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Desktop services manager vs desktop support consultant

The differences between desktop services managers and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop services manager and a desktop support consultant. Additionally, a desktop services manager has an average salary of $85,421, which is higher than the $46,733 average annual salary of a desktop support consultant.

The top three skills for a desktop services manager include SCCM, infrastructure and desktop services. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.

Desktop services manager vs desktop support consultant overview

Desktop Services ManagerDesktop Support Consultant
Yearly salary$85,421$46,733
Hourly rate$41.07$22.47
Growth rate10%10%
Number of jobs80,213100,650
Job satisfaction--
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 52%
Average age4242
Years of experience22

Desktop services manager vs desktop support consultant salary

Desktop services managers and desktop support consultants have different pay scales, as shown below.

Desktop Services ManagerDesktop Support Consultant
Average salary$85,421$46,733
Salary rangeBetween $56,000 And $128,000Between $33,000 And $64,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between desktop services manager and desktop support consultant education

There are a few differences between a desktop services manager and a desktop support consultant in terms of educational background:

Desktop Services ManagerDesktop Support Consultant
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 52%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Desktop services manager vs desktop support consultant demographics

Here are the differences between desktop services managers' and desktop support consultants' demographics:

Desktop Services ManagerDesktop Support Consultant
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 85.0% Female, 15.0%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop services manager and desktop support consultant duties and responsibilities

Desktop services manager example responsibilities.

  • Manage DNS, DHCP and RBAC for file servers.
  • Manage standards and processes for all workstations including standard applications and all deployment projects.
  • Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
  • Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
  • Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
  • Develop new workflows using ITIL practices for improve problem management.
  • Show more

Desktop support consultant example responsibilities.

  • Install and manage several networking components including routers, switches, routing switches, wireless access points, and hubs.
  • Manage update deployment and verify policy adherence utilizing SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Perform data backup, virus scanning, and OS updating procedures.
  • Create and support user accounts for VOIP network utilizing Cisco IP phones.
  • Configure all applications, changes, and deletions of MITEL VOIP systems.
  • Show more

Desktop services manager vs desktop support consultant skills

Common desktop services manager skills
  • SCCM, 9%
  • Infrastructure, 8%
  • Desktop Services, 7%
  • Desktop Hardware, 7%
  • Desktop Support, 6%
  • Technical Support, 5%
Common desktop support consultant skills
  • Desktop Support, 12%
  • Customer Service, 11%
  • Troubleshoot, 8%
  • PC, 6%
  • Technical Support, 6%
  • OS, 4%

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