Post job

Desktop services manager vs support specialist

The differences between desktop services managers and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop services manager and a support specialist. Additionally, a desktop services manager has an average salary of $85,421, which is higher than the $40,782 average annual salary of a support specialist.

The top three skills for a desktop services manager include SCCM, infrastructure and desktop services. The most important skills for a support specialist are customer service, patients, and mental health.

Desktop services manager vs support specialist overview

Desktop Services ManagerSupport Specialist
Yearly salary$85,421$40,782
Hourly rate$41.07$19.61
Growth rate10%10%
Number of jobs80,213125,740
Job satisfaction-3
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 52%
Average age4242
Years of experience22

Desktop services manager vs support specialist salary

Desktop services managers and support specialists have different pay scales, as shown below.

Desktop Services ManagerSupport Specialist
Average salary$85,421$40,782
Salary rangeBetween $56,000 And $128,000Between $25,000 And $64,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Microsoft
Best paying industry-Technology

Differences between desktop services manager and support specialist education

There are a few differences between a desktop services manager and a support specialist in terms of educational background:

Desktop Services ManagerSupport Specialist
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Desktop services manager vs support specialist demographics

Here are the differences between desktop services managers' and support specialists' demographics:

Desktop Services ManagerSupport Specialist
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 38.4% Female, 61.6%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4%Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desktop services manager and support specialist duties and responsibilities

Desktop services manager example responsibilities.

  • Manage DNS, DHCP and RBAC for file servers.
  • Manage standards and processes for all workstations including standard applications and all deployment projects.
  • Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
  • Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
  • Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
  • Develop new workflows using ITIL practices for improve problem management.
  • Show more

Support specialist example responsibilities.

  • Manage project SharePoint site for the purpose of supporting ongoing collaboration
  • Provide Cerner CPOE learning support to physicians.
  • Train in motivational interviewing, HIPAA regulations, CPR certify, emergency preparedness, suicide awareness, and team building.
  • Participate in inventory taking process and maintain stockroom organization and cleanliness.
  • Create and maintain a database of ACH clients.
  • Configure, setup VPN connections, remote access.
  • Show more

Desktop services manager vs support specialist skills

Common desktop services manager skills
  • SCCM, 9%
  • Infrastructure, 8%
  • Desktop Services, 7%
  • Desktop Hardware, 7%
  • Desktop Support, 6%
  • Technical Support, 5%
Common support specialist skills
  • Customer Service, 16%
  • Patients, 8%
  • Mental Health, 6%
  • Social Work, 4%
  • Peer Support, 4%
  • Data Entry, 3%

Browse computer and mathematical jobs