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  • Automotive Tool Sales/Route Manager - Full Training

    Mac Tools 4.0company rating

    Customer success manager job in York, SC

    Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017
    $37k-43k yearly est. 6d ago
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  • Customer Success Manager - Enterprise

    Fortive Corporation 4.1company rating

    Customer success manager job in Greenville, SC

    ServiceChannel Customer Success Manager - Enterprise We are seeking a Customer Success Manager to coordinate product adoption, light-training, advocacy, retention, etc., and outcomes (e.g., improved utilization, standard methodologies, and expanded use of our products). This role requires a strategic problem solver and a proactive and efficient executor ensuring client needs are met. In addition, this role requires experience managing multiple enterprise customers (20+) throughout their customer journey delivering proven results on customer's desired outcomes. **Responsibilities:** + Proactively recommend ServiceChannel standard methodologies, processes, and configurations that align with the customer's business objectives and strategy, driving the full potential and adoption of ServiceChannel's product offering throughout the customer lifecycle. + Establish and supervise the customer's adoption, training and development, and utilization of ServiceChannel's products to continually drive incremental value. Build and execute success plans for each customer in your book of business. + Foster client engagement with the ServiceChannel Analytics platform, empowering clients to make informed, data-driven decisions. + Manage technical integrations for key customers and strategic accounts. + Review customer data to identify trends and anomalies, make proactive suggestions of improvement opportunities, and explain the business value of those recommendations. + Lead customer engagement meetings on a weekly, bi-weekly, and monthly basis to ensure customer success plans are executed. + Proactively communicate relevant ServiceChannel news and product developments to clients. + Collect and communicate customer feedback to drive ongoing product improvements. + Work cross-functionally with ServiceChannel teams to set strategies for customer success. + Be a client advocate, while keeping ServiceChannel values and initiatives in mind. + Provide internal communications regarding Customer's configuration, usage information, satisfaction of the system and churn risk. + Provide light training and guidance to clients and service providers on ServiceChannel applications, collaborating with internal cross-functional partners on ongoing training needs, development of new training, and training delivery. + Create and conduct quarterly or annually Business Reviews with your customers. **Required Skills & Experience:** + Bachelor's Degree + 2+ years with customer success, project management or support + Proven examples of Successful Client Outcomes and Value Delivery + Excellent written and verbal communication, strong interpersonal skills + Ability to travel 2-3 times a quarter. + Strong analytical skills, with the ability to analyze data, apply statistical data summaries, create meaningful data visualizations, identify trends and anomalies, and communicate these to various audiences. + Enthusiastic about technology with demonstrated technical capability; experience at a technology company or relevant consultancy. + Comfortable scheduling, managing and running presentations, both remotely and on-site, with internal and external senior leaders and team members. + Solid project management skills with ability to multitask and prioritize. + Experience driving organizational change initiatives. + Passion to build customer relationships, provide customer service, and empathetic conflict resolution skills. + Strong attention to detail. Ability to accurately capture specific pieces of information (details) and then document these details in the written form, while speaking with the client as well as following processes correctly. + Adaptive and responsive to feedback and open to updating processes where required. + Collaboration and teamwork. While most of the role is an individual contributor, team members support each other through cross-training, reviewing the learning applications, remote communication methods, procedures, client expectations and program development efforts. + Willingness and desire to ask, learn, advance, and engage with other team members in order to obtain team excellence. **Preferred Skills & Experience:** + Experience and/or familiarity with ServiceChannel + Facility Management or Procurement/Finance experience or Customer Success experience + Experience with Salesforce and Gainsight Same Posting Description for Internal and External Candidates **Fortive Corporation Overview** Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About ServiceChannel** ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe's, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world's most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. **Bonus or Equity** This position is also eligible for bonus as part of the total compensation package. **Pay Range** The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 69700 - 129400 This position is also eligible for bonus as part of the total compensation package. The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 69700 - 129400 We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
    $54k-85k yearly est. 60d+ ago
  • Customer Success Manager

    Truleo

    Customer success manager job in Greenville, SC

    TRULEO is an Agentic AI platform trusted by over 1,100 agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows, including report writing and generating department intelligence, and helps solve more cases with AI-powered witness interviews and case summarizations. Why Join Us We're on a mission to safeguard community trust in law enforcement. We do that through developing technology that honors the people behind the badge. TRULEO is a well-funded, early-stage startup with world-class technology, a collaborative culture, and a deeply meaningful mission. We offer competitive salaries, benefits, equity-and the opportunity to do the best creative work of your career. What You'll Do Develop strategies for customer growth, adoption, and retention. Build strong, long-term relationships with departments by providing consistent value and proactive support. Review customer feedback, track feature requests, and share insights with product and engineering teams. Drive the resolution of any escalations and ensure customers remain updated on progress. Identify risks and red flags early and collaborate internally to create action plans. Partner with customers to define and achieve their goals using TRULEO's platform. Analyze engagement data and customer metrics to measure success and guide improvement. Share customer wins, adoption stories, and updates with company leadership. Who You Are 3+ years of experience in Customer Success or Account Management at a tech startup. Proven track record of building and nurturing strong customer relationships. Skilled at defining customer goals and creating clear action plans to achieve them. Highly adaptable, self-motivated, and able to thrive in a fast-paced environment. Excellent communication and problem-solving skills, with a customer-first mindset. Willingness to occasionally travel on-site with customers and attend conferences. Must be based in Greenville, SC.
    $58k-94k yearly est. 60d+ ago
  • Preconstruction & Client Experience Manager

