of your client base. This position will allow you to have a direct impact on the future of Apptopia. You will help shape our product by recommending improvements based on your clients' feedback and demands coming from the market place. Qualifications Core Skills 1-3 years of customer success or account management experience Strong email and phone communication skills are a must Ability to work with various stakeholders, in multiple time zones Familiar with CRM tools Experiencing working with and presenting to C-Suite and Upper Management Ability to prioritize your time Advanced Skills Any previous sales experience Basic understanding of API functionality Familiar with user acquisition strategies Understanding of mobile apps and app stores Experience interacting with international customers Personality Type Highly Motivated Self-Starter Intellectually Curious Personable Tactful Additional Information To Apply: Submit your resume along with a cover letter explaining why you are a perfect fit for Apptopia

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit **************** The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt's innovative products and services using our customers' business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt's business -- all tied to a customer who is eager to recommend Saviynt to others.WHAT YOU WILL BE DOING Serve as the primary point of contact for customers after implementation. Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. Plan education for customers on new features and releases. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING Should have expert Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. Tenacious desire to see customers succeed and thrive. Previous experience within a customer success role within a SaaS organization. Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. Experience in process improvement, decision-making, planning, analysis, and service excellence. Available to customer sites, as needed (up to 50%) Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials We are not accepting applications from candidates based in California, Colorado and Washington You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It's an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. Job Details The Customer Success Manager (CSM) supports a portfolio of insurance carriers, acting as their strategic partner and advocate. You will ensure clients realize maximum value from InvoiceCloud's platform by driving retention, adoption, revenue growth, and product expansion. You will apply your insurance industry experience to understand carrier operations, share best practices, influence digital strategy, and build relationships that lead to long-term success. This role requires advanced relationship management skills, strong communication, analytical thinking, deep familiarity with insurance environments, and the ability to translate insights into actionable programs that deliver measurable outcomes. Success Profile: Success in this role is anchored in InvoiceCloud's Core Competencies. These competencies capture how we build relationships, deliver value, and drive outcomes for our clients and our business. Customer Centric Builds trusted, long-term relationships with insurance carriers by proactively understanding their business goals, workflows, and operational challenges. Develops familiarity with carrier systems, policy admin workflows, and claims/payment processes to tailor guidance effectively. Identifies early signals of churn risk or dissatisfaction and acts quickly to restore confidence and strengthen engagement. Delivers clear, empathetic communication across all channels-virtual, written, and in person-adapting tone and style to suit carrier stakeholders at varying levels. Applies insurance industry best practices to help carriers modernize their digital payment strategy and customer experience. Cultivates relationships that result in reference participation, case studies, and public advocacy. Results Driven Designs and executes strategies that materially improve digital payment adoption (AutoPay, paperless billing, online payments) within insurance workflows. Drives measurable improvements in retention, revenue contribution, usage of InvoiceCloud features, and client satisfaction. Identifies upsell or cross-sell opportunities aligned with carrier needs and produces actionable customer success qualified leads. Uses Salesforce, adoption metrics, and other reporting tools to evaluate account performance and create targeted plans. Maintains disciplined focus on achieving portfolio goals related to renewals, adoption metrics, reference growth, and revenue expansion. Leverages understanding of the insurance vertical to contextualize performance trends and inform account strategy. Takes Ownership Manages all aspects of assigned carrier relationships, ensuring proactive engagement, timely follow-up, and strong delivery against commitments. Builds a working technical understanding of each carrier's implementation, integrations, and data flows to effectively diagnose or escalate issues. Documents account history, conversations, insights, and future plans to ensure continuity and operational excellence. Anticipates client needs, proposes solutions, and independently initiates actions that support long-term success. Uses sound judgment and autonomy to navigate complex situations, representing InvoiceCloud with professionalism and credibility. Drives Efficiency Establishes scalable engagement cadences to effectively support a portfolio of carrier clients. Uses dashboards, reporting tools, and Salesforce workflows to prioritize outreach and manage portfolio demands. Applies strong organizational skills to manage multiple initiatives simultaneously while maintaining high responsiveness. Identifies bottlenecks, process gaps, or workflow inefficiencies-either within client operations or internal teams-and presents structured recommendations for improvement. Leverages automation, templates, and repeatable playbooks to increase productivity and ensure consistent, high-quality communication. Innovative Brings creative thinking to carrier challenges by analyzing trends, identifying adoption barriers, and recommending new strategies. Shares emerging insurance industry insights and digital engagement best practices to modernize carrier experiences. Uses AI-assisted tools to enhance account insights, accelerate communication, and identify new opportunities for optimization. Suggests enhancements to InvoiceCloud features or programs based on client feedback and vertical-specific needs. Experiments with new engagement methods or reporting formats to elevate the carrier experience and drive stronger outcomes. Requirements Strong relationship management experience with a track record of driving retention and growth Insurance industry experience or familiarity with carrier operations, workflows, or core systems strongly preferred Experience with electronic billing, payments, merchant services, or SaaS solutions is highly beneficial Outstanding verbal, written, presentation, and interpersonal communication skills Customer-driven, results-oriented, and able to operate with urgency and precision Strong organizational, time-management, and planning skills Demonstrated ability to work independently and manage multiple priorities Proficiency with Microsoft Office tools and Salesforce Travel: Periodic travel to key carrier accounts for onsite meetings or industry conferences as required. Benefits We offer a competitive benefits program including: Medical, dental, vision, life & disability insurance 401(k) plan with company match Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Base Compensation Range$80,000-$95,000 USD InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws. This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training. If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact *********************. Click here to review InvoiceCloud's Job Applicant Privacy Policy. For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.

