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The differences between customer success managers and delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a customer success manager and a delivery manager. Additionally, a delivery manager has an average salary of $113,280, which is higher than the $93,820 average annual salary of a customer success manager.
The top three skills for a customer success manager include client facing, cloud and account management. The most important skills for a delivery manager are customer service, exceptional client, and project management.
| Customer Success Manager | Delivery Manager | |
| Yearly salary | $93,820 | $113,280 |
| Hourly rate | $45.11 | $54.46 |
| Growth rate | 5% | 16% |
| Number of jobs | 95,053 | 172,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 60% |
| Average age | 46 | 47 |
| Years of experience | 8 | 8 |
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Customer success managers and delivery managers have different pay scales, as shown below.
| Customer Success Manager | Delivery Manager | |
| Average salary | $93,820 | $113,280 |
| Salary range | Between $61,000 And $142,000 | Between $82,000 And $156,000 |
| Highest paying City | Redwood City, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | VMware | Simpson Thacher & Bartlett |
| Best paying industry | Technology | Technology |
There are a few differences between a customer success manager and a delivery manager in terms of educational background:
| Customer Success Manager | Delivery Manager | |
| Most common degree | Bachelor's Degree, 78% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Carnegie Mellon University |
Here are the differences between customer success managers' and delivery managers' demographics:
| Customer Success Manager | Delivery Manager | |
| Average age | 46 | 47 |
| Gender ratio | Male, 54.9% Female, 45.1% | Male, 77.2% Female, 22.8% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 13.9% White, 64.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 11% |