    Prologic HR

    Customer success manager job in Greenville, SC

    Job Description Preconstruction & Client Experience Manager Addison Homes | Greenville, SC About Us: Addison Homes is a premier home builder based in Greenville, SC, known for delivering high-performance, energy-efficient homes with a commitment to sustainability and exceptional client service. We are seeking a proactive, detail-oriented Administrative Assistant to join our team and support operations across client relations, construction scheduling, and office coordination. Position Summary The Preconstruction & Client Experience Manager plays a pivotal role in connecting efficient operations, communication, and client satisfaction. This individual ensures that every client experiences a smooth, organized, and transparent journey from initial inquiry through construction start. The role blends operational excellence, calendar and workflow management, and proactive client communication within Addison Homes' systems-driven culture. Success in this position requires a genuine appreciation for well-defined systems and a commitment to maintaining, improving, and documenting those systems to keep them current and effective as the company grows. Top 3 Key Performance Areas 1. Calendar and Workflow Mastery Own and coordinate the preconstruction calendar and associated workflows for the Owner, Construction Manager, Estimator, and Clients. Maintain scheduling across estimating, design, selections, and permitting milestones. Anticipate and resolve conflicts, prepare weekly coordination updates, and ensure that each project progresses smoothly from intake to construction start. Core outcomes: clear visibility of project timelines, reduced bottlenecks, and proactive management of deadlines. 2. Communication and Client Experience Management Serve as the central communication hub for clients, prospects, and warranty customers. Manage inbound and outbound communication through CRM and project management systems, ensuring prompt, professional responses and consistent messaging. Proactively guide clients through the preconstruction process-setting expectations, sharing updates, and maintaining confidence in Addison Homes' process. Core outcomes: timely client updates, unified communication tone, and high client satisfaction. 3. Selections and Product Database Management Maintain and organize the company's selections database and physical sample library. Coordinate with vendors and trade partners to keep offerings current, verify discontinued or substituted items, and update digital selections within the client portal. Collaborate with estimating to ensure accurate pricing and documentation for handoff to construction. Core outcomes: accurate selections data, organized materials library, and streamlined estimating and construction readiness. Ideal Candidate Profile Highly organized and detail-oriented, able to manage multiple concurrent schedules and communications. Strong interpersonal skills with professional written and verbal communication. High proficiency with technology platforms such as Microsoft Outlook, Word, Excel, HubSpot, and Ressio. A self-starter who thrives in a collaborative, process-oriented environment. Values and actively contributes to the creation, documentation, and continual improvement of company systems. Experience in residential construction, design, or client service preferred. Qualifications: 3+ years of administrative or operations support experience (construction, design, architecture, or real estate industry preferred) Strong organizational and time management skills Interest in systems and processes - Enjoys thinking about how things work together and finding ways to improve how tasks and workflows connect. Excellent written and verbal communication skills Proficiency with office software (Microsoft Suite) Ability to manage multiple priorities and meet deadlines Self-starter who takes initiative and works well independently and on a team Spanish skills a plus Work Schedule: This is a full-time, in-office position located in Greenville, SC.
    $75k-125k yearly est. 9d ago
  • US Seasonal Tax-Financial Services Organization- Private Client Services-Manager

    EY 4.7company rating

    Customer success manager job in Greenville, SC

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **FSO Seasonal Tax - Private Tax- Manager - Remote** **The opportunity** EY is currently seeking experienced seasonal tax professionals. You'll join the team at a critical time, leveraging your expertise to help support our clients. In return, you can expect the support of some of the most engaging colleagues around. You'll receive hourly, overtime eligible pay, and a unique opportunity to enhance or refine your skills within one of our high performing tax teams. Private Tax is a growing practice within EY, and you'll see that growth reflected in our career opportunities. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. **Your key responsibilities** + A strategic eye toward prioritizing when working on multiple complex projects + Influencing skills, and the confidence and curiosity to question existing processes + The ability to produce technical writing and research in a tax context + Experience performing high quality review of complex tax returns + Knowledge/experience in handling High Net Worth and Individual Tax Returns, or complex partnership compliance + Experience with federal and state personal and trust income tax + A thorough understanding of estate and wealth planning + Experience researching tax issues to develop effective tax planning strategies and translate complex data from a range of sources into client-ready insights and deliverables + Comfort with working remotely in a virtual team environment **To qualify for the role, you must have ** + Valid US Certified Public Accountant (CPA) license or active state bar membership + A bachelor's degree in accounting, finance, business, or a related discipline + A minimum of 4 years of relevant experience in tax compliance for private client individuals, partnerships, and/or S Corps + Strong analytical skills, written/verbal communication skills, interpersonal; problem-solving ability and attention to detail **Skills and attributes for success** **Ideally, you'll also have** + A proven record of excellence in tax accounting for financial statements with a top or mid-tier firm **What we look for** We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and deliverables. We're looking for people with a genuine passion for tax, and the future of tax, and are inspired to help our clients meet complex tax obligations. If you have a strong quality focus, the desire to develop meaningful relationships, and the ambition to deliver above and beyond expectations, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + The salary range for this job in all geographic locations in the US is $90/hr to $120/hr. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
    $62k-103k yearly est. 46d ago
  • Water/Wastewater - Client Services Manager

    Ardurra Group, Inc.

    Customer success manager job in Greenville, SC

    Job Description WK Dickson (an Ardurra Company) is looking to hire an experienced Water/ Wastewater Client Services Manager to join our team in one of our South Carolina offices Our innovative water and wastewater engineers collaborate closely with clients to plan, design, permit, and construct systems that address their needs comprehensively. This approach allows our clients to make smarter investments, resulting in lower life cycle costs and additional benefits. As a recognized leader in the South and the Southeast's water industry, our projects encompass treatment and infrastructure initiatives for municipal and institutional clients. Our work ranges from drinking water supply to water reuse and wastewater management. We have the capability to support projects of all sizes within a flexible and innovative team environment. Essential Functions of the Job: The Client Service Manager will focus on a mix of established client business growth, project delivery leadership and mentoring of engineering staff. The position will collaborate with regional and national water/wastewater engineering expertise to share resources and leverage capabilities to expand our South Carolina area business. Develop innovative solutions to add value to our clients that differentiate Ardurra from competitors Responsible for marketing to existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities Responsible for delivering service to the client and for client relations Conduct monthly project reviews with the project client and/or principal in charge, and seek periodic guidance Manage multiple design consultants to complete detailed and permitted construction plans During project startup understand the client's critical success factors and prepare an effective project management plan Responsible for project administration in the project management system (including accurately placing the project setup information) Responsible for making sure that all team members understand their role on the project, the task/s that need to be accomplished, along with the schedule and budget for the tasks Be available to team members to mentor junior staff and consult with the principal in charge for guidance During project execution, monitor the progress of the scope, budget, schedule, and quality/performance Provide project team leadership and be accountable for technical, financial and schedule delivery excellence Responsible and accountable for all aspects of the project from initiation through closeout Responsible for risk management and proactive change management Responsible for prompt invoicing and collection Education and Experience Requirements: Bachelor's degree in Engineering required Professional Engineer License (SC) preferred At least eight (8) years of experience Why Ardurra? While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home. Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation. NOTICE TO THIRD PARTY AGENCIES: Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We're not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates. #LI-SC1
    $49k-80k yearly est. 27d ago
  • Account Manager, Client Services

    Brightspring Health Services

    Customer success manager job in Greenville, SC

    Our Company PharMerica As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position requires entails 75% travel in the following territory: Easley, SC, Greenville, SC, & Asheville, NC. Ideal location to reside is within those locations, preferrably Easley/ Greenville area. The ideal candidate has experience in client retention in a long-term care pharmacy setting. We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimumof 8 days Responsibilities Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations Accountable for all aspects of client relationships; primary go-to person for your client base Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's) Leads client contract renewal process in collaboration with other key PharMerica stakeholders Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications. Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved Represents PharMerica at corporate/networking/client events and conferences Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards Qualifications Bachelor's degree or equivalent experience Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting Ability to communicate to all levels of management Excellent time-management and basic computer skills Advanced Microsoft Office proficiency Outstanding problem-solving skills Experience in root cause analysis Ability to collaborate cross-functionally Experience working within a collaborative team Experience in a project management and client-facing customer service role Strong background with the ability to manage multiple priorities and deadlines at once About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit ******************* Follow us on Facebook, Twitter, and LinkedIn. Salary Range USD $70,000.00 - $75,000.00 / Year
    $70k-75k yearly Auto-Apply 31d ago
  • Manager, Customer Service, Americas

    UPM Raflatac

    Customer success manager job in Mills River, NC

    Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers We are looking for a Manager, Customer Service Americas to define the vision for our Customer Service Team in the Americas. In this role, you will serve as a key liaison between UPM Adhesive Materials and our customers, collaborating with sales, fulfillment, claims, operations, and product development teams. Greetings from your future manager “We are eagerly anticipating the addition of a spirited guide keen on optimizing customer relationships and advancing our team's goals! This is a chance for someone keen to join a professional team working on enhancing service, performance, quality, and innovation. If you are ready to contribute, we invite you to join our team.” - Alejandro Ramírez Campaña, Director Fulfillment, Americas Region What you will do Oversee daily operations, including monitoring service levels, assigning tasks, and ensuring timely completion Build strong customer relationships and contribute to sales effectiveness while delivering an exceptional customer experience Maintain high standards in all customer service activities. Collaborate with sales, production, shipping, and other teams to meet customer needs Provide clear strategy and direction to the customer service team, setting expectations for order management and communication Foster accountability and a culture of responsibility within the team, aligned with best practices Use KPIs to measure performance and provide timely, constructive feedback Leverage CRM tools (e.g., Salesforce), data platforms (e.g., Power BI), and spreadsheets to make informed decisions and drive positive outcomes Who you are You hold a degree in Business Administration, Management, or Marketing and bring at least 5-7 years of experience in customer service management, preferably in a leadership role. Experience in comparable industries such as paper, packaging materials, or labeling materials is an advantage You are familiar with the Latin American business environment, or with customers and working closely with colleagues in Latin America. Spanish proficiency is highly beneficial You have demonstrated experience in managing projects that improve service processes and outcomes, including process improvement and quality management You are experienced with CRM systems (e.g., Salesforce), data analysis tools (e.g., Power BI), AI-assisted tools, and other relevant technologies You have a strong understanding of budget practices, financial principles, and P&L management You manage and implement change effectively within the team and organization, resolving conflicts constructively while maintaining positive relationships You identify methods to hold the team accountable to KPIs (e.g., NPS, handle time, first-time resolution, order entry quality, reschedules) and deliver timely feedback on exceptions You have experience in leading, developing, and advancing Order Entry operations, including processes, people, and tools You focus on meeting customer expectations and adapting to changing needs with flexibility You communicate effectively and collaborate across departments and with stakeholders to ensure a seamless customer experience This is what we offer to you A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative. A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. Comprehensive benefit package: UPM's benefit package includes medical, dental and vision insurance, paid time off and a 401(k)-retirement plan. Learn about our Rewarding and our Ways of working Additional information This position is located in Mills River, NC Travel requirements: up to 30% Workplace type: on-site The position holder will report to Director Fulfillment, Americas, Global Sourcing & Supply Chain. For further information about the role, please contact Alejandro Ramírez Campaña, Director Fulfillment, Americas, at email ****************************************. To apply, please submit your CV and cover letter by January 8, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline. For support with submitting your application, please contact our HR Service Center at *************** or tel. ************. UPM North America is an Equal Opportunity Employer. Candidates authorized to work within the United States are preferred. UPM Adhesive Materials (formerly UPM Raflatac) offers high-quality self-adhesive paper and film products including label materials, graphics solutions and removable self-adhesive products. We operate 14 factories and deliver our innovative and sustainable products through our global network of distribution terminals. We are one of UPM's growth businesses and employ around 3,200 people. Our sales reached almost EUR 1,6 billion (USD 1,7 billion) in 2024. Read more: ************************** Follow UPM on X | LinkedIn | Facebook | YouTube | Instagram #UPM #materialsolutions #WeRenewTheEveryday #LI-POST
    $37k-69k yearly est. Auto-Apply 27d ago
  • Commercial Lines Client Service Manager

    Arthur J Gallagher & Co 3.9company rating

    Customer success manager job in Greenville, SC

    Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are seeking a Senior Client Service Manager to join our growing team! The ideal candidate is someone who is passionate about building relationships with clients, will collaborate with the team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. How you'll make an impact * Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner. * Secure existing business and drive the sale of additional services and lines of coverage. * Nurture relationships with your clients * Conduct periodic audits to ensure compliance standards and service levels are met. * Maintain accurate client and policy data and documents within your Gallagher systems. * Use Gallagher's technology to improve productivity and quality. Skills for Success: * Previous commercial lines insurance knowledge and experience managing client relationships. * Ability and desire to deliver an exceptional client experience * Develop a professional rapport with internal and external partners * Utilize your resilient and adaptable mentality in the face of shifting priorities * Eagerness to collaborate with all Gallagher teams and employees About You * Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. * 1+ years supervisory experience. * Must have a current Property and Casualty License. Preferred: * Previous insurance knowledge and experience managing client relationships. * Solid financial acumen. Behaviors: * Proficient in using technology as a tool to maximize productivity and quality. * Strong written and verbal communication skills. * Comfortably engages others in consultative discussion. * Effectively manages/balances multiple and sometimes competing priorities. * Works in a self-directed manner. #LI-JC1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: * Medical/dental/vision plans, which start from day one! * Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other benefits include: * Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and job function) * Training programs * Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing * Charitable matching gift program * And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
    $53k-84k yearly est. 33d ago
  • Customer Account Manager

    Quad/Graphics, Inc. 4.4company rating

    Customer success manager job in Spartanburg, SC

    As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle. Job Requirements * Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company. * Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes. * Foster and maintain client relationships to establish a mutually beneficial business partnership. * Drive clients to utilize standard inputs and tools. * Review all order plans to identify and address any obstacles to ensure successful project completion. * Address and resolve client or production issues, escalating them as necessary. * Utilize independent discretion to negotiate solutions that influence the general business operations of clients. * Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering). * Provide client consultation and education on the overall print business. * Manage vendor relationships to provide comprehensive end-to-end solutions for the client. * Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization. * Participate in cross-departmental projects. * Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance. Appropriate education and/or experience may be substituted on an equivalent basis. Education: Bachelor's degree preferred Experience: 3 years' experience in customer service or print environment preferred Knowledge, Skills & Abilities: * Ability to work independently, multi-task and balance several Client Accounts * Ability to successfully analyze problems, drawing valid conclusions and make recommendations. * Good prioritization and organization skills * Strong change management skills * Proficient with math applications * Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint * Excellent written and verbal communication skills * General knowledge of print industry and processes (preferred). Physical Demand Requirements: * Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance. Physical Effort: Work requires handling light weight materials or equipment with no special speed or exertion. * Working Conditions: Ordinary office, shop, field, or warehouse working conditions with some slightly disagreeable features. * Hazards: Negligible. Little or no exposure to hazards. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. #LI-BB1
    $30k-38k yearly est. 18d ago
  • Account Manager, Client Services

    Res-Care, Inc. 4.0company rating

    Customer success manager job in Greenville, SC

    Our Company PharMerica As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position requires entails 75% travel in the following territory: Easley, SC, Greenville, SC, & Asheville, NC. Ideal location to reside is within those locations, preferrably Easley/ Greenville area. The ideal candidate has experience in client retention in a long-term care pharmacy setting. We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimumof 8 days Responsibilities * Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations * Accountable for all aspects of client relationships; primary go-to person for your client base * Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's) * Leads client contract renewal process in collaboration with other key PharMerica stakeholders * Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients * Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications. * Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service * Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources * Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation * Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved * Represents PharMerica at corporate/networking/client events and conferences * Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards Qualifications * Bachelor's degree or equivalent experience * Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting * Ability to communicate to all levels of management * Excellent time-management and basic computer skills * Advanced Microsoft Office proficiency * Outstanding problem-solving skills * Experience in root cause analysis * Ability to collaborate cross-functionally * Experience working within a collaborative team * Experience in a project management and client-facing customer service role * Strong background with the ability to manage multiple priorities and deadlines at once About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit ******************* Follow us on Facebook, Twitter, and LinkedIn. Salary Range USD $70,000.00 - $75,000.00 / Year
    $70k-75k yearly Auto-Apply 23d ago
  • Strategic Accounts Manager, PPI Midwest

    Sulzer 2.9company rating

    Customer success manager job in Easley, SC

    FE_WIBU-E488 Strategic Accounts Manager, PPI - Full-time - Midwest Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for a Strategic Accounts Manager to join our FE_WIBU team. Assigned accounts, with strategic importance to the company, specifically for the Pulp & Paper segment. Accounts may be national, international or have other important factors that classifies it as a strategic account. Also, promotes the sales and service of Sulzer products and accessories to established and new customers by providing technical and commercial proposals in response to inquiries, and interfacing between customers and company facilities, following written policies and procedures. Your main tasks and responsibilities: * Develops account strategy and account planning. * Reviews sales history and forecasts future business. * Evaluates competitor offerings. * Develops relationships based on trust and performance. * Works on regional and national agreements as required by NSM, PPI. * Finds and develops new customers and new areas within existing customers. * Negotiates orders including all technical, commercial and legal details to the mutual satisfaction of customers and the Company. * Calls on prospective customers and maintains contracts with customers in relation to their requirements. * Secures and renews orders, arranges delivery dates and other peripherals integral to selling. * Travels to customer locations to insure close and regular face-to-face contacts. To succeed in this role, you will need: * Bachelor's degree in engineering, business, marketing or other technical related experience. * Thorough knowledge of products and services as well as competitor's products and services. * In-depth knowledge of sales and marketing techniques. * Knowledge of Microsoft office products. * Good written and verbal communication skills. What we offer you: * Full Medical, Dental and Vision benefits * Company paid Short Term and Long-Term Disability, Company Paid Life Insurance * 6% 401K or Roth Company Match with immediate vesting. * Company paid Retirement Security Contributions following 1 year of employment. * Annual bonus program. * Competitive Paid Time Off. * 12 company paid holidays per year. * Tuition reimbursement/educational assistance. * Quarterly gym reimbursement. No visa or work permit support can be provided for this role Do you have a question about the role? Reach out to Sydney Phillips at ************************** or Hiring Manager - Tony Fandetti. Our team is looking forward hearing from you! Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. About us Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality and durability of critical goods and services by supporting energy security, natural resource management and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance and quality through our responsive network of 160 world-class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2024, our 13'500 employees delivered revenues of CHF 3.5 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). ************** Here you can find other opportunities:
    $41k-71k yearly est. Easy Apply 17d ago
  • Transportation Client Account Manager (CAM)

    Jacobs 4.3company rating

    Customer success manager job in Greenville, SC

    At Jacobs, we don't settle - always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we investigate the future with great optimism and focus. We don't settle until we give our best and know that we're making a difference. As a Transportation Client Account Manager (CAM), you will have the opportunity to impact strategic business relationships with key clients to ensure that Jacobs has a sustained relationship with those clients to achieve complete client satisfaction with work and fully leverage the relationship to benefit the clients and the firm. Working with members of our team your focus is to make sure that Jacobs is the client's firm-of-choice, and that the company has a thorough understanding of the client's needs and is seen as their best advocate for accomplishing their goals. In this role, you will lead select transportation client accounts for municipal and state governments (NCDOT, SCDOT and others) in the Carolinas by collaborating and leading our delivery teams to sustain existing workload and to lead strategy development of transformational work such as design build and operational contracts. This position will be based out of any of Jacobs' Carolinas offices. What you'll do * Serve as the point of contact for client service activities and develop strategies to grow the transportation practice for various clients in the Carolinas * Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success * Facilitate creation of deep, personal, valuable client relationships between Jacob's personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients * Advocate on client's behalf by actively engaging the firm to address client needs, and recommend strategic actions to optimize our business development investment and market share growth * Identify higher levels of client engagement for executive sponsors * Secure management commitment and influence/attract key staff for pursuits * Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development and employee satisfaction * Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews and presentations * Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives * Bachelor's degree in Engineering, Science, Policy, Planning, or related field * 15 years of experience in the transportation industry. Proven client development skills, including previous experience managing large capital improvement projects. * Proven track record of creating and winning transportation work in the Carolinas, particularly with NCDOT and SCDOT. * Must be a strong team leader consensus builder and team player skilled in technical writing communicating and presenting to clients * Should demonstrate ability to be a leader in the Carolinas transportation market * Position requires extensive public participation agency coordination planning and programming experience Ideally, you'll also have * Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels) * Ability to open doors for initiating relationships at client organization * Ability to lead an account team, set a vision and strategy, coach/mentor and motivate the team, reach within Jacobs to offer best-in-class solutions, manage commercial and legal negotiations, and close deals * Technical background/experience in delivering or managing large highway, road and bridge projects/programs is considered a positive and adds credibility in consulting, engineering, construction industry service offerings and delivery * Successful track record of being innovative and bringing a differentiated solution to a client * Ability to lead through influence * High level of emotional intelligence/team builder, coach and mentor * Innovative and solutions-oriented thinker * Client political savviness Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
    $40k-66k yearly est. 17d ago
  • Customer Account Manager

    Swift Transportation 4.1company rating

    Customer success manager job in Greer, SC

    Schedule: Monday-Friday 8am-5pm Compensation: $23-27 depending on expereince and qualifications. Accelerate your Career! At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company. Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation. Job Responsibilities: What you will do Provide customer account services to high exposure or major account(s). Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight. * Lead and solicit business from a specific or assigned number of customers by using daily available capacity. * Serve as an extension of Sales to expand business revenue. * Manage territorial balance of capacity and freight while achieving high service levels. * Maintains knowledge of customer contractual requirements. * Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition. Copy and paste URL into browser to view full description: ************************************************************ Qualifications: What you need to bring * 2+ years' experience in Customer Service or Sales required. * Previous experience in transportation preferred. * Bachelor's degree or equivalent combination of education and/or experience required. * Must be able to set priorities. * Must be able to work in a fast-paced team environment. * Must be able to adapt to changing priorities. What we offer: * Competitive starting salary commensurate with experience and geographic location. * Potential bonus pay based on company performance. * Opportunities to volunteer and give back to local communities. * Comprehensive Benefits Package which includes: * 401(K) * Medical, Dental, Vision, Disability, Supplemental and Life Insurance * Paid Time Off * Employee Stock Purchase Plan The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
    $23-27 hourly Auto-Apply 5d ago
  • Volunteer Engagement Manager

    United Way of Greenville 3.6company rating

    Customer success manager job in Greenville, SC

    Job Description Volunteer Engagement Manager County For over 100 years, we have united the community to help people live better, safer, and more successful lives. While our work has evolved to meet the challenges of the day, our vision remains the same: We believe everyone should have access to the tools and opportunities that empower them to achieve their full potential. Mission & Vision Our mission is to mobilize people and resources to improve lives, strengthen the community, and advance equity for the benefit of all. Our vision is a Greenville County where all people have access to the opportunities to achieve their full potential. Star Values Our focus on collaboration, internally and externally, connects our team and work to our community so we can achieve the balance and symmetry needed to consistently show up for all of Greenville County. Support- We collaborate with our team, stakeholders, and organizations to support our community and move our mission forward. Trust- With integrity and respect, we embrace transparency and build relationships with each other and the community to deliver on our promises. Act- Each day we show up to do our best work for our coworkers, our investors and our community by staying proactive, adaptable and innovative. Reflect- We reflect the change we wish to see within our communities by holding each other accountable to our mission, recognizing how our leadership today will impact the future of Greenville County. Where We Serve United Way of Greenville We serve people across the cities of Greenville, Greer, Fountain Inn, Simpsonville, Mauldin, and Travelers Rest. Our impact also extends to the following communities: Berea, City View, Dunean, Five Forks, Gantt, Golden Grove, Judson, Parker, Piedmont, Sans Souci, Marietta, Taylors, Tigerville, Wade Hampton, Ware Place, and Welcome. Our Strategy Poverty is persistent in Greenville County. We can't let it win-because everyone deserves a shot at a better life. Our donor base is changing. So must we. From Baby Boomers to Gen Z and beyond, we must adapt and evolve to remain relevant. To flip the script and win for our community, United Way of Greenville County must inspire and activate donors to increase access and reduce barriers to higher earnings for low-income earning members of the community. Position Summary Reports to: Chief Philanthropy Officer Location: Greenville, SC FLSA Status: Exempt Position Summary: United Way of Greenville County mobilizes people and resources to improve lives and strengthen our community. The Volunteer Engagement Manager plays a critical role in this mission by developing, coordinating, and expanding meaningful volunteer opportunities that connect individuals, companies, and groups to United Way's community impact work. This role works collaboratively across departments and partners closely within the department to ensure seamless planning and execution of high-impact volunteer experiences and organizational events. Areas of Responsibility Volunteer Program Strategy & Management · Develop and implement a comprehensive volunteer engagement strategy aligned with United Way's mission, priorities, and annual goals. · Create and manage signature volunteer initiatives, including large-scale days of service such as Hands on Greenville Day and Grateful GVL, affinity-group volunteer projects, and hands-on impact experiences such as School Tools and Project Joy. · Identify new opportunities for volunteer engagement that meet community needs and support United Way's programmatic and fundraising goals. Cross-Department Collaboration · Work closely internally to support event logistics, resource planning, and volunteer integration into major United Way events. · Collaborate with Corporate Engagement, Philanthropy, Marketing & Communications, and Community Impact teams to create cohesive engagement experiences. · Ensure volunteer activities support and elevate United Way's fundraising, marketing, and impact goals. Corporate & Community Partnerships · Serve as the primary point of contact for corporate volunteerism, designing custom volunteer experiences for workplace partners. · Build and maintain relationships with nonprofit partners to assess volunteer needs and match them with corporate and community groups. · Support Corporate Engagement staff by integrating volunteerism into workplace campaigns and year-round engagement strategies. Project Execution & Event Management · Lead planning, logistics, and on-site coordination for volunteer events, ensuring high-quality execution, safety, and alignment with impact objectives. · Coordinate venue needs; timelines, supply management, and volunteer roles related to organizational events. · Provide meaningful orientation and storytelling to volunteers to reinforce United Way's mission and deepen understanding of community needs. Volunteer Recruitment, Training & Stewardship · Recruit, onboard, and steward a diverse pool of volunteers, including individuals, families, corporate teams, and affinity groups. · Create and deliver volunteer training materials, toolkits, and post-event follow-up. · Manage volunteer recognition and appreciation efforts to strengthen long-term engagement. Data, Evaluation & Communication · Track participation, outcomes, and partner engagement using United Way's CRM and volunteer management systems. · Report regularly on metrics, impact stories, and trends to support fundraising, marketing, and strategic planning. · Partner with Marketing & Communications to highlight volunteer activities and promote opportunities through digital channels. Qualifications · Bachelor's degree or equivalent combination of education and experience. · 3+ years of experience in volunteer management, event coordination, nonprofit program management, or related fields. · Strong relationship-building and customer-service skills; comfortable working with corporate leaders, volunteers, and community partners. · Excellent project management skills with the ability to manage multiple events and priorities simultaneously. · Strong communication and presentation abilities. · Experience with volunteer management software and CRM systems preferred. · Ability to work occasionally nights and weekends for special events. · Commitment to diversity, equity, inclusion, and belonging. · Listen to understand and speak to be understood. · Obsess over the details, but don't be a perfectionist. · Strive for best-in-class. · Challenge assumptions without being rude or disrespectful. Know when enough is enough. · Think big and be creative. · Be thoughtful and kind. United Way of Greenville County offers competitive compensation based on prior experience and qualifications as well as comprehensive benefits in order to best support our people. Benefits we offer include health, dental and vision insurance where United Way of Greenville County pays generously towards the cost of these benefits for employees and their families. United Way of Greenville County is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.
    $63k-84k yearly est. 4d ago
  • General Manager of Sales

