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Deskside technician vs desk support technician

The differences between deskside technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside technician and a desk support technician. Additionally, a deskside technician has an average salary of $46,830, which is higher than the $40,715 average annual salary of a desk support technician.

The top three skills for a deskside technician include technical support, windows-7 and desktop support. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.

Deskside technician vs desk support technician overview

Deskside TechnicianDesk Support Technician
Yearly salary$46,830$40,715
Hourly rate$22.51$19.57
Growth rate10%10%
Number of jobs71,505130,485
Job satisfaction--
Most common degreeAssociate Degree, 42%Bachelor's Degree, 48%
Average age4242
Years of experience22

Deskside technician vs desk support technician salary

Deskside technicians and desk support technicians have different pay scales, as shown below.

Deskside TechnicianDesk Support Technician
Average salary$46,830$40,715
Salary rangeBetween $34,000 And $62,000Between $26,000 And $62,000
Highest paying City-South San Francisco, CA
Highest paying state-California
Best paying company-BNY Mellon
Best paying industry-Technology

Differences between deskside technician and desk support technician education

There are a few differences between a deskside technician and a desk support technician in terms of educational background:

Deskside TechnicianDesk Support Technician
Most common degreeAssociate Degree, 42%Bachelor's Degree, 48%
Most common majorComputer NetworkingBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Deskside technician vs desk support technician demographics

Here are the differences between deskside technicians' and desk support technicians' demographics:

Deskside TechnicianDesk Support Technician
Average age4242
Gender ratioMale, 93.2% Female, 6.8%Male, 82.6% Female, 17.4%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 12.4% White, 56.7% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside technician and desk support technician duties and responsibilities

Deskside technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Write technical specifications for purchase of PCs, desktop hardware and relate products.
  • Use networking to help fix any problems that occur between PC's in install OS.
  • Image desktop and laptop systems with various OS, programs, drivers, and security software.
  • Repair and conduct maintenance of PCs, on site/remotely, while following OEM standards and accept industry practices.
  • Champion the selection and ultimate use of Java and object-orient design and programming on a web-base financial inventory management system.
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Desk support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
  • Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
  • Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
  • Provide administrative support and troubleshooting for VPN users.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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Deskside technician vs desk support technician skills

Common deskside technician skills
  • Technical Support, 12%
  • Windows-7, 8%
  • Desktop Support, 6%
  • PCS, 5%
  • Level Support, 5%
  • IP, 4%
Common desk support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Desk Side Support, 5%
  • Remote Troubleshooting, 4%

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