Desktop services manager vs technical assistant

Differences between desktop services manager and technical assistant duties and responsibilities

Desktop services manager example responsibilities.

• Manage DNS, DHCP and RBAC for file servers.
• Manage standards and processes for all workstations including standard applications and all deployment projects.
• Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
• Develop new workflows using ITIL practices for improve problem management.
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Technical assistant example responsibilities.

• Create and manage original MARC records from OCLC database including verification, editing and updating of data and shelf list.
• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Input service reports into AS400 using 10 key.
• Assist with ambulation, transfer from bed to chair and CPR certify.
• Work involve development in PHP with back end as MYSQL server database.
• Operate heat sealers, centrifuges, sterile docking equipment, and irradiation unit.
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