    Stretchlab

    Customer success manager job in Greenville, SC

    StretchLab is seeking a Sales Manager experienced in sales and management to oversee sales and operations for our beautiful, established studio. The Greenville Studio is locally owned and operated. It is very important to the franchise owners that it holds values and is treated as a family organization. We value our team at StretchLab Greenville Position: The ideal Sales General Manager of Sales will be primarily responsible for driving studio sales and memberships. This role is comprised of 80-90% sales and 10-20% staff management and studio operations. Requirements: 2+ years of sales is a must as well as management experience (membership sales is a plus) Confident in generating personal sales and training Sales Staff in sales and goals Ability to work independently and collaborate with studio owner and the community Ability to manage and drive all revenue streams from membership sales, pop-ups, and marketing connections Excellent communication and strong writing and interpersonal skills in person, on the telephone, and via email Ability to excel in a fast-changing, diverse environment Professional, punctual, reliable Trustworthy and ability to handle confidential information Ability to work harmoniously with co-workers, clients and the general public Proficiency with computers and studio software, able to use social media efficiantly to post updates,videos and other ads for the studio Good written communication and able to write pitches to community marketing ads quickly FAST learner Responsibilities: Lead generation including social media management, community pop-ups, events, grass roots, etc. Drive Membership sales through outside sales and business development efforts Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts, coordinate with marketing vendors for lead generations Supervise Sales Representatives and Flexologists Compensation & Benefits: Competitive base salary based on experience & performance Commission paid on sales, studio revenue and performance Opportunity to bonus, based on performance Unlimited growth potential as well within the company Compensation: $48,000.00-$85,000*+depending on experience and performance Paid holidays Paid vacations Paid sick days Company cell phone Company laptop with software This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Stretch Lab Corporate. Have you heard about StretchLab? It is pretty incredible! Here is how is started...Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With the original Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to 'Live Long'. StretchLab has gathered a team of experts already certified in an array of related fields - physical therapy, chiropractic medicine, yoga, pilates, and more - and brought in the world's leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab's proprietary Flexologist ™ training ensures that their clients receive a world-class stretching session.
    $48k-85k yearly Auto-Apply 60d+ ago
  • General Manager of Sales

    Stretchlab-Greenville

    Customer success manager job in Greenville, SC

    StretchLab Greenville is seeking an experienced Sales Manager to oversee sales and operations for our beautiful, established, busy studio that is located in Greenville on the well known Augusta Street. Job description: StretchLab is seeking a Sales Manager experienced in sales and management to oversee sales and operations for our beautiful, established studio. The Greenville Studio is locally owned and operated. It is very important to the franchise owners that it holds values and is treated as a family organization. We value our team at StretchLab Greenville Position: The ideal Sales General Manager of Sales will be primarily responsible for driving studio sales and memberships. This role is comprised of 80-90% sales and 10-20% staff management and studio operations. Requirements: 2+ years of sales is a must as well as management experience (membership sales is a plus) Confident in generating personal sales and training Sales Staff in sales and goals Ability to work independently and collaborate with studio owner and the community Ability to manage and drive all revenue streams from membership sales, pop-ups, and marketing connections Excellent communication and strong writing and interpersonal skills in person, on the telephone, and via email Ability to excel in a fast-changing, diverse environment Professional, punctual, reliable Trustworthy and ability to handle confidential information Ability to work harmoniously with co-workers, clients and the general public Proficiency with computers and studio software, able to use social media efficiantly to post updates,videos and other ads for the studio Good written communication and able to write pitches to community marketing ads quickly FAST learner Responsibilities: Lead generation including social media management, community pop-ups, events, grass roots, etc. Drive Membership sales through outside sales and business development efforts Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts, coordinate with marketing vendors for lead generations Supervise Sales Representatives and Flexologists Compensation & Benefits: Competitive base salary based on experience & performance Commission paid on sales, studio revenue and performance Opportunity to bonus, based on performance Unlimited growth potential as well within the company Compensation: $48,000.00-$85,000*+depending on experience and performance Paid holidays Paid vacations Paid sick days Company cell phone Company laptop with software This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Stretch Lab Corporate. Have you heard about StretchLab? It is pretty incredible! Here is how is started...Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With the original Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to 'Live Long'. StretchLab has gathered a team of experts already certified in an array of related fields - physical therapy, chiropractic medicine, yoga, pilates, and more - and brought in the world's leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab's proprietary Flexologist ™ training ensures that their clients receive a world-class stretching session. Powered by JazzHR qw8BP0liNo
    $48k-85k yearly 23d ago
  • PUBLIC WORKS PROGRAMS & ENGAGEMENT MANAGER - 1225

    City of Greenville, Sc 4.4company rating

    Customer success manager job in Greenville, SC

    Job SummaryUnder general direction and in compliance with standard operating procedures and policies, promotes the Public Works Department mission, vision, and goals through community outreach and education programs, communications, marketing, and advertising initiatives. Plans and implements community related events to include the bi-annual e-waste and shredding event. Coordinates with local schools and organizations for Touch-a-Truck events. Photographs events and employees and maintains a photo library and inventory. Establishes and maintains a communications plan for Public Works events, resident awareness, and emergency events by working collaboratively with Communications & Engagement department personnel. Maintains Public Works web pages on the City of Greenville website. Serves as internal organizational effectiveness manager by evaluating work procedures, making recommendations to improve efficiency and effectiveness of operations, developing training materials, and managing special projects. Manages and maintains accreditation records including policies and procedures to ensure accreditation compliance. Plans and implements human resources programs to include employee recognition and appreciation events, mentor program, and supports Public Works presence at job fairs and hiring events in partnership with the Human Resources Department. Supports the Public Works Emergency Operations Center (EOC). Provides writing and editorial support for Public Works awards and grant submissions by working collaboratively with appropriate City staff. Occasional evening and weekend hours required. Essential Functions Essential Functions % of Time * Manage Public Information and Community Engagement: Plan and implement community related events to include the bi-annual e-waste and shredding event. Coordinate and staff booths at job fairs and community events, and coordinate with local schools and organizations for Touch-a-Truck events. Capture high quality photographs of Public Works events for use in marketing, communications, and project initiatives. Organize and maintain a comprehensive, searchable digital photo library to ensure easy access for historical documentation and future marketing efforts. Oversee branding efforts and develop messaging to promote Public Works mission, projects, and services. Write and edit content that showcases department operations, citizen appreciation stories, awards won by employees, etc. Establish and maintain a communications plan for Public Works and partner with the Communications & Engagement Department as needed (videos, etc.). Determine appropriate marketing strategy and communications plan for the department regarding community events (open house, shred events), public works awareness, announcements posted on truck billboards, and Public Works in general. Interview appropriate individuals to gain insight for internal and external communications. Maintain and update Public Works web pages on the City's website on a regular basis to ensure content is accurate. Create and build relationships with homeowner associations (HOA), residents, and other agencies, to provide updates and education on public works programs and initiatives, including encouraging participation in recycling and litter clean-up events and meetings. Work with vendors to create various advertisements (banners, signs, flyers, radio advertisements, handouts, posters) for public display. Serve as liaison and information source to internal departments and external citizens regarding policies, procedures, programs, services, and objectives as it relates to Public Works. 40% * Serve as Internal Organizational Effectiveness Manager: Serve as internal organizational effectiveness manager. Evaluate current operations, identify areas for improvement in processes and structures, and work with department leadership to implement changes. Provide technical assistance and training support to division managers. As needed, manage teams to establish goals, monitor progress, and analyze organizational efficiency metrics to provide decision support to leadership. Maintain user guides that document processes for various software and systems. Develop training materials and conduct trainings for department employees on the use of systems and department processes. Manage and implement special projects as assigned including assisting the director and division managers in the development, research, data analysis, and implementation of various programs and activities. Maintain accurate equipment and material information in Cityworks. Run reports, projections, and analysis of Cityworks data as needed. Manage and maintain the Public Works Department's accreditation records including policies and procedures to ensure accreditation compliance. Work with Accreditation Manager to ensure accreditation software remains up to date. Evaluate records and identify trends, make recommendations for improvement to align with continuous improvement model. 35% * Provide Managerial Assistance: Plan and implement human resources programs to include employee recognition and appreciation events, mentor program, and support Public Works presence at job fairs and hiring events in partnership with the Human Resources Department. Coordinate the setting up of the Public Works EOC in collaboration with Public Works Operations management. Provide administrative and communications support to the team in the EOC and out in the field if the EOC is activated. Assist in the processes involved with tracking, recording, and dispatching equipment during Public Works operations emergencies, especially during inclement weather events, as backup support. 15% * Identify Award and Grant Opportunities: Identify grant/award submission opportunities for Public Works divisions and work with the appropriate department's staff to obtain all required information for grant/award submission. Provide writing and editorial support for accuracy and clarity of application materials. Track grant award expenditures and ensure compliance with the scope of work identified. Track award applications and awards attained. In collaboration with Communications & Engagement personnel, promote awards through public channels to increase public engagement and awareness of City achievements. Work with awarded divisions to implement grant-funded projects and monitor progress per sponsored agencies. 10%Perform other duties as assigned.Job Requirements * Bachelor's degree in communications, marketing, management, business administration, or a related field. * Over four (4) years of experience in marketing, public information, business administration, or a related field. * FEMA training and certifications ICS 100, ICS 200, ICS 300, IS 552, ICS 700, and ICS 800 within one (1) year of hire. Preferred Qualifications * Over two (2) years of experience working in a public works or municipal setting. * At least two (2) years of administrative experience and grant or award writing. * Experience with FEMA as related to Public Works. * Experience with APWA, SWANA, or CRA. Driver's License Requirements * Valid South Carolina Class D Driver's License. Performance RequirementsKnowledge of: * Best practices and trends in marketing, identity building, and communication strategies. * Effective public relations and mass communications principles. * All aspects of external communications, including but not limited to, traditional and social media, direct mail, online communications, news conferences and web content. * Social media marketing platforms (e.g., Facebook, Instagram, Twitter, etc.). * Principles and processes for providing customer services, including meeting established quality standards. * Municipal organizations, programs, and related ordinances, rules, regulations, and guidelines. Ability to: * Communicate positively, clearly, accurately, and effectively with diverse audiences, both orally and in writing, including technical and non-technical information. * Utilize a variety of communication and interpersonal skills to interact successfully with individuals from diverse social, cultural, and economic backgrounds inside and/or outside the organization. * Establish and maintain professional relationships with businesses, employees, management, other governmental entities, and the public. * Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; exercise integrity, ingenuity, and inventiveness in task performance. * Apply principles of written communication, graphical layout, and multimedia techniques appropriate to communication elements, ensuring that work products are clear, usable and effectively convey the intended messages and information. * Establish and pursue short- and long-term recycling goals and priorities. * Conceptualize and develop innovative or improved procedures, programs, techniques, or ideas relevant to the work environment. * Work independently with minimal supervision, exercising sound judgment and professional decision-making. * Prioritize workload efficiently, manage time effectively, meet deadlines, and complete assignments promptly, including time-sensitive and high-profile projects. * Collaborate and build consensus to successfully complete projects, leveraging creativity and teamwork. * Serve as onsite event manager for Public Works events; organize and direct staff and volunteers during events. * Research, compile, and analyze statistical data and submit comprehensive technical reports. * Write various types of content, including awards applications, grant proposals, formal presentations, press releases, social media posts, radio scripts, technical documents and professional emails. * Read papers, periodicals, journals, manuals, and policies. * Make mathematical calculations and draw logical conclusions. * Drive City vehicles to programs, event sites, facilities, and along collection routes. * Operate a camera. * Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite. * Utilize specialized software and systems to include photo editing tools, purchasing systems, work management systems, accreditation software, web content management systems, and GIS software programs. Working ConditionsPrimary Work Location: Office environment as well as outdoors (work areas, events, collection routes, etc.).Protective Equipment Required: Reflective vest, safety glasses, and gloves.Environmental/Health and Safety Factors: Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work and exposure to respiratory hazards and noise/vibration. Seasonal exposure to extreme temperature and wetness/humidity.Physical Demands: Constantly requires sitting, vision, and talking. Frequently requires fine dexterity, walking, and hearing. Occasionally requires standing, lifting, pushing/pulling, carrying, reaching, handling/grasping, kneeling, foot controls, bending, climbing, crouching and stooping, balancing, and twisting. Light strength demands include constantly exerting up to 10 pounds, frequently exerting up to 10-20 pounds, and occasionally exerting 20-50 pounds.Mental Demands: Constantly requires time pressures, frequent changes of tasks, performing multiple tasks simultaneously, and working closely with others as a team. Occasionally requires emergency situations, irregular schedule/overtime, tedious or exacting work, and noisy/distracting environment. Americans with Disabilities Act ComplianceThe City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation. DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
    $48k-59k yearly est. 20d ago
  • Customer Account Manager

    Quad 4.4company rating

    Customer success manager job in Spartanburg, SC

    As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle. Job Requirements Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company. Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes. Foster and maintain client relationships to establish a mutually beneficial business partnership. Drive clients to utilize standard inputs and tools. Review all order plans to identify and address any obstacles to ensure successful project completion. Address and resolve client or production issues, escalating them as necessary. Utilize independent discretion to negotiate solutions that influence the general business operations of clients. Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering). Provide client consultation and education on the overall print business. Manage vendor relationships to provide comprehensive end-to-end solutions for the client. Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization. Participate in cross-departmental projects. Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance. Appropriate education and/or experience may be substituted on an equivalent basis. Education: Bachelor's degree preferred Experience: 3 years' experience in customer service or print environment preferred Knowledge, Skills & Abilities: Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred). Physical Demand Requirements: Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance. Physical Effort: Work requires handling light weight materials or equipment with no special speed or exertion. Working Conditions: Ordinary office, shop, field, or warehouse working conditions with some slightly disagreeable features. Hazards: Negligible. Little or no exposure to hazards. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. #LI-BB1
    $30k-38k yearly est. Auto-Apply 18d ago
  • Sulzer Careers: Strategic Accounts Manager, PPI Midwest

    Sulzer 2.9company rating

    Customer success manager job in Easley, SC

    FE_WIBU-E488 Strategic Accounts Manager, PPI - Full-time - Midwest Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for a Strategic Accounts Manager to join our FE_WIBU team. Assigned accounts, with strategic importance to the company, specifically for the Pulp & Paper segment. Accounts may be national, international or have other important factors that classifies it as a strategic account. Also, promotes the sales and service of Sulzer products and accessories to established and new customers by providing technical and commercial proposals in response to inquiries, and interfacing between customers and company facilities, following written policies and procedures. Your main tasks and responsibilities: Develops account strategy and account planning. Reviews sales history and forecasts future business. Evaluates competitor offerings. Develops relationships based on trust and performance. Works on regional and national agreements as required by NSM, PPI. Finds and develops new customers and new areas within existing customers. Negotiates orders including all technical, commercial and legal details to the mutual satisfaction of customers and the Company. Calls on prospective customers and maintains contracts with customers in relation to their requirements. Secures and renews orders, arranges delivery dates and other peripherals integral to selling. Travels to customer locations to insure close and regular face-to-face contacts. To succeed in this role, you will need: Bachelor's degree in engineering, business, marketing or other technical related experience. Thorough knowledge of products and services as well as competitor's products and services. In-depth knowledge of sales and marketing techniques. Knowledge of Microsoft office products. Good written and verbal communication skills. What we offer you: Full Medical, Dental and Vision benefits Company paid Short Term and Long-Term Disability, Company Paid Life Insurance 6% 401K or Roth Company Match with immediate vesting. Company paid Retirement Security Contributions following 1 year of employment. Annual bonus program. Competitive Paid Time Off. 12 company paid holidays per year. Tuition reimbursement/educational assistance. Quarterly gym reimbursement. No visa or work permit support can be provided for this role Do you have a question about the role? Reach out to Sydney Phillips at ************************** or Hiring Manager - Tony Fandetti. Our team is looking forward hearing from you! Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. [Not translated in selected language]
    $41k-71k yearly est. Easy Apply 60d+ ago

Learn more about customer success manager jobs

How much does a customer success manager earn in Spartanburg, SC?

The average customer success manager in Spartanburg, SC earns between $46,000 and $117,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average customer success manager salary in Spartanburg, SC

$74,000
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