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The differences between customs consultants and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customs consultant and a customer service specialist. Additionally, a customs consultant has an average salary of $91,772, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customs consultant include digital marketing, client facing and project management. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
A customs consultant specializes in devising strategies to handle and optimize customs procedures, ensuring efficiency in all transactions. As a consultant, it is their responsibility to prepare and process documents, submit customs declarations and other necessary documentation, conduct regular inspections, participate in managing invoices and programs, and track payment of clients. They may also perform clerical tasks such as updating databases, organizing schedules, and arranging appointments. Furthermore, a customs consultant must maintain an active communication line with customs staff, all while implementing the agency's policies and regulations.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customs consultants and customer service specialists have different pay scales, as shown below.
| Customs Consultant | Customer Service Specialist | |
| Average salary | $91,772 | $33,238 |
| Salary range | Between $56,000 And $148,000 | Between $26,000 And $42,000 |
| Highest paying City | Boston, MA | Boston, MA |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Adobe | Dell |
| Best paying industry | - | Finance |
There are a few differences between a customs consultant and a customer service specialist in terms of educational background:
| Customs Consultant | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customs consultants' and customer service specialists' demographics:
| Customs Consultant | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.9% Unknown, 5.7% Hispanic or Latino, 18.7% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |