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The differences between customer support managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer support manager and a desk manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $75,140 average annual salary of a desk manager.
The top three skills for a customer support manager include project management, CRM and technical support. The most important skills for a desk manager are CRM, sales process, and quality customer service.
| Customer Support Manager | Desk Manager | |
| Yearly salary | $91,598 | $75,140 |
| Hourly rate | $44.04 | $36.12 |
| Growth rate | 10% | - |
| Number of jobs | 128,995 | 45,871 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Customer support managers and desk managers have different pay scales, as shown below.
| Customer Support Manager | Desk Manager | |
| Average salary | $91,598 | $75,140 |
| Salary range | Between $64,000 And $130,000 | Between $44,000 And $127,000 |
| Highest paying City | Seattle, WA | Eureka, CA |
| Highest paying state | Washington | New York |
| Best paying company | Amazon | ServiceNow |
| Best paying industry | Finance | - |
There are a few differences between a customer support manager and a desk manager in terms of educational background:
| Customer Support Manager | Desk Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer support managers' and desk managers' demographics:
| Customer Support Manager | Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 56.9% Female, 43.1% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |