Dsl technician vs desk support technician

Differences between dsl technician and desk support technician duties and responsibilities

Dsl technician example responsibilities.

• Experience managing the day-to-day operations of telecommunication services utilize by Astra Zeneca.
• Install ethernet cards and provision customer's computer via TCP/IP.
• Alter and install LAN and telephone wiring, jacks and splitters.
• Have performed installation and repair at the customer premise for VOIP, HSIA, and IPTV service.
• Coordinate efforts with wholesale partners to resolve issues regarding DSL connectivity, DNS, and web hosting.
• Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
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Desk support technician example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
• Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
• Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
• Provide administrative support and troubleshooting for VPN users.
• Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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