Customer success manager vs team manager

The differences between customer success managers and team managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a customer success manager, becoming a team manager takes usually requires 4-6 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $82,017 average annual salary of a team manager.

The top three skills for a customer success manager include client facing, cloud and account management. The most important skills for a team manager are patients, taking care, and project management.

Customer success manager vs team manager overview

	Customer Success Manager	Team Manager
Yearly salary	$93,820	$82,017
Hourly rate	$45.11	$39.43
Growth rate	5%	-
Number of jobs	95,053	96,615
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 78%	Bachelor's Degree, 63%
Average age	46	47
Years of experience	8	6

What does a customer success manager do?

A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.

What does a team manager do?

Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.

Customer success manager vs team manager salary

Customer success managers and team managers have different pay scales, as shown below.

	Customer Success Manager	Team Manager
Average salary	$93,820	$82,017
Salary range	Between $61,000 And $142,000	Between $44,000 And $152,000
Highest paying City	Redwood City, CA	New York, NY
Highest paying state	California	Alaska
Best paying company	VMware	Meta
Best paying industry	Technology	-

Differences between customer success manager and team manager education

There are a few differences between a customer success manager and a team manager in terms of educational background:

	Customer Success Manager	Team Manager
Most common degree	Bachelor's Degree, 78%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Customer success manager vs team manager demographics

Here are the differences between customer success managers' and team managers' demographics:

	Customer Success Manager	Team Manager
Average age	46	47
Gender ratio	Male, 54.9% Female, 45.1%	Male, 55.9% Female, 44.1%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	8%

Differences between customer success manager and team manager duties and responsibilities

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Team manager example responsibilities.

Build and manage narcotics trafficking/use database in Unix base setting.
Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.

Customer success manager vs team manager skills

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

Common team manager skills

Patients, 10%
Taking Care, 6%
Project Management, 5%
Performance Management, 4%
Leadership, 4%
Direct Reports, 4%

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Executive Management Industry
Customer Success Manager
Customer Success Manager vs Team Manager

Updated January 8, 2025

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