Desktop services manager vs lead technician

Differences between desktop services manager and lead technician duties and responsibilities

Desktop services manager example responsibilities.

• Manage DNS, DHCP and RBAC for file servers.
• Manage standards and processes for all workstations including standard applications and all deployment projects.
• Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
• Develop new workflows using ITIL practices for improve problem management.
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Lead technician example responsibilities.

• Manage and support the Cisco base corporate remote access VPN solution.
• Manage the third party IP provider relationship and implement all the bridges between AXI4 and internal buses.
• Used JIRA to manage the product backlog, tasks assignments, project burn-down rate and for velocity tracking purposes.
• Manage product test support of new designs used for testing, write technical documentation in HTML improving department processes and procedures.
• Manage customer functional areas of desktop support, field service, office services and network support to coordinate timely issue resolution.
• Configure and manage JGroup multicasting communication for apache tomcat web servers.
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