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Dsl technician vs services desk technician

The differences between dsl technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an dsl technician and a services desk technician. Additionally, a services desk technician has an average salary of $42,123, which is higher than the $36,372 average annual salary of an dsl technician.

The top three skills for an dsl technician include customer service, email clients and technical support. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.

Dsl technician vs services desk technician overview

DSL TechnicianServices Desk Technician
Yearly salary$36,372$42,123
Hourly rate$17.49$20.25
Growth rate10%10%
Number of jobs52,730145,853
Job satisfaction--
Most common degreeAssociate Degree, 42%Bachelor's Degree, 46%
Average age4242
Years of experience22

Dsl technician vs services desk technician salary

Dsl technicians and services desk technicians have different pay scales, as shown below.

DSL TechnicianServices Desk Technician
Average salary$36,372$42,123
Salary rangeBetween $26,000 And $50,000Between $31,000 And $55,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Forum Energy Technologies
Best paying industry-Government

Differences between dsl technician and services desk technician education

There are a few differences between an dsl technician and a services desk technician in terms of educational background:

DSL TechnicianServices Desk Technician
Most common degreeAssociate Degree, 42%Bachelor's Degree, 46%
Most common majorComputer Information SystemsInformation Technology
Most common collegeStanford UniversityUniversity of Pennsylvania

Dsl technician vs services desk technician demographics

Here are the differences between dsl technicians' and services desk technicians' demographics:

DSL TechnicianServices Desk Technician
Average age4242
Gender ratioMale, 81.4% Female, 18.6%Male, 79.0% Female, 21.0%
Race ratioBlack or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dsl technician and services desk technician duties and responsibilities

Dsl technician example responsibilities.

  • Experience managing the day-to-day operations of telecommunication services utilize by Astra Zeneca.
  • Install ethernet cards and provision customer's computer via TCP/IP.
  • Alter and install LAN and telephone wiring, jacks and splitters.
  • Have performed installation and repair at the customer premise for VOIP, HSIA, and IPTV service.
  • Coordinate efforts with wholesale partners to resolve issues regarding DSL connectivity, DNS, and web hosting.
  • Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
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Services desk technician example responsibilities.

  • Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Provide general technical support and troubleshoot desktop systems and software.
  • Assist users with proper management of schedule SCCM push updates.
  • Assist coworkers trough troubleshooting windows and mac Scottsdale, AZ operating systems.
  • Provide assistance, troubleshoot, upgrade and install PC hardware, software and peripherals.
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Dsl technician vs services desk technician skills

Common dsl technician skills
  • Customer Service, 10%
  • Email Clients, 9%
  • Technical Support, 8%
  • Telephone Calls, 6%
  • Routers, 6%
  • Modem, 4%
Common services desk technician skills
  • Service Desk, 15%
  • Customer Service, 14%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • ITIL, 3%
  • Phone Calls, 2%

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