Desktop support manager vs support lead

The differences between desktop support managers and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support manager and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $59,450 average annual salary of a desktop support manager.

The top three skills for a desktop support manager include PC, ITIL and OS. The most important skills for a support lead are customer service, cash management, and POS.

Desktop support manager vs support lead overview

	Desktop Support Manager	Support Lead
Yearly salary	$59,450	$86,816
Hourly rate	$28.58	$41.74
Growth rate	10%	10%
Number of jobs	77,464	98,872
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 58%
Average age	42	42
Years of experience	2	2

Desktop support manager vs support lead salary

Desktop support managers and support leads have different pay scales, as shown below.

	Desktop Support Manager	Support Lead
Average salary	$59,450	$86,816
Salary range	Between $42,000 And $83,000	Between $63,000 And $118,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Apple
Best paying industry	-	-

Differences between desktop support manager and support lead education

There are a few differences between a desktop support manager and a support lead in terms of educational background:

	Desktop Support Manager	Support Lead
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Desktop support manager vs support lead demographics

Here are the differences between desktop support managers' and support leads' demographics:

	Desktop Support Manager	Support Lead
Average age	42	42
Gender ratio	Male, 85.5% Female, 14.5%	Male, 52.3% Female, 47.7%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between desktop support manager and support lead duties and responsibilities

Desktop support manager example responsibilities.

Manage all the static internal/external IP addresses in the network.
Manage the roll-out of software updates and OS patches via SCCM.
Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
Manage incoming tasks and incidents in remedy and troubleshooting.
Provide strong knowledge of DSL, FTP, and TCP/IP.

Support lead example responsibilities.

Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
Develop and manage a unify desktop/notebook PC image.
Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.

Desktop support manager vs support lead skills

Common desktop support manager skills

PC, 8%
ITIL, 7%
OS, 5%
Mac, 5%
Level Agreements, 5%
SLA, 5%

Common support lead skills

Customer Service, 12%
Cash Management, 12%
POS, 7%
Sales Floor, 7%
Payroll, 5%
Infrastructure, 5%