As a Customer Success Manager in [Insert team name or Sub-LOB], you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team. Job responsibilities: Drives product adoption, expansion, and retention activities to maintain a healthy customer base. Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needs. Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements. Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities. Required qualifications, capabilities, and skills: 5+ years of experience or equivalent expertise in customer success roles in product or technology. Demonstrated ability to influence product adoption and customer retention. Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels. Proven ability to learn new technologies and teach it to others. Preferred qualifications, capabilities, and skills: Experience in a business to business (B2B) environment or as a colleague in a customer environment.

Skillcloud Consulting Group is a leading human capital management consulting company specializing in talent acquisition, HR technology system implementation and outsourced human resources. We help organizations transform the way they source, manage, and develop their workforces to ensure that they have the right talent today and for the future. Like our clients, we too are growing -- Skillcloud Consulting is seeking a Customer Success Manager to join our growing team to expand our relationships with existing clients. Based in Boston, MA, you'd work alongside our sales team to learn more about our clients' unique business needs, presenting tailored plans for how SCG can help them realize their broader growth goals through our talent, HR and HCM systems service offerings. Responsibilities: Develop and execute customer success plans for assigned accounts. Provide proactive support to customers including answering questions and resolving issues. Identify and address customer needs and pain points. Work with cross-functional teams to ensure that customer needs are met. Measure and report on customer satisfaction and success. Stay up to date on industry trends and best practices. Qualifications: Bachelor's degree in business administration, marketing, or a related field. 1+ years of customer service experience in a SaaS environment. Experience using CRM software. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work independently and as part of a team.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer's goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer's needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You'll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do Responsible for base revenue retention on existing GBG solutions within customer portfolio Help design and measure health metrics and implement improvement plans as required Build relationships with existing contacts and identify new contacts to deepen engagement Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs) Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements Proficient in GBG's solutions and the value they provide across various use cases Understand your customer's needs to guide them through best practice product adoption Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues Operate cross-functionally with a wide range of internal teams to address customer needs and issues Identify ways in which we can operate more efficiently for the benefit of both our customers and GBG Requirements Skills we are looking for Experience: Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement. Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs). Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: Strong passion for delivering best-in-class customer experience. Ability to translate data into compelling success stories and actionable insights. Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment. Proactive mindset for identifying solutions and managing execution to completion. Interest in product capabilities and applying them to solve customer challenges. Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges. Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets-inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ ‘Byndies' and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team. Bynder is seeking an experienced and highly motivated Customer Success Manager with a strong background managing and growing relationships with customers using cloud-based marketing technology platforms. As a Mid-Market Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer's needs and challenges and a "deliver plus one" mindset to managing customers. What You Will Do: Serve as the trusted advisor to Bynder customers, providing direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment. Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel. Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems. Own the strategic success plan: Set goals for value realization and develop and execute account/success plans to support those goals. Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager. Collaborate on account strategy for retention and growth with Strategic Account Managers, the Partner team, and a network of SI/technology partners. Conduct effective account profiling, discovery and business reviews to understand the customer's strategic priorities, go-to-market, digital, content and AI strategies, financial profile, latest news and organizational needs. Map and engage key stakeholders across the customer's organization to align objectives, accelerate adoption, and build strong executive and functional champions. Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform. Act as a liaison between the customer and the Product team, representing customer feedback to inform the product roadmap. Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business. What You Bring: 5+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts. 2+ years in enterprise SaaS within the DAM or Martech industry, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools). Exceptional business acumen and commercial skills This includes successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks. Proven experience managing a book of business at scale while building influential relationships with multiple stakeholders at the Director, VP and C-level. Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations. Experience managing the end-to-end renewal cycle including strategy, proposal creation, and procurement engagement. Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand accounts. Experience engaging with system integrators and tech partners to streamline execution, extend value and accelerate driving outcomes. Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority. Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment. Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies. Proficiency with AI tools and an understanding of AI's impact on the marketing industry. Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously. Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus). Benefits and Perks: Fun, casual work environment Unlimited vacation policy 100% Company-paid medical, dental, vision, and life coverage for you and your family 401(k) - dollar for dollar match up to 6% Commuter benefits Referral bonus plans Fully stocked kitchen Room to advance in a high-growth tech company Competitive compensation Salary: We are able to offer $95K + Commission Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder's dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V #LI-AS1

Reports To: Director of Client Success Employment Type: Full-Time, In-Office Compensation: On-Target Earnings (OTE) (Base Salary + Commission): $85k-$95k OTE includes bonuses and incentives for hitting objectives. Based on expected performance, actual earnings may vary. Company Description StemWave is a fast-growing medical device startup in Massachusetts, pioneering orthopedic shockwave technology in the U.S. Ranked among the fastest-growing privately held companies in 2023 and 2024, we are expanding our team and capabilities. Learn more: **************** Position Summary Are you persistent, independent, patient, understanding, and the most competitive person you know? Are you seeking an exciting opportunity with an excellent compensation structure? We are looking for a motivated Client Success Manager (CSM) who will be rewarded for their efforts in driving satisfaction, retention, and revenue growth. If this sounds like you, please submit your application-we would love to hear from you! What You'll Do: Manage the full client lifecycle-onboarding, training, proactive check-ins, renewals, and upsells-with a focus on client satisfaction, value delivery, and retention Onboard new clients. Manage the handoff from sales, coordinate device deployment, and guide new providers through setup and training Maintain regular touchpoints with clients to strengthen relationships, troubleshoot issues, and reinforce ROI Provide world-class service. Help refine and scale our client engagement strategies to ensure we're providing the highest level of service and expertise What We're Looking For: Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing clients on subscription programs 2+ years of experience in client success, project management, or account management, focusing on nurturing long-term relationships and maintaining high client satisfaction Familiarity with CRMs (e.g., Salesforce, Monday.com) Knowledge of key CS metrics like LTV, MRR, Churn, and renewals Experience driving revenue growth and client retention Ability to communicate confidently with healthcare clients and stakeholders Excellent organizational skills and the ability to manage multiple projects Experience in the medical device industry or orthopedics/chiropractic care is a plus Passion for healthcare and technology Why Join Us: Leadership: Help practices and medical centers adopt groundbreaking technology that empowers patients and allows practitioners to offer versatile treatment options Exposure: Work closely with key decision-makers in the healthcare space, expanding your network and influence in a rapidly growing industry Growth: Join an energetic and innovative culture where your ideas are valued. You'll have the opportunity to contribute to company growth, take on new projects, and further your career Benefits Paid vacation time & holidays 100% Employer Paid Medical, Dental, Vision At StemWave, we're not just building devices-we're building a movement. Join us and be a key contributor to our growth and success.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready * to make a change? As a Senior Customer Success Manager, Toast's way of saying an “Account Manager”, you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll * (Responsibilities) Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals Build cross-functional partnerships and collaborate closely to engage customers when necessary Do you have the right ingredients* ? (Requirements) 6+ years account management experience Mid-Market or Enterprise customer management experience Strong leadership, teamwork, and cross-departmental collaboration skills Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. Success operating independently and navigating competing priorities in a constantly changing environment General technical proficiency using software Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) Experience providing technology or SaaS solutions to a client base Restaurant experience Experience managing customers in Mid-Market, Top SMB, or Enterprise segments Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** *Bread puns encouraged but not required #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$96,000-$96,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals Identify and recommend additional Klaviyo products to help increase revenue for your customers Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience Work to set priorities and establish a plan for to resolve open issues in a timely manner Provide customers with a combination of both strategic guidance and tactical support Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. Contribute feedback to Product on product improvements to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. Experience explaining how to reach key goals using software with end users A track record for creative problem solving for customers and end users. Experience in marketing or advising customers on marketing strategy. Comfortable discussing account renewals, upgrades, and cancellations Thrives in a collaborative environment Excellent organizational and project management skills. Excellent communication skills via phone, video conference and email. Curious and eager to learn Able to adapt in a quickly changing environment Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint Track record managing customer relationships through Salesforce or similar CRMs Experience using email marketing platforms and E-Commerce platforms a plus You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000-$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It's an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. Job Details The Customer Success Manager (CSM) supports a portfolio of insurance carriers, acting as their strategic partner and advocate. You will ensure clients realize maximum value from InvoiceCloud's platform by driving retention, adoption, revenue growth, and product expansion. You will apply your insurance industry experience to understand carrier operations, share best practices, influence digital strategy, and build relationships that lead to