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The differences between customer success managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a customer success manager, becoming an assistant customer service manager takes usually requires 4-6 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a customer success manager include client facing, cloud and account management. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Success Manager | Assistant Customer Service Manager | |
| Yearly salary | $93,820 | $34,118 |
| Hourly rate | $45.11 | $16.40 |
| Growth rate | 5% | -4% |
| Number of jobs | 95,053 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 43% |
| Average age | 46 | 47 |
| Years of experience | 8 | 6 |
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer success managers and assistant customer service managers have different pay scales, as shown below.
| Customer Success Manager | Assistant Customer Service Manager | |
| Average salary | $93,820 | $34,118 |
| Salary range | Between $61,000 And $142,000 | Between $28,000 And $41,000 |
| Highest paying City | Redwood City, CA | - |
| Highest paying state | California | - |
| Best paying company | VMware | - |
| Best paying industry | Technology | - |
There are a few differences between a customer success manager and an assistant customer service manager in terms of educational background:
| Customer Success Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer success managers' and assistant customer service managers' demographics:
| Customer Success Manager | Assistant Customer Service Manager | |
| Average age | 46 | 47 |
| Gender ratio | Male, 54.9% Female, 45.1% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |