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The differences between directors of managed services and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director of managed services and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $120,859 average annual salary of a director of managed services.
The top three skills for a director of managed services include oversight, cloud and project management. The most important skills for a senior service manager are project management, client relationships, and business development.
| Director Of Managed Services | Senior Service Manager | |
| Yearly salary | $120,859 | $129,065 |
| Hourly rate | $58.11 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 117,659 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach new heights, all while implementing the company's policies and regulations.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Directors of managed services and senior service managers have different pay scales, as shown below.
| Director Of Managed Services | Senior Service Manager | |
| Average salary | $120,859 | $129,065 |
| Salary range | Between $80,000 And $182,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | NVIDIA | |
| Best paying industry | Retail | Professional |
There are a few differences between a director of managed services and a senior service manager in terms of educational background:
| Director Of Managed Services | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between directors of managed services' and senior service managers' demographics:
| Director Of Managed Services | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 65.4% Female, 34.6% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.7% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |