Desktop support manager vs senior support technician

Differences between desktop support manager and senior support technician duties and responsibilities

Desktop support manager example responsibilities.

• Manage all the static internal/external IP addresses in the network.
• Manage the roll-out of software updates and OS patches via SCCM.
• Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Manage incoming tasks and incidents in remedy and troubleshooting.
• Provide strong knowledge of DSL, FTP, and TCP/IP.
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Senior support technician example responsibilities.

• Manage the virtual platforms utilize in the office using VMWare.
• Serve as a SME and the main point of contact when agents and other leads have questions.
• Organize and maintain Linux labs.
• Help resolve terminal server and citrix environment issues.
• Research Linux server logs to find errors within applications.
• Train customers in hardware and software on both the pc and mac.
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