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Desktop services manager vs desktop support analyst

The differences between desktop services managers and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop services manager and a desktop support analyst. Additionally, a desktop services manager has an average salary of $85,421, which is higher than the $48,674 average annual salary of a desktop support analyst.

The top three skills for a desktop services manager include SCCM, infrastructure and desktop services. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.

Desktop services manager vs desktop support analyst overview

Desktop Services ManagerDesktop Support Analyst
Yearly salary$85,421$48,674
Hourly rate$41.07$23.40
Growth rate10%10%
Number of jobs80,21399,621
Job satisfaction--
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 50%
Average age4242
Years of experience22

Desktop services manager vs desktop support analyst salary

Desktop services managers and desktop support analysts have different pay scales, as shown below.

Desktop Services ManagerDesktop Support Analyst
Average salary$85,421$48,674
Salary rangeBetween $56,000 And $128,000Between $36,000 And $65,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Cambridge Associates
Best paying industry-Finance

Differences between desktop services manager and desktop support analyst education

There are a few differences between a desktop services manager and a desktop support analyst in terms of educational background:

Desktop Services ManagerDesktop Support Analyst
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Desktop services manager vs desktop support analyst demographics

Here are the differences between desktop services managers' and desktop support analysts' demographics:

Desktop Services ManagerDesktop Support Analyst
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 87.9% Female, 12.1%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop services manager and desktop support analyst duties and responsibilities

Desktop services manager example responsibilities.

  • Manage DNS, DHCP and RBAC for file servers.
  • Manage standards and processes for all workstations including standard applications and all deployment projects.
  • Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
  • Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
  • Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
  • Develop new workflows using ITIL practices for improve problem management.
  • Show more

Desktop support analyst example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Provide hardware and software support, coordinate and implement high volume workstation deployments, troubleshoot and administrate IEC production workstations.
  • Configure several software applications for use in CITRIX XenApp.
  • Maintain current patch levels for desktop OS and applications issues to isolate problem, then resolve or escalate as needed.
  • Establish connections through VPN, SSLVPN, and homegrown applications for remote access to network resources on laptops & mobile devices.
  • Complete Citrix training for installation and maintenance of computer servers.
  • Show more

Desktop services manager vs desktop support analyst skills

Common desktop services manager skills
  • SCCM, 9%
  • Infrastructure, 8%
  • Desktop Services, 7%
  • Desktop Hardware, 7%
  • Desktop Support, 6%
  • Technical Support, 5%
Common desktop support analyst skills
  • Desktop Support, 11%
  • Customer Service, 10%
  • Computer System, 8%
  • Software Issues, 7%
  • Technical Problems, 6%
  • Troubleshoot, 5%

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