Desktop services manager vs level senior technician

Differences between desktop services manager and level senior technician duties and responsibilities

Desktop services manager example responsibilities.

• Manage DNS, DHCP and RBAC for file servers.
• Manage standards and processes for all workstations including standard applications and all deployment projects.
• Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
• Develop new workflows using ITIL practices for improve problem management.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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