Customer support manager vs office manager

The differences between customer support managers and office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer support manager and an office manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $43,395 average annual salary of an office manager.

The top three skills for a customer support manager include project management, CRM and technical support. The most important skills for an office manager are customer service, patients, and financial statements.

Customer support manager vs office manager overview

	Customer Support Manager	Office Manager
Yearly salary	$91,598	$43,395
Hourly rate	$44.04	$20.86
Growth rate	10%	-8%
Number of jobs	128,995	53,712
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a customer support manager do?

The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.

What does an office manager do?

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Customer support manager vs office manager salary

Customer support managers and office managers have different pay scales, as shown below.

	Customer Support Manager	Office Manager
Average salary	$91,598	$43,395
Salary range	Between $64,000 And $130,000	Between $30,000 And $62,000
Highest paying City	Seattle, WA	Washington, DC
Highest paying state	Washington	New York
Best paying company	Amazon	Moody's
Best paying industry	Finance	Construction

Differences between customer support manager and office manager education

There are a few differences between a customer support manager and an office manager in terms of educational background:

	Customer Support Manager	Office Manager
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer support manager vs office manager demographics

Here are the differences between customer support managers' and office managers' demographics:

	Customer Support Manager	Office Manager
Average age	47	47
Gender ratio	Male, 56.9% Female, 43.1%	Male, 13.5% Female, 86.5%
Race ratio	Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer support manager and office manager duties and responsibilities

Customer support manager example responsibilities.

Manage global on-boarding program for new and existing SaaS customers.
Design, develop and implement internal applications to manage the SaaS and CDN platforms.
Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.

Office manager example responsibilities.

Manage international team development of RFP for new MPLS global network services.
Produce around $100k month sales/ billings, AIA documents, and manage customer accounts.
Monitor and manage the HVAC environment and nightly office cleaning performance for maximum comfort, appearance and functionality.
Manage PMO office functions including creation of strategic plan, marketing of services, and resource and project planning.
Manage production of an RFP to source $60m in software and services and manage a subset of the subsequent implementation.
Manage daily functions and systems to ensure patients receive appropriate accommodations under HIPAA guidelines.

Customer support manager vs office manager skills

Common customer support manager skills

Project Management, 9%
CRM, 5%
Technical Support, 5%
Salesforce, 4%
Account Management, 4%
Customer Satisfaction, 3%

Common office manager skills

Customer Service, 19%
Patients, 13%
Financial Statements, 6%
Office Operations, 4%
Office Equipment, 4%
Scheduling Appointments, 4%

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Office and Administrative Industry
Customer Support Manager
Customer Support Manager vs Office Manager

Updated January 8, 2025

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