Customer support manager vs claims manager

The differences between customer support managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer support manager and a claims manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $73,369 average annual salary of a claims manager.

The top three skills for a customer support manager include project management, CRM and technical support. The most important skills for a claims manager are customer service, oversight, and litigation.

Customer support manager vs claims manager overview

	Customer Support Manager	Claims Manager
Yearly salary	$91,598	$73,369
Hourly rate	$44.04	$35.27
Growth rate	10%	-6%
Number of jobs	128,995	30,302
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	6	6

What does a customer support manager do?

The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.

What does a claims manager do?

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

Customer support manager vs claims manager salary

Customer support managers and claims managers have different pay scales, as shown below.

	Customer Support Manager	Claims Manager
Average salary	$91,598	$73,369
Salary range	Between $64,000 And $130,000	Between $45,000 And $117,000
Highest paying City	Seattle, WA	San Francisco, CA
Highest paying state	Washington	California
Best paying company	Amazon	Zurich
Best paying industry	Finance	Insurance

Differences between customer support manager and claims manager education

There are a few differences between a customer support manager and a claims manager in terms of educational background:

	Customer Support Manager	Claims Manager
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer support manager vs claims manager demographics

Here are the differences between customer support managers' and claims managers' demographics:

	Customer Support Manager	Claims Manager
Average age	47	47
Gender ratio	Male, 56.9% Female, 43.1%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer support manager and claims manager duties and responsibilities

Customer support manager example responsibilities.

Manage global on-boarding program for new and existing SaaS customers.
Design, develop and implement internal applications to manage the SaaS and CDN platforms.
Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.

Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

Customer support manager vs claims manager skills

Common customer support manager skills

Project Management, 9%
CRM, 5%
Technical Support, 5%
Salesforce, 4%
Account Management, 4%
Customer Satisfaction, 3%

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

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Customer Support Manager
Customer Support Manager vs Claims Manager

Updated January 8, 2025

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