long-term success. This role requires advanced relationship management skills, strong communication, analytical thinking, deep familiarity with insurance environments, and the ability to translate insights into actionable programs that deliver measurable outcomes. Success Profile: Success in this role is anchored in InvoiceCloud's Core Competencies. These competencies capture how we build relationships, deliver value, and drive outcomes for our clients and our business. Customer Centric Builds trusted, long-term relationships with insurance carriers by proactively understanding their business goals, workflows, and operational challenges. Develops familiarity with carrier systems, policy admin workflows, and claims/payment processes to tailor guidance effectively. Identifies early signals of churn risk or dissatisfaction and acts quickly to restore confidence and strengthen engagement. Delivers clear, empathetic communication across all channels-virtual, written, and in person-adapting tone and style to suit carrier stakeholders at varying levels. Applies insurance industry best practices to help carriers modernize their digital payment strategy and customer experience. Cultivates relationships that result in reference participation, case studies, and public advocacy. Results Driven Designs and executes strategies that materially improve digital payment adoption (AutoPay, paperless billing, online payments) within insurance workflows. Drives measurable improvements in retention, revenue contribution, usage of InvoiceCloud features, and client satisfaction. Identifies upsell or cross-sell opportunities aligned with carrier needs and produces actionable customer success qualified leads. Uses Salesforce, adoption metrics, and other reporting tools to evaluate account performance and create targeted plans. Maintains disciplined focus on achieving portfolio goals related to renewals, adoption metrics, reference growth, and revenue expansion. Leverages understanding of the insurance vertical to contextualize performance trends and inform account strategy. Takes Ownership Manages all aspects of assigned carrier relationships, ensuring proactive engagement, timely follow-up, and strong delivery against commitments. Builds a working technical understanding of each carrier's implementation, integrations, and data flows to effectively diagnose or escalate issues. Documents account history, conversations, insights, and future plans to ensure continuity and operational excellence. Anticipates client needs, proposes solutions, and independently initiates actions that support long-term success. Uses sound judgment and autonomy to navigate complex situations, representing InvoiceCloud with professionalism and credibility. Drives Efficiency Establishes scalable engagement cadences to effectively support a portfolio of carrier clients. Uses dashboards, reporting tools, and Salesforce workflows to prioritize outreach and manage portfolio demands. Applies strong organizational skills to manage multiple initiatives simultaneously while maintaining high responsiveness. Identifies bottlenecks, process gaps, or workflow inefficiencies-either within client operations or internal teams-and presents structured recommendations for improvement. Leverages automation, templates, and repeatable playbooks to increase productivity and ensure consistent, high-quality communication. Innovative Brings creative thinking to carrier challenges by analyzing trends, identifying adoption barriers, and recommending new strategies. Shares emerging insurance industry insights and digital engagement best practices to modernize carrier experiences. Uses AI-assisted tools to enhance account insights, accelerate communication, and identify new opportunities for optimization. Suggests enhancements to InvoiceCloud features or programs based on client feedback and vertical-specific needs. Experiments with new engagement methods or reporting formats to elevate the carrier experience and drive stronger outcomes. Requirements Strong relationship management experience with a track record of driving retention and growth Insurance industry experience or familiarity with carrier operations, workflows, or core systems strongly preferred Experience with electronic billing, payments, merchant services, or SaaS solutions is highly beneficial Outstanding verbal, written, presentation, and interpersonal communication skills Customer-driven, results-oriented, and able to operate with urgency and precision Strong organizational, time-management, and planning skills Demonstrated ability to work independently and manage multiple priorities Proficiency with Microsoft Office tools and Salesforce Travel: Periodic travel to key carrier accounts for onsite meetings or industry conferences as required. Benefits We offer a competitive benefits program including: Medical, dental, vision, life & disability insurance 401(k) plan with company match Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Base Compensation Range$80,000-$95,000 USD InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws. This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training. If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact *********************. Click here to review InvoiceCloud's Job Applicant Privacy Policy. For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Senior Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll* (Responsibilities) * Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce * Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer * Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies * Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience * Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals * Build cross-functional partnerships and collaborate closely to engage customers when necessary Do you have the right ingredients*? (Requirements) * 6+ years account management experience * Mid-Market or Enterprise customer management experience * Strong leadership, teamwork, and cross-departmental collaboration skills * Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. * Success operating independently and navigating competing priorities in a constantly changing environment * General technical proficiency using software * Proven track record of success in meeting and exceeding goals * Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) * Experience providing technology or SaaS solutions to a client base * Restaurant experience * Experience managing customers in Mid-Market, Top SMB, or Enterprise segments * Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** * Bread puns encouraged but not required #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $96,000-$96,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. * ----- For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.