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The differences between customs consultants and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customs consultant and a customer service advisor. Additionally, a customs consultant has an average salary of $91,772, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for a customs consultant include digital marketing, client facing and project management. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
A customs consultant specializes in devising strategies to handle and optimize customs procedures, ensuring efficiency in all transactions. As a consultant, it is their responsibility to prepare and process documents, submit customs declarations and other necessary documentation, conduct regular inspections, participate in managing invoices and programs, and track payment of clients. They may also perform clerical tasks such as updating databases, organizing schedules, and arranging appointments. Furthermore, a customs consultant must maintain an active communication line with customs staff, all while implementing the agency's policies and regulations.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Customs consultants and customer service advisors have different pay scales, as shown below.
| Customs Consultant | Customer Service Advisor | |
| Average salary | $91,772 | $32,029 |
| Salary range | Between $56,000 And $148,000 | Between $26,000 And $39,000 |
| Highest paying City | Boston, MA | Boston, MA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Adobe | Teledyne Technologies Incorporated |
| Best paying industry | - | Insurance |
There are a few differences between a customs consultant and a customer service advisor in terms of educational background:
| Customs Consultant | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customs consultants' and customer service advisors' demographics:
| Customs Consultant | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 11.9% Unknown, 5.7% Hispanic or Latino, 18.7% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |