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Deskside technician vs services desk technician

The differences between deskside technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a deskside technician and a services desk technician. Additionally, a deskside technician has an average salary of $46,830, which is higher than the $42,123 average annual salary of a services desk technician.

The top three skills for a deskside technician include technical support, windows-7 and desktop support. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.

Deskside technician vs services desk technician overview

Deskside TechnicianServices Desk Technician
Yearly salary$46,830$42,123
Hourly rate$22.51$20.25
Growth rate10%10%
Number of jobs71,505145,853
Job satisfaction--
Most common degreeAssociate Degree, 42%Bachelor's Degree, 46%
Average age4242
Years of experience22

Deskside technician vs services desk technician salary

Deskside technicians and services desk technicians have different pay scales, as shown below.

Deskside TechnicianServices Desk Technician
Average salary$46,830$42,123
Salary rangeBetween $34,000 And $62,000Between $31,000 And $55,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Forum Energy Technologies
Best paying industry-Government

Differences between deskside technician and services desk technician education

There are a few differences between a deskside technician and a services desk technician in terms of educational background:

Deskside TechnicianServices Desk Technician
Most common degreeAssociate Degree, 42%Bachelor's Degree, 46%
Most common majorComputer NetworkingInformation Technology
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Deskside technician vs services desk technician demographics

Here are the differences between deskside technicians' and services desk technicians' demographics:

Deskside TechnicianServices Desk Technician
Average age4242
Gender ratioMale, 93.2% Female, 6.8%Male, 79.0% Female, 21.0%
Race ratioBlack or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 12.4% White, 56.7% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between deskside technician and services desk technician duties and responsibilities

Deskside technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Write technical specifications for purchase of PCs, desktop hardware and relate products.
  • Use networking to help fix any problems that occur between PC's in install OS.
  • Image desktop and laptop systems with various OS, programs, drivers, and security software.
  • Repair and conduct maintenance of PCs, on site/remotely, while following OEM standards and accept industry practices.
  • Champion the selection and ultimate use of Java and object-orient design and programming on a web-base financial inventory management system.
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Services desk technician example responsibilities.

  • Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Provide general technical support and troubleshoot desktop systems and software.
  • Assist users with proper management of schedule SCCM push updates.
  • Assist coworkers trough troubleshooting windows and mac Scottsdale, AZ operating systems.
  • Provide assistance, troubleshoot, upgrade and install PC hardware, software and peripherals.
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Deskside technician vs services desk technician skills

Common deskside technician skills
  • Technical Support, 12%
  • Windows-7, 8%
  • Desktop Support, 6%
  • PCS, 5%
  • Level Support, 5%
  • IP, 4%
Common services desk technician skills
  • Service Desk, 15%
  • Customer Service, 14%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • ITIL, 3%
  • Phone Calls, 2%

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