Desktop support manager vs help desk manager

Differences between desktop support manager and help desk manager duties and responsibilities

Desktop support manager example responsibilities.

• Manage all the static internal/external IP addresses in the network.
• Manage the roll-out of software updates and OS patches via SCCM.
• Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Manage incoming tasks and incidents in remedy and troubleshooting.
• Provide strong knowledge of DSL, FTP, and TCP/IP.
Show more

Help desk manager example responsibilities.

• Provide guidance to help desk and manage third party vendors to insure all SLAs are met.
• Manage SLA, and provide metrics in order to make technical decisions regarding the allocation of technical resources.
• Lead a team of 5 technicians in setting up a separate LAN to support the ship's reactor division.
• Lead and contribute to the configuration and maintenance of all server, desktop and laptop hardware, OS and software.
• Manage and troubleshoot application availability to users through Citrix MetaFrame.
• Manage project to migrate acquire company to HealthcareSource VOIP host phone solution, email and Microsoft active directory environment.
Show more