Emergency services director vs service director

The differences between emergency services directors and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an emergency services director and a service director. Additionally, an emergency services director has an average salary of $135,799, which is higher than the $114,981 average annual salary of a service director.

The top three skills for an emergency services director include patient care, patients and emergency services. The most important skills for a service director are patients, healthcare, and patient care.

Emergency services director vs service director overview

	Emergency Services Director	Service Director
Yearly salary	$135,799	$114,981
Hourly rate	$65.29	$55.28
Growth rate	28%	28%
Number of jobs	95,362	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does an emergency services director do?

The emergency services director creates departmental policies, regulations, goals, and program priorities for the Fire Department and Ambulance Service members to follow. The directors take charge of the formulation of work approaches and procedures, assess departmental activities and personnel, and take necessary phases in modifying operations of fire and meet changing conditions. They also prepare the departmental budget allocation and manage expenditures, including planning training activities for fire and department. Moreover, it is part of their role interview applicants. It helps conduct other parts of the selection process, including recommendation, managing daily records and statistics of daily activities, including all calls, complaints, and accident reports.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Emergency services director vs service director salary

Emergency services directors and service directors have different pay scales, as shown below.

	Emergency Services Director	Service Director
Average salary	$135,799	$114,981
Salary range	Between $81,000 And $227,000	Between $70,000 And $188,000
Highest paying City	Derry, NH	San Francisco, CA
Highest paying state	New Hampshire	California
Best paying company	Baltimore City Community College	Mayo Clinic
Best paying industry	Non Profits	Technology

Differences between emergency services director and service director education

There are a few differences between an emergency services director and a service director in terms of educational background:

	Emergency Services Director	Service Director
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 59%
Most common major	Nursing	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Emergency services director vs service director demographics

Here are the differences between emergency services directors' and service directors' demographics:

	Emergency Services Director	Service Director
Average