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The differences between customer support managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer support manager and an operations support manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $79,730 average annual salary of an operations support manager.
The top three skills for a customer support manager include project management, CRM and technical support. The most important skills for an operations support manager are customer service, project management, and human resources.
| Customer Support Manager | Operations Support Manager | |
| Yearly salary | $91,598 | $79,730 |
| Hourly rate | $44.04 | $38.33 |
| Growth rate | 10% | 6% |
| Number of jobs | 128,995 | 376,894 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 65% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
Customer support managers and operations support managers have different pay scales, as shown below.
| Customer Support Manager | Operations Support Manager | |
| Average salary | $91,598 | $79,730 |
| Salary range | Between $64,000 And $130,000 | Between $47,000 And $133,000 |
| Highest paying City | Seattle, WA | San Bruno, CA |
| Highest paying state | Washington | California |
| Best paying company | Amazon | Meta |
| Best paying industry | Finance | Technology |
There are a few differences between a customer support manager and an operations support manager in terms of educational background:
| Customer Support Manager | Operations Support Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between customer support managers' and operations support managers' demographics:
| Customer Support Manager | Operations Support Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 56.9% Female, 43.1% | Male, 64.8% Female, 35.2% |
| Race ratio | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |