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The differences between customs consultants and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customs consultant and a customer support representative. Additionally, a customs consultant has an average salary of $91,772, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for a customs consultant include digital marketing, client facing and project management. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
A customs consultant specializes in devising strategies to handle and optimize customs procedures, ensuring efficiency in all transactions. As a consultant, it is their responsibility to prepare and process documents, submit customs declarations and other necessary documentation, conduct regular inspections, participate in managing invoices and programs, and track payment of clients. They may also perform clerical tasks such as updating databases, organizing schedules, and arranging appointments. Furthermore, a customs consultant must maintain an active communication line with customs staff, all while implementing the agency's policies and regulations.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Customs consultants and customer support representatives have different pay scales, as shown below.
| Customs Consultant | Customer Support Representative | |
| Average salary | $91,772 | $37,404 |
| Salary range | Between $56,000 And $148,000 | Between $29,000 And $47,000 |
| Highest paying City | Boston, MA | Boston, MA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Adobe | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between a customs consultant and a customer support representative in terms of educational background:
| Customs Consultant | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customs consultants' and customer support representatives' demographics:
| Customs Consultant | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.9% Unknown, 5.7% Hispanic or Latino, 18.7% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |