Delivery manager jobs in Stanford, CA - 3,292 jobs

About Us Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise‑grade governance to execute end‑to‑end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. Why Join Us As an Engagement Manager for AI Agent deployments, you'll own how we implement VoiceAI and ChatAI for our enterprise customers - from strategy through execution. Your job is to make every deployment smooth, high‑impact, and set up for long‑term success. This role blends program leadership, customer strategy, and value realization. You'll guide complex rollouts, coordinate across multiple teams, manage risks, and ensure every launch delivers clear, measurable outcomes. What you'll be doing Lead End-to-End AI Agent Delivery: Own AI Agent deployments from kickoff → design → build → testing → go‑live → hypercare → optimization. Conduct business and technical discovery to deeply understand customer workflows, KPIs, and success criteria. Orchestrate a Cross-Functional Delivery Pod: Lead a matrixed delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers. Coordinate with Engineering on feature gaps, technical escalations, and roadmap alignment. Drive Customer Outcomes & Long-Term Success: Own the success of multi‑phase AI transformation programs. Post-go live, act as the customer's primary AI Agent program lead - running QBRs, tracking KPIs, and driving continuous value. Establish Scalable Processes & Governance: Create and refine playbooks, delivery templates, evaluation frameworks, UAT processes, hypercare models, and best practices Ensure compliance with testing, evaluation frameworks, UAT processes, and deployment checklists. Manage timelines, deliverables, documentation, and cross‑functional dependencies for multiple concurrent customer programs. Customer Enablement & Training: Guide customers through operational readiness, change management, and best practices for scaling AI within their contact centers. Be the Face of AI Strategy for Enterprise Customers: Present confidently to frontline leaders, IT executives, and C‑suite stakeholders. Translate complex AI/technical concepts into business outcomes and guide customers through AI maturity and transformation journeys. What you'll bring to the role 5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, CX, digital transformation, or contact center domains preferred) Proven success leading complex enterprise implementations with cross‑functional and executive stakeholders. Strong understanding of contact center KPIs like containment, AHT, CSAT, NPS, and how they influence AI Agent projects. Comfort leading customer‑facing discussions - from deep technical troubleshooting to weekly project demos. Demonstrated ability to manage multiple projects simultaneously in fast‑paced, evolving environments. Excellent communication, training, documentation, and relationship‑building skills. Bonus points for: Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms. Hands‑on experience to CCaaS platforms (Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center). Perks & Benefits Competitive compensation including equity Excellent medical, dental, and vision insurance options Flexible time off 10 Company holidays + Winter Break and up to 16‑weeks of parental leave 401K plan Quarterly Lifestyle Spend Monthly Mobile + Internet Stipend Pre‑tax Commuter Benefits Salary Range The base salary compensation range targeted for this full‑time position is $133,000-$149,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non‑traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit *************** #LI- Redwood City, CA (Hybrid) #J-18808-Ljbffr

Metaview Metaview is re‑engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision. Our AI Assistant for Recruiting is used by over 3,000 companies around the world, and already makes recruiting flows drastically more efficient. But efficiency is just the starting point: the data we're capturing will enable us to build the AI platform that recognizes talent better than any human ever could. Metaview was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir. We recently announced our $35m Series B, led by Google Ventures! Growing 5x YoY, our customers are raving fans of the product, and our innovation has been covered in Fortune, Forbes, TechCrunch, and The Times. The team We're here to do the best work of our lives, and are immersed in our work. We optimize for rate‑of‑learning. Watch the clock, not the calendar. We're direct and actively‑transparent in how we communicate and share progress. This means we all have the context and information required to help each other excel. The role TL;DR: Be the bridge between Customers, Product, and Sales; transforming insights into impact. Drive AI adoption by leading change management and workflow transformation. Play a key role in shaping a new function at a category‑defining AI startup. Set the blueprint for how Engagement evolves at Metaview. The Engagement team partners with forward‑thinking customers to transform how they hire. This isn't customer support - it's strategic engagement. You'll guide organizations through the adoption of AI in their hiring workflows, ensuring they unlock meaningful outcomes and long‑term value. As Engagement Manager, you'll serve as the connective tissue across Customers, Product, and Sales - helping executives reimagine processes, operators embed AI day‑to‑day, and our internal teams sharpen strategy with deep customer insights. What you'll do Build trusted, strategic partnerships with senior stakeholders - from recruiters to C‑level - to drive business outcomes with AI. Guide organizations through change management, onboarding, adoption, and expansion; helping them scale AI‑driven workflows across teams. Drive revenue outcomes by maximizing retention and unlocking expansion opportunities; ensuring customers realize long‑term value while partnering with Sales to grow accounts. Synthesize insights from the field to shape our Engagement methodology and influence product and sales strategies. Serve as an AI thought partner: running workshops, sharing best practices, and elevating Metaview's role as a category leader. Proactively identify risks and opportunities in accounts, using product data and customer conversations to inform action. You 3+ years in consulting, customer‑facing, or strategy roles at high‑growth B2B startups or top‑tier firms. Proven ability to engage across levels - influencing executives while rolling up your sleeves with operators. Strong analytical and strategic thinker; comfortable making data‑driven decisions. Skilled in change management and guiding customers through transformation. A natural communicator: able to distill complexity into clarity, whether 1:1 or at an exec workshop. Entrepreneurial, adaptable, and energized by experimentation. Deeply aligned with our brand: intelligent, low‑BS, authentic, and customer‑obsessed. Happy to work in a hybrid working arrangement. We aim for 2-3 days per week in the office. Our US office is based in San Francisco. Compensation Base pay within our salary range is determined by a candidate's skills, expertise, or experience. For this role, our current base pay range is: $150,000 - $165,000. What's in it for you Blueprint a new function: Engagement Manager role, with the chance to define how Engagement is done at Metaview. Career acceleration: high visibility and ownership in a fast‑growing Series B rocketship. The opportunity to work at the intersection of customers, product, and AI making a real impact every day. Generous equity alongside competitive comp and benefits. Work with a team that takes hiring seriously: the best teammates you've ever had. #J-18808-Ljbffr

About Resolve AI At Resolve, we're building Agentic AI that empowers software engineers by automating production engineering and SRE workflows. Our models deeply understand production systems - from code to databases - taking on repetitive, high-pressure tasks and handling critical incidents autonomously, so engineers can focus on building. Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware. We raised a $35M Seed round from top-tier investors like Greylock, Unusual Ventures, Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn) and Fei Fei Li (Professor, Stanford). As an AI Engagement Manager, you'll own the success of Resolve AI\'s largest customers, leading fast-moving, high-impact deployments that transform how engineering teams work. You'll run point on execution, from daily project scrums to technical onboarding, testing, rollout, and ongoing adoption. You'll build strong relationships across engineering, product, and the C-suites, turning insights into action and value into measurable ROI. You\'ll drive adoption, align stakeholders, and shape the outcomes that matter most to our customers and to Resolve AI's growth. This role is high velocity, high visibility and high impact. What You'll Do Track and own customer health across key dimensions: executive sentiment, user sentiment, adoption metrics, investigation quality. Oversee the successful execution of a portfolio of enterprise-scale projects, ensuring they meet business objectives and drive measurable impact. Operate at maximum velocity- embrace a high-speed, dynamic environment where priorities can shift, requiring quick thinking and adaptability. Run daily project scrums, engage in planning, requirements gathering/refinement, product management, testing, evals, deployment, etc, whatever is needed to drive execution forward. Build relationships with engineers, product users, and executive stakeholders - align success metrics across levels. Lead technical onboarding, training, support, rollout, and expansion for new customer environments and teams. Drive adoption through data-driven interventions: monitor usage, sentiment, and feedback signals. Deliver Business Value Assessments (BVAs) and Quarterly Business Reviews (QBRs) that quantify ROI (e.g. MTTI reduction, time saved). Surface product insights and customer needs to engineering and product teams; influence roadmap based on voice-of-customer. Identify and act on expansion opportunities (new use cases, teams, environments) in collaborating closely with Account Executives and flagging issues early. Who You Are 4+ years in Customer Success, Solutions Engineering, Technical Account Management or a related role in a SaaS environment. Strong technical foundation - comfortable navigating cloud infrastructure, observability stacks, APIs, integrations. Background in observability, incident-management, monitoring, or GenAI tooling. Excellent communicator - able to present to technical and non-technical audiences, including executives. Metrics-driven mindset - experience defining, tracking, and improving KPIs (e.g. WAU, NRR, usage growth). Proven track record of driving adoption, turning around at-risk accounts, or leading expansion. Experience building trust and working cross-functionally with product, sales, and engineering teams. Why Join Resolve AI? Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations. Shape Agentic AI's Future: Help build the next frontier in enterprise software and define its transformative impact. Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment. Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights. Competitive Benefits: Competitive Pay Packages with full benefits including: Comprehensive Medical, Dental, and Vision Insurance Monthly Housing Stipend Flexible (Unlimited) Paid Time Off Visa Sponsorship & Immigration Support 401(k) Plan Parental Leave Discretionary Tech Benefit Stipend Daily in-office Lunches and Dinners We are an equal opportunity employer.All qualified applicants will receive consideration for employment without regard torace,color,religion,national origin,sex,gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. #J-18808-Ljbffr

A leading AI technology firm in San Francisco is seeking an Engagement Manager to lead customer onboarding and satisfaction efforts. In this full-time in-person role, you will manage customer accounts, enhance onboarding processes, and drive retention strategies. Ideal candidates will have an insurance background and strong project management skills, thriving in high-ownership environments. Join us to shape the future of the insurance industry with AI. #J-18808-Ljbffr

Help us tackle the growing wildfire crisis with the latest advancements in AI and IoTWho we are The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires-with longer fire seasons, dryer fuels, and faster winds-new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond-preventing small flare-ups from becoming devastating infernos. About Pano: We are a 100+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely-with the right equipment, timely information, and enhanced coordination-so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence. Pano AI is on TIME's list of the 100 Most Influential Companies of 2025! MIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024, and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. We've also been featured in the Wall Street Journal, Bloomberg, and CNBC News. Pano AI's dozens of government and enterprise customers span 16 states in the U.S., five states in Australia, and BC, Canada, and we are currently monitoring over 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at pano.ai. The Role: Pano AI is seeking a Community Engagement Associate to own the success of agency relationships tied to Pano deployments. In this role, you will be responsible for ensuring fire agencies, emergency management offices, and disaster response organizations are fully onboarded, trained, and actively using Pano's platform. You will serve as the primary point of contact before and after deployment, leading outreach, coordinating onboarding, running trainings, and maintaining ongoing engagement. Success in this role means building trust with agencies, driving consistent platform usage, identifying gaps in adoption, and working closely with Customer Success, Operations, and Sales to ensure deployments translate into real-world impact. This is a hands-on, relationship-driven role for someone who understands how public safety agencies operate and is comfortable working independently in the field. You will spend your time building credibility, supporting end users, and making sure Pano's technology is not just installed, but actively used as part of daily operations. The Agency Engagement Manager opportunity has direct upward mobility into team leadership roles. What You'll Do: Own Agency Relationships and Engagement: Build and maintain strong relationships with fire departments, emergency management agencies, and public safety organizations tied to Pano deployments. Serve as the primary point of contact and trusted partner for end users in the field. Lead Onboarding and Training: Drive outreach to agencies, introduce Pano's platform, and coordinate onboarding and training to ensure users understand how to effectively incorporate Pano into their operational workflows. Drive Adoption and Ongoing Usage: Monitor engagement and usage, identify gaps in adoption, and proactively re-engage agencies to ensure Pano is being used consistently and effectively post-deployment. Partner Cross-Functionally for Execution: Work closely with Operations, Customer Success, and Sales to support deployments, align on priorities, and ensure smooth execution from installation through long-term use. Act as the Voice of the Field: Gather feedback from agencies and relay insights to internal teams to improve product functionality, usability, and real-world impact. Represent Pano professionally at trainings, conferences, and community events. What You'll Bring: Bachelor's degree or equivalent professional experience, with 2+ years of experience in wildfire response, fire service, emergency management, disaster response, or a related field 2+ years of experience in a customer-facing, training, operations, customer success, or program management role. Experience working with federal, state, or local agencies is strongly preferred. Strong communication and relationship-building skills with the ability to engage diverse stakeholders. Ability to work independently, manage multiple priorities, and operate effectively in a fast-moving environment. Comfort working in a SaaS environment and collaborating across internal teams. Interest in climate resilience, public safety, and mission-driven work. Willingness to travel approximately 25% for agency visits, trainings, and events. Final compensation for full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, full-time roles are eligible for stock options. Our benefits package also includes comprehensive medical, dental, and vision coverage, a matching 401(k) plan, and flexible paid time off. #J-18808-Ljbffr

We are an applied AI lab building end-to-end software agents. We're the makers of Devin, the first AI software engineer, and Windsurf, the AI-native IDE. Together, they represent our vision for collaborative AI teammates that enable engineers to focus on more interesting problems and empower teams to strive for more ambitious goals. Our team is small and talent-dense. Among our founding team, we have world‑class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro. Building Devin and Windsurf is just the first step-our hardest challenges still lie ahead. If you're excited to solve some of the world's biggest problems and build AI that can reason on real‑world tasks, apply to join us. About the Role At Cognition, customers are our highest priority. Engagement Managers (EMs) are technically oriented strategic operators who drive deep adoption and success across our most important enterprise accounts. You'll be responsible for growing consumption within strategic customers by ensuring they achieve exceptional outcomes with Devin. Cognition works with the leading AI researchers and Enterprises at the forefront of driving value from agents. Our customers are driving enterprise AI transformation around Devin. You'll act as a trusted advisor to senior leaders, designing and executing engagement plans that unlock organic, scalable growth and transformative enterprise value. In this role, you'll build centers of excellence within accounts and set up enablement programs that empower thousands of engineers to accelerate usage. You'll turn early wins into long‑term, enterprise‑wide impact. You will also pioneer the playbook for how the world's largest enterprises get value from AI Agents. You'll thrive in this role if you've worked closely with technical organizations before-whether through consulting, customer success, solutions engineering, or technical program management-and if you're motivated by high ownership and fast execution. In this role, you will: Drive consumption within our largest accounts by identifying new opportunities for Devin to contribute to their engineering goals Oversee onboarding and rollout to thousands of engineers, ensuring successful deployment Apply world class analytical and technical program management skills to support customer executives and teams, particularly with value realization and tracking Build centers of excellence within accounts and empower them through tailored enablement programs Own the rollout and adoption of new features and capabilities within your accounts Create effective feedback loops between customers, product, and engineering Identify technical risks, dependencies, and constraints early; develop mitigation strategies and contingency plans in partnership with Deployed Engineers Requirements for the role: Degree in a STEM field Proven track record in strategic, enterprise‑facing roles and building and expanding client relationships Strong technical acumen and ability to build deep relationships with both technical leadership and end users Structured, analytics‑driven problem solver Thrive in ambiguous, fast‑changing environments-you move quickly and grow quickly Demonstrated ability to learn exceptionally fast You might excel if you… have successfully been a part of complex enterprise teams, especially sourcing and managing account growth have worked as a software engineer, SE, technical account manager or other technical role previously founded a startup or were early stage at a high growth startup are a competitive, highly ambitious person who loves working in high‑intensity environments #J-18808-Ljbffr

What We're Building: At Medra, our mission is to use AI, robotics, and biology to accelerate life science research, with the ultimate goal of eradicating disease. We are building a Scientific Physical AI platform that helps scientists scale their lab work and generate orders of magnitude more data than before, whether to bring a new life‑saving drug to the clinic or to train a ground‑breaking biology foundation model. This is an incredibly ambitious mission, but we believe that a team of ambitious people with high ownership can accomplish incredible things. The Team: We're a team of passionate, mission‑driven engineers from companies like Tesla, Amazon, SpaceX, and Neuralink. We're collaborative and love moving fast, both with our product and on team trips skiing or go‑karting! As a team, we love nerding out about engineering and robotics - plus other topics like race cars or cooking. We like learning new things and then sharing our new knowledge with each other. Our team is opinionated and straightforward. We don't mind intense discussions about design tradeoffs. If we have arguments or miscommunication, we resolve conflicts quickly and empathetically. In this role, you will: Own the customer relationship from pre‑sale through post‑sale, deployment, & expansion Embed with customer teams to assess key pain points, understand scientific workflows, & identify critical requirements Translate business objectives into a clear roadmap for deployment at our customers, mapping out milestones, dependencies, and success criteria Dynamically move between high‑level strategy and execution‑level detail to plan and understand how day‑to‑day engineering activities map to overall goals, make complex technical trade‑offs, and proactively forecast roadblocks Operate with extreme ownership and set the pace for the team to ensure we ship on time Design, track, and optimize customer success metrics to build the business case Build deep relationships with executive sponsors and act as a strategic thought partner on their science and AI strategy Develop scalable playbooks for customer engagement and integrate feedback into product development efforts Let's talk if you have: Technical background in Bioengineering / Biological Engineering / Chemical Engineering / Computational Biology / Biological Sciences / related field 3+ years customer‑facing experience in management or strategy consulting, BD in biopharma / biotech, technical deployments, or other strategic roles 3+ years of experience working in a biological research lab, across academia or industry, and technical fluency of scientific wet lab workflows A deep interest in the life sciences and a demonstrated eagerness to learn quickly Track record of successfully leading complex, high‑stakes customer engagements that relied on fast decision‑making and tight coordination internally and externally Experience thriving in cross‑functional collaboration, effectively working with teams across Engineering, Product, & Sales Customer obsession and a passion for deeply understanding user needs and delivering impactful solutions A bias for action, solving immediate customer challenges while also focusing on scalable, repeatable processes Strong communicator with executive presence & relationship‑building capability, Exceptional ability to translate complex technical concepts into clear business value Excel in ambiguous environments where there is minimal structure and no playbook Low‑ego, high agency, team‑first, and first‑principles mindset Bonus points for: Past experience working at early‑stage, high‑growth startups. Past experience working with robotics, hardware, or software engineers. This position is 100% in-person, you must be able to come on‑site to our San Francisco office. We offer relocation benefits for applicants who need to relocate. Travel is required, up to 25‑50%. What we offer An opportunity to change the way that scientific research happens Fast‑paced, creative, and collaborative work environment Significant equity ownership 401k Medical insurance and dental Insurance Unlimited PTO Weekday dinners #J-18808-Ljbffr

Persona is the configurable identity platform built for businesses in a digital‑first world. Verifying individuals and organizations is harder - but more important - than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We've built Persona to support practically every use case and industry - that's why we're able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world's most powerful AI platforms from large‑scale abuse in a time when AI is reshaping the way we work and live. We're growing rapidly and looking for exceptional people to join us! About the Role You will be a trusted advisor for a portfolio of growing customers, supporting them at each stage of their lifecycle with Persona and ensuring they derive value from our platform and services. Our Engagement Managers play a pivotal role in driving business outcomes and revenue growth by deepening platform adoption, amplifying customer voices to shape Persona's product roadmap, and ensuring value delivery through close cross‑functional collaboration. What you'll do at Persona Customer Ownership & Growth: Own a portfolio of mid‑market and commercial customers, driving long‑term success and satisfaction across key touchpoints including onboarding, implementation, launch, post‑launch, and renewal. Retention and Expansion: Ensure customers are deriving maximum value from Persona to support retention and revenue growth. Drive net new revenue through identifying expansion opportunities, promoting product adoption, and leading cross‑sell initiatives. Account Planning & Relationship Building: Build and maintain strategic relationships across customer teams, including decision‑makers and key influencers. Lead joint planning sessions and business reviews to align on goals and success metrics. Product Expertise & Enablement: Become an expert in Persona's platform and use that knowledge to educate customers, showcase new features, and proactively suggest relevant solutions that align to business goals. Act as a consultative partner to business and technical stakeholders, identifying opportunity areas for program/strategy optimization. Cross‑functional Collaboration: Work closely with Sales and Customer Support to ensure a cohesive customer experience. Help shape Persona's internal processes to better support the mid‑market customer segment. Influence roadmap development by delivering structured, actionable feedback to Product and Engineering. Customer Advocacy: Partner with Marketing to highlight and amplify our biggest customer success stories. What you'll bring to Persona A minimum of 3+ years of work experience at a B2B company with a complex technical SaaS product in Account Management, Customer Success, Product Management, or other relevant roles High degree of agency and ownership, with a relentless curiosity to learn and willingness to roll up your sleeves to get the job done. Track record of structured, analytics‑driven problem‑solving Excellent multitasking capabilities, including prioritizing effectively across a wide variety of tasks and evaluating situational urgency Outstanding verbal and written communication, including explaining complex concepts to both technical and non‑technical stakeholders Ability to collaborate efficiently in teams of technical and non‑technical individuals, and comfortable working in a dynamic environment with evolving objectives and iteration with users. A growth mindset - you enjoy learning, are comfortable with ambiguity, can be flexible in your thinking, are ready to give and receive both constructive and positive feedback to be a great teammate! Willingness to travel up to 25% of the time for customer engagements Full‑time Employee Benefits and Perks For full‑time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you'd like to better understand what it's like working at Persona, feel free to check out our reviews on Glassdoor. #J-18808-Ljbffr

Engagement Manager - AI, Robotics & Life Sciences San Francisco, CA | Onsite | Relocation Available What We're Building We are building a next-generation Scientific Physical AI platform that combines AI, robotics, and biology to fundamentally change how life science research is done. Our technology helps scientists scale lab work and generate orders of magnitude more data-whether to accelerate drug development or power breakthrough biology foundation models. This is a bold mission aimed at transforming scientific discovery, and we're assembling a team of ambitious, high-ownership individuals to make it happen. The Team Mission-driven engineers and operators with backgrounds from top technology and engineering organizations Highly collaborative, fast-moving, and intellectually curious Opinionated, direct, and thoughtful when debating technical trade-offs We value trust, empathy, and resolving disagreements quickly Outside of work, the team enjoys bonding through activities like skiing, go-karting, and shared interests beyond science The Role As an Engagement Manager, you will own the customer relationship end-to-end-from pre-sale through deployment, expansion, and long-term success. You will operate at the intersection of science, technology, and business, embedding deeply with customer teams to ensure successful adoption and measurable impact. Key Responsibilities Own customer engagements from pre-sale through post-sale deployment and expansion Embed with customer teams to understand scientific workflows, pain points, and requirements Translate business and scientific objectives into clear deployment roadmaps, milestones, and success metrics Move fluidly between high-level strategy and execution-level detail Anticipate risks, forecast roadblocks, and drive alignment across internal teams Set the pace and operate with extreme ownership to ensure on-time delivery Design, track, and optimize customer success metrics to build strong business cases Build trusted relationships with executive sponsors and act as a strategic thought partner Develop scalable customer engagement playbooks and feed insights back into product development What We're Looking For Technical background in Bioengineering, Biological Engineering, Chemical Engineering, Computational Biology, Biological Sciences, or a related field 3+ years in a customer-facing role (management or strategy consulting, biotech/pharma BD, technical deployments, or similar) 3+ years of hands-on experience working in a biological research lab (academia or industry) Strong understanding of scientific wet-lab workflows Passion for life sciences and a demonstrated ability to learn quickly Proven success leading complex, high-stakes customer engagements Experience working cross-functionally with Engineering, Product, and Sales Strong executive presence and relationship-building skills Ability to translate complex technical concepts into clear business value Comfortable operating in ambiguous, fast-moving environments with minimal structure Low-ego, high-agency, team-first mindset with a bias for action Bonus Points Experience at early-stage, high-growth startups Experience working closely with robotics, hardware, or software engineering teams Location & Travel 100% onsite in San Francisco Relocation support available Travel required (approximately 25-50%) What We Offer Opportunity to transform how scientific research is done Fast-paced, creative, and collaborative environment Competitive compensation with significant equity 401(k) Medical and dental insurance Unlimited PTO Weekday dinners

What We're Building: We have been quietly building the foundational layers of our Physical AI Scientist platform: 🤖 Physical AI that can operate scientific instruments with human-level dexterity. 🧪 Scientific AI that can analyze results, reason about next steps, and close the loop autonomously. This is an incredibly ambitious mission, but we believe that a team of ambitious people with high ownership can accomplish incredible things. The Team: We're a team of passionate, mission-driven engineers from companies like Tesla, Amazon, SpaceX, and Neuralink. We're collaborative and love moving fast, both with our product and on team trips skiing or go-karting! As a team, we love nerding out about engineering and robotics - plus other topics like race cars or cooking. We like learning new things and then sharing our new knowledge with each other. Our team is opinionated and straightforward. We don't mind intense discussions about design tradeoffs. If we have arguments or miscommunication, we resolve conflicts quickly and empathetically. In this role, you will: Operate like the technical co‑founder of a small startup within Medra, owning end‑to‑end delivery of high‑impact customer projects Work with partner scientists at customer labs to quickly bring them solutions that meet their needs and get projects over the finish line Set technical strategy and define the roadmap to meet customers' most critical scientific challenges. Do this across multiple deployments Develop robotic solutions to manipulate and control biology tools designed for humans Integrate, test, and debug software solutions in simulation and on physical robots Besides your focus on robustness and performance, you'll be expected to identify opportunities for simplification, and to design for scalability Take ownership of complex robotics projects from conception to delivery, demonstrating strategic judgment, technical creativity, and hands‑on execution This position is in‑person, you must be able to come on‑site to our San Francisco office. We do not offer hybrid roles. We do offer relocation benefits for applicants who need to relocate. Let's talk if you have: Proven ability to think strategically, solve complex problems creatively, and communicate effectively with diverse stakeholders, including scientists and senior executives Experience writing code for robotics systems Strong mechanical intuition and hardware debugging and assembly skills Experience with mechanical engineering tools and best practices in production A willingness to split your time between hardware and software work A hacker's mindset-getting quickly to a good‑enough solution Experience with Python and a desire to improve your software skills Experience or familiarity with robot arm manipulators A willingness to wear many hats / a flexible attitude towards responsibilities and scope Entrepreneurial drive and a desire to have broad ownership, operating with significant autonomy akin to a startup CTO Previous experience managing multiple deployments BS/MS in Mechanical Engineering, Robotics, Mechatronics, Electrical Engineering, Aeronautical Engineering or a related discipline, or equivalent experience Bonus points if you have: Experience with software engineering tools and best practices in production Experience in startup environments, technical leadership roles, or demonstrated interest in entrepreneurship and strategic technical roles. Experience with robotics in a laboratory or manufacturing environment Experience with robotic simulation systems such as MuJoCo Experience designing, building, and testing hardware Understanding of software communication protocols (ZMQ, Redis, gRPC, etc…) Contribution to software for a hardware product that shipped Relevant research/work experience in one or more of the following areas: machine learning, computer vision, motion planning and trajectory optimization, kinematics and dynamics, control, and state estimation/SLAM What we offer: 401k Medical insurance Dental Insurance Relocation benefits Unlimited PTO Weekday dinners Medra is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Medra and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! #J-18808-Ljbffr

About the Role We're looking for our first Customer Success Manager at FurtherAI. In this role, you'll onboard and support customers, ensuring they succeed with our AI Teammates and helping to grow accounts over time. You'll collaborate closely with our founders and engineers to turn customer feedback into product improvements and to establish scalable processes from the ground up. Why Join FurtherAI? High Impact: Act as the voice of the customer across product and go-to-market teams. Real Ownership: Build playbooks, enhance onboarding, and lead our retention strategy. Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows. Early Team: Be part of a tight-knit, high-performing group shaping the future of insurance work. Responsibilities Own customer onboarding, training, and early success milestones. Manage a portfolio of accounts, driving satisfaction, retention, and upsell opportunities. Conduct QBRs and regular check-ins to identify needs and proactively address churn risks. Translate customer feedback into enhancements for our products and models. Work with engineering and founders to expedite and resolve technical issues. Develop and refine internal CS processes, playbooks, and reporting systems. Contribute to documentation, FAQs, and knowledge base to support scaling efforts. You Might Be a Fit If You Have 4+ years in Customer Success or Account Management, ideally in B2B SaaS with $50-100K ACV customers. Have led customer onboarding and expansion efforts and are comfortable owning renewal/upsell targets. Are process-driven, customer-obsessed, and execute with discipline. Thrive in ambiguity and love building from the ground up. Have experience working closely with product or technical teams. Bonus: Have worked in regulated industries such as insurance, finance, or healthcare. #J-18808-Ljbffr

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America\'s best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the role Rippling is currently seeking a motivated and strategic Senior Manager for our Solutions Consulting team. In this role, you will guide and shape the growth and direction of solutions consultants and support the broader sales organization. Working alongside our sales and solutions consulting leadership and directly participating in top deals, your insights and expertise will play a pivotal role in our company's growth and success. What you will do Lead a portion of the Solutions Consulting (SC) team and drive our enterprise sales process, shaping strategies that align with our clients\' and business needs. Foster strong relationships with our enterprise prospects and customers, understanding their unique challenges and providing appropriate solutions. Partner closely with sales leadership, providing hands-on support for key enterprise deals and acting as a strategic advisor throughout the sales cycle. Capture and analyze product feedback from customers and provide comprehensive reports to our product team, influencing the direction and prioritization of our enterprise roadmap. Develop and implement strategies for optimizing SC capacity and operational efficiency, ensuring that we continue to meet the evolving needs of our enterprise clients. Influence and own the operational infrastructure and performance metrics for your team, must have strong salesforce.com reporting and visual presentation skills. Create a culture of engagement, performance, and inclusiveness within the SC team, inspiring team members to innovate and improve continually. Work closely with our Recruiting team to attract, hire, and retain top talent, shaping a team that is versatile, dynamic, and committed to our company\'s vision and values. What you will need Bachelor's degree or equivalent work experience required; Master\'s degree in business or related field preferred. Minimum 2-3 years of SC leadership experience AND 5-10 yrs pre-sales/sales experience Demonstrable experience in leading and managing solutions consulting teams, with a strong track record and references Excellent understanding of enterprise sales process and dynamics Experience managing SC capacity, resourcing, working with leadership to optimize SC availability + impact Strong analytical skills, must be comfortable with salesforce.com and capable of owning operations for your business segment Strong track record of leading and executing cross-functional initiatives Exceptional leadership skills, with a demonstrated ability to inspire and motivate teams. Strong communication skills, both written and verbal, with the ability to effectively convey complex information to a variety of audiences in Slack and in-person Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. The On-Target Earnings for US-based employees will be 75/25 commission split for base/variable pay, and aligned with one of the ranges below based on location; see which tier applies to your location here. #J-18808-Ljbffr

Project Manager / Senior Project Manager / Project Executive Electrical Construction - Mission Critical & Complex Infrastructure Employment Type: Full-Time, Permanent Positions Available: Multiple (PM, Senior PM, Executive-level considered) The Opportunity An established California-based electrical contracting business, operating across mission-critical infrastructure, data centers, healthcare, life sciences, airports, and complex commercial environments, is expanding its project management team due to a strong, secured pipeline of work. The business is part of a large, well-capitalized national group and delivers single-site, high-value electrical construction projects with a strong emphasis on quality, repeat clients, and long-term delivery teams. They are hiring Project Managers and Senior Project Managers, with flexibility to consider a Project Executive where appropriate. Project Environment Single-site electrical construction projects Typical project values around $25M Office-based project management roles (not site superintendent positions) Strong internal systems, commercial controls, and operational support Flexible working culture once established (early starts, partial WFH as needed, output-focused rather than clock-watching) Role Overview (Level Dependent) Depending on experience, you will be responsible for managing the full lifecycle of electrical construction projects, from early involvement through close-out. This role suits office-based project managers who are commercially minded and experienced in coordinating people, process, and vendors - rather than running crews in the field day-to-day. Key Responsibilities End-to-end project management from award through completion and close-out Ownership of project budgets, forecasting, billing, and cost controls Management of change orders, RFIs, submittals, and documentation Scheduling oversight and coordination with internal and external stakeholders Vendor, subcontractor, and commercial management Collaboration with field leadership to ensure project execution aligns with plan Client-facing communication and relationship management Oversight of quality, compliance, and safety processes Mentoring and supporting junior project staff (senior levels) Senior PM / Executive-level scope may include: Oversight of multiple projects or larger project scopes Strategic input on staffing, risk, and delivery approach Senior client engagement and internal leadership support Required Background Electrical construction project management experience Experience delivering full projects from start to finish, having “touched” all phases of delivery Transferable experience from environments such as: Mission-critical facilities Healthcare / hospitals Life sciences Airports or similarly complex infrastructure Strong understanding of: Change management RFIs and submittals Scheduling and project controls Commercial and vendor management Direct data center experience is beneficial but not required - strong transferable mission-critical experience is fully acceptable. Experience & Salary Guidelines Project Manager: typically $130,000 - $175,000 base Senior Project Manager: typically $175,000 - $215,000 base Project Executive: considered at $220,000+ base (Level assessed based on depth of experience rather than job title alone.) Compensation & Benefits Guaranteed annual bonus paid every December (Details on request) Monthly vehicle allowance ($400-$600, paid with salary) Comprehensive benefits package 401(k) with employer match Long-term stability and repeat project pipeline Interview Process Initial 30-45 minute informal conversation with Operations leadership Experience-led, conversational, and practical Follow-up Teams interview with senior leadership Summary This is a strong opportunity for experienced electrical construction project managers who want: Stability and backlog Complex, well-run projects Flexibility without chaos Clear compensation and guaranteed bonuses Long-term progression within a credible contractor

A leading professional services firm in San Francisco is seeking a Senior Manager to join their Digital Assurance and Transparency team. This role involves leading large projects, managing IT-related controls, and ensuring compliance in financial reporting. Candidates should have at least 7 years of experience in IT controls auditing, and be CPA or CISA certified. Applicants will work closely with clients and lead teams to drive innovative solutions while maintaining operational excellence in a dynamic environment. #J-18808-Ljbffr

Aurora's mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visitaurora.tech or follow us on LinkedIn. Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We're searching for a Senior Manager, People Programs. The People Organization is a core business enabler - we build and support the teams that make the Aurora Driver a reality. We are seeking a dynamic, high-agency Senior Manager, People Programs to lead our Program Management team to drive critical initiatives across the People Organization. This is a versatile, high-impact role designed for a systems thinker who thrives in ambiguity. You will act as a utility player for the People team - you might lead a single large-scale transformation one quarter and manage a portfolio of high-impact and shorter-cycle initiatives the next. Whether you are partnering with Training & Development, People Business Partners, or People Operations and Analytics, your goal remains the same: turn strategies into executed realities. In this role, you will: Team Leadership & Mentorship: Lead, coach, and develop a team of high performing Program Managers. You will set the bar for "what good looks like," helping your team navigate their most complex roadblocks and fostering a culture of high agency and accountability. Portfolio Strategy & Prioritization: Move beyond individual projects to manage the People Team programs portfolio. You will partner with People Leadership to determine which initiatives get resourced, ensuring we are working on the right things at the right time to support the organization. Drive Program Strategy & Execution: Translate loose concepts and business problems into thoughtful solutions and program plans. You define the "what, why, and how," manage the timeline, and ensure the team crosses the finish line. Operational Excellence: Standardize how we work. You will define the methodologies, tools, and reporting cadences that allow the People Team to move fast and execute with excellence. Executive Stakeholder Management: Serve as a point of contact for Aurora's senior leadership regarding People initiatives. You will synthesize the team's work into high-level strategic narratives and business reviews. Change Leadership: Oversee change management and communications for People Program changes across the company. You ensure that individual programs don't collide and that the cumulative "pace of change" for our employees is intentional and sustainable. Cross-Functional Bridge Building: Strategically partner with business leaders and cross-functional partners e.g. IT, Finance, Legal to ensure stakeholders and People Programs are aligned across functions. Force Multiply: Increase the effectiveness of the PM team and the People Team at large by removing blockers, streamlining processes, and measuring the effectiveness and efficiency of our People Programs. Required Qualifications Proven Leadership Experience: Typically 8-10+ years of experience in program management - in HR highly preferred, with at least 3+ years specifically managing a team of PMs in a high-growth tech environment or top-tier consulting firm. Strategic Breadth: The ability to see the "big picture." You can connect a Culture initiative to a Compensation cycle to a Recruiting milestone, understanding the dependencies across the entire talent lifecycle. Mastery of Ambiguity: You don't just thrive in chaos; you are an architect who builds the structures that resolve it for others. Data-Driven Decision Making: You possess a deep comfort with HR analytics and systems (Workday, Greenhouse) and use data to defend your team's priorities and measure program ROI. The "Coach" Mindset: You take more pride in your team's successful delivery than your own. You are adept at identifying talent, stretching your direct reports, and building a resilient team culture. Why this role? This is a unique opportunity to build a "best-in-class" PMO within a People Organization that is core to the company's success. You will have a front-row seat to the scaling of an industry-defining company and to shape how Aurora's most important asset-its people-are supported and developed. The base salary range for this position is $147k - $238k per year. Aurora's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits. Working at Aurora At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together - all without any jerks. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom. Commitment to inclusion Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal and state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech. For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora's California Employment Privacy Policy. #J-18808-Ljbffr

Senior Technology Site Reliability Engineering Manager page is loaded## Senior Technology Site Reliability Engineering Managerlocations: San Francisco: New York: Santa Monica: Los Angeles: Palo Altotime type: Full timeposted on: Posted Yesterdayjob requisition id: Req 4346Senior Technology Site Reliability Engineering ManagerCooley is seeking a Senior Site Reliability Engineering Manager to join the Infrastructure & Development Operations team The Senior Technology Site Reliability Engineering (“SRE”) Manager is responsible for leading a team of SRE's to ensure the reliability, scalability, and performance of the firm's infrastructure and services. This role works with the DevOps, infrastructure, and development teams, applying engineering principles to operations in order to create scalable and resilient systems. In addition to being technically advanced, the SRE Manager will have high degree of emotional intelligence and the ability to work as a team towards complex and layered objectives. Specific duties and responsibilities include, but are not limited to, the following:**Position responsibilities:*** Define and execute the SRE strategic roadmap aligned with business goal, providing experienced leadership in developing solutions for highly scalable, highly available, hybrid cloud (IaaS, PaaS, SaaS) infrastructure patterns and platform integrations across physical colocations and hyperscalers (AWS and Azure)* Build and mentor a high-performing SRE team, fostering a culture of trust, collaboration, and continuous improvement* Partner with cross-functional leaders in infrastructure, DevOps, and application development to scale reliability practices across the enterprise* Oversee incident response, root cause analysis, and postmortems with a focus on accountability and learning* Establish and enforce Service-level objectives (SLOs), service-level indicators (SLI's), and service-level agreements (SLA's)* Drive proactive monitoring, alerting, observability, and capacity planning* Lead automation initiatives for deployment, scaling, failover, and recovery* Promote observability practices using tools like Prometheus, Grafana, DataDog, or Splunk* Collaborate with development teams to build self-healing, fault-tolerant systems* Champion reliability-first thinking across engineering and operations* Encourage blameless postmortems and a learning-oriented incident culture* Ensure compliance with security, risk, and regulatory requirements* Serve as direct supervisor and mentor to direct reports* Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests* Support business professional development and continued educational opportunities* In collaboration with immediate supervisor and CN HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events* All other duties as assigned or required**Skills and experience****:**Required:* After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications* Ability to work extended and/or weekend hours, as required* Ability to travel, as required* 7+ years' direct applicable experience (e.g., DevOps or Site Reliability Engineering) with 2+ years of exempt/management experience in relevant roles* Experience managing cross-functional projects and SRE planning and programing* Proficiency in Terraform and programming languages such as Python, Go, or Java* Deep expertise in cloud platforms, particularly AWS, and container orchestration* Strong background in distributed systems, performance tuning, and automation* Hands-on experience with configuration management tools such as Puppet, Chef, or SaltPreferred:* Bachelor's Degree in Computer Science, Information Technology, Engineering, or associated discipline* Experience working with advanced ETL data workflows including technologies such as AWS EMR, Azure Synapse, Azure Data Factory, or Apache Hive/Spark/Airflow* Experience with IaC deployment of AKS/EKS/GKE architecture* Experience with enterprise Data Lake environments using technologies such as DataBricks or Snowflake**Competencies****:*** Expert analytical/quantitative, problem-solving, and deductive reasoning skills, with demonstrated experience performing advanced troubleshooting and root cause analysis of complex technical issues* Excellent organizational, planning, and time management skills and ability to work either independently or in a team environment to manage competing priorities and meet deadlines* Advanced verbal and written communication skills with the ability to present findings, conclusions, alternatives, and information clearly and concisely* Experience working with all levels of business professionals, management, stakeholders, and vendors with demonstrated ability to build effective relationships through trust and diplomacy Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.EOE.The expected annual pay range for this position with a full-time schedule is $165,000 - $235,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.Welcome to Cooley. We are counselors, strategists and advocates for today's and tomorrow's leaders of the business economy. We seek to meet the evolving needs of our clients by building a community of professionals of the highest caliber who share our vision and embrace our values.Working at Cooley provides an opportunity to work in an environment of collaboration, challenge and reward. We are all part of one firm dedicated to maintaining a diverse workplace that values and celebrates differences-from the way we relate to and support each other, to the way we work together to meet the needs of our clients. It is the unique abilities and perspectives of every individual at Cooley that creates a rewarding workplace.For Cooley, this means offering all employees the tools, training and mentoring they need to succeed. It enables every individual to balance work and family obligations. It looks beyond the Firm's four walls, fostering community involvement. It includes becoming leaders and contributors in our communities.Our cooperative spirit is the trademark of the Cooley Culture and every employee in every department is instrumental to the success of the Firm. We invite you to take a look at our open positions. #J-18808-Ljbffr

A leading engineering firm in California is seeking a highly motivated and experienced Project Manager for Mechanical systems to lead client projects. This pivotal role involves overseeing project planning, execution, and delivery to ensure satisfaction. Candidates should have a Bachelor's degree in Mechanical Engineering, at least 5 years of relevant experience, and strong leadership skills. This position offers a competitive salary along with bonuses and a comprehensive benefits package, including a 401K Plan and Paid Time Off. #J-18808-Ljbffr

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. For more information, visit ******************* or follow us on LinkedIn. The Scaled Customer Experience team powers that mission by designing programs, intelligence systems, and self-service experiences that reach thousands of customers and measurably improve adoption, retention, and value realization. This role sits at the center of that engine. This is a hybrid role based out of our San Francisco or New York City office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. About the Role: The Senior Adoption Programs Manager owns Ironclad's adoption strategy across lifecycle insights, scoring programs, automated journeys, Release Readiness, and cross-functional governance. You will turn product usage telemetry and customer behavior signals into scalable motions that accelerate adoption, surface risk earlier, and improve Customer Outcomes' ability to prioritize effectively. This is a highly cross‑functional role requiring strong analytical skill, operational rigor, and the ability to influence Product, BI, PMM, Sales, CSM Leadership, CAE, and Customer Enablement. It is ideal for someone who can architect systems, simplify complexity, and translate insights into action at scale. What You'll Do: Drive Adoption Intelligence & KPI Visibility Define and refine Ironclad's adoption KPI framework across core, advanced, and AI feature sets. Partner with BI and Product to ensure reliable access to all required telemetry for GA features, new launches, and AI workflows. Build monthly and quarterly insights packages that highlight adoption trends, friction points, and recommended strategies across segments. Produce quarterly Adoption Health reports and contribute to companywide scorecard visibility. Own and operate the Adoption Council, a quarterly forum aligning Product, PMM, CAE, and CO leadership on key insights, Tier 1 feature focus areas, and adoption strategies. Summarize product feedback as part of our Product Business Review process, translating adoption data into actionable insights for our product team that can inform roadmap decisions. Own Automated Customer Journeys & Scaled Playbooks Design and optimize automated adoption journeys and risk‑based playbooks across the entire post‑sale lifecycle. Rewrite playbooks as part of the FY27 top‑to‑bottom journey redesign, ensuring earlier risk detection, streamlined guidance, and modernized content. Write customer‑facing copy that is clear, directive, and aligned with key JTBD at each stage. Conduct quarterly effectiveness assessments and implement improvements tied to product releases and scoring updates. Ensure playbooks integrate with CSM workflows and escalate appropriately when human intervention is needed. Lead Adoption Scoring Programs (Adoption Health, Renewal Outcome, Implementation Score) Own quarterly refresh cycles for Adoption Health Score and Renewal Outcome Score; partner with BI/CS Ops on testing, validation, and rollout. Support introduction and pilot of an Implementation Score to improve visibility into early customer health. Ensure scores surface clear, actionable prioritization for CSMs/CAEs and tie directly to renewal risk signals and opportunity identification. Lead CO Release Readiness for High‑Impact Features Serve as the Scaled CX owner for Release Readiness across ~6 major product releases annually. Partner with Product, BI, PMM, and Enablement to define telemetry requirements, evaluate 30/60/90 day adoption performance, and surface customer friction. Launch automated adoption playbooks aligned to each release and ensure new features are incorporated into scoring, journeys, and playbooks. Identify and coordinate customer communications or in‑product changes needed to support adoption. Measure the Impact of Scaled CX Programs Build and own a repeatable framework for measuring adoption lift attributable to training, certification, Accelerators, self‑service content, and in‑product guidance. Translate findings into prioritized roadmap recommendations for the Scaled CX organization. Support Adoption Strategy for Emerging Products Partner with Product, Sales, and early customers to define MVP adoption motions for incubation products (e.g., Jurist). Ensure emerging product teams have the data, insights, and playbooks needed for successful customer onboarding and expansion. Partner on Self‑Service & In‑Product Enablement Initiatives Collaborate with Documentation, Learning Experience, and Product to identify where AI‑powered help, walkthroughs, or in‑product guidance can reduce customer effort and accelerate adoption. Support telemetry and insights needed to measure and optimize these experiences. What We're Looking For: Must‑Haves: 5-7+ years of experience in Customer Success, Scaled Programs, Customer Insights, Product Operations, or similar roles in SaaS. Strong analytical instincts and comfort synthesizing product telemetry, customer behavior data, and KPI frameworks. Proven ability to design, launch, and optimize lifecycle programs at scale. Exceptional communication and storytelling skills - able to influence across Product, GTM, and Customer Outcomes. Experience writing customer‑facing content (playbooks, emails, guides) with clarity and action‑orientation. Ability to lead complex cross‑functional initiatives with consistency, structure, and accountability. Nice‑to‑Haves: Experience with customer health scoring models, predictive analytics, or ML‑powered insights. Familiarity with contracting workflows, CLM, or enterprise SaaS adoption patterns. Prior exposure to Gainsight, Catalyst, Pendo, or similar lifecycle automation tools. Background in community, education, or scaled learning programs. Base Salary Range: $130,000 - $150,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. US Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy‑up plan options available Market‑leading leave policies, including gender‑neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre‑tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee‑specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr

Engagement Manager About the Role We are seeking our first Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will onboard and support customers, ensure they succeed with our AI Teammates, and maintain and grow a book of business. You'll work closely with founders and engineers to turn customer feedback into product improvements and establish scalable processes from the ground up. This position involves hands‑on work, including direct customer communication and day‑to‑day operations. Why Join FurtherAI? High Impact: Act as the voice of the customer across product and go‑to‑market teams. Real Ownership: Build playbooks, enhance onboarding, and lead our retention strategy. Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows. Early Team: Join a tight‑knit, high‑performing group shaping the future of insurance work. Core Requirements (Non‑Negotiables) Willing and able to work 5 days per week in‑person in San Francisco Comfortable with long hours, working in a fast‑paced environment Demonstrated hunger and growth mindset Insurance industry background required Ideal Qualifications Experience in customer implementation Engineering background or a strong understanding of technology (especially valuable if paired with implementation experience) Ability to successfully manage and grow a portfolio of customer accounts Strong project management skills; capable of driving and coordinating complex customer engagements Responsibilities Own customer onboarding, training, and achievement of early success milestones Manage a portfolio of customer accounts to drive satisfaction, retention, and upsell opportunities Conduct QBRs and regular check‑ins to identify needs and proactively address churn risks Translate customer feedback into product enhancements Escalate and resolve technical issues in close partnership with engineering and founders Develop and refine internal CS processes, playbooks, and reporting systems Lead hands‑on daily customer communications and operational responsibilities Contribute to documentation, FAQs, and the knowledge base to support scaling efforts If you have a strong insurance background, thrive in high‑ownership environments, and want to shape the future of insurance with AI, we want to hear from you. Apply now to join our team in San Francisco and drive transformation in the industry. #J-18808-Ljbffr