Desktop services manager vs desktop engineer

Differences between desktop services manager and desktop engineer duties and responsibilities

Desktop services manager example responsibilities.

• Manage DNS, DHCP and RBAC for file servers.
• Manage standards and processes for all workstations including standard applications and all deployment projects.
• Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
• Develop new workflows using ITIL practices for improve problem management.
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Desktop engineer example responsibilities.

• Assign and manage extensions, voicemail accounts using AVAYA phone system.
• Partner with Microsoft, Symantec and other vendors to manage applications on all corporate desktops.
• Work on installing, configuring and managing multiple LAN/WAN network technologies (Cisco switches, routers and firewalls).
• Manage software deployments using SCCM and oversee monitoring of complex applications.
• Install and troubleshoot LAN connectivity email configurations on end-user workstations.
• Advance knowledge of LAN's including administration, security and physical cabling.
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