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Desktop services manager vs information technology technical services manager

The differences between desktop services managers and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a desktop services manager, becoming an information technology technical services manager takes usually requires 6-8 years. Additionally, an information technology technical services manager has an average salary of $114,021, which is higher than the $85,421 average annual salary of a desktop services manager.

The top three skills for a desktop services manager include SCCM, infrastructure and desktop services. The most important skills for an information technology technical services manager are project management, ITIL, and service management.

Desktop services manager vs information technology technical services manager overview

Desktop Services ManagerInformation Technology Technical Services Manager
Yearly salary$85,421$114,021
Hourly rate$41.07$54.82
Growth rate10%16%
Number of jobs80,213209,334
Job satisfaction--
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 64%
Average age4247
Years of experience28

Desktop services manager vs information technology technical services manager salary

Desktop services managers and information technology technical services managers have different pay scales, as shown below.

Desktop Services ManagerInformation Technology Technical Services Manager
Average salary$85,421$114,021
Salary rangeBetween $56,000 And $128,000Between $86,000 And $150,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Mayo Clinic
Best paying industry-Finance

Differences between desktop services manager and information technology technical services manager education

There are a few differences between a desktop services manager and an information technology technical services manager in terms of educational background:

Desktop Services ManagerInformation Technology Technical Services Manager
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 64%
Most common majorBusinessBusiness
Most common collegeStanford UniversityCarnegie Mellon University

Desktop services manager vs information technology technical services manager demographics

Here are the differences between desktop services managers' and information technology technical services managers' demographics:

Desktop Services ManagerInformation Technology Technical Services Manager
Average age4247
Gender ratioMale, 83.3% Female, 16.7%Male, 81.6% Female, 18.4%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between desktop services manager and information technology technical services manager duties and responsibilities

Desktop services manager example responsibilities.

  • Manage DNS, DHCP and RBAC for file servers.
  • Manage standards and processes for all workstations including standard applications and all deployment projects.
  • Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
  • Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
  • Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
  • Develop new workflows using ITIL practices for improve problem management.
  • Show more

Information technology technical services manager example responsibilities.

  • Lead SCCM client rollout to all servers.
  • Lead the redesign of systems to meet PCI and encryption compliance goals.
  • Manage the implementation of a global Unix environment in support of product development.
  • Manage design and planning for proprietary software that interfaces with the new ERP.
  • Develop project plans, coordinate completion of projects necessary to achieve and maintain HIPAA compliance.
  • Manage to a develop scorecard of KPIs to baseline and trend performance of all service areas.
  • Show more

Desktop services manager vs information technology technical services manager skills

Common desktop services manager skills
  • SCCM, 9%
  • Infrastructure, 8%
  • Desktop Services, 7%
  • Desktop Hardware, 7%
  • Desktop Support, 6%
  • Technical Support, 5%
Common information technology technical services manager skills
  • Project Management, 8%
  • ITIL, 7%
  • Service Management, 7%
  • Customer Service, 6%
  • ITSM, 4%
  • Process Improvement, 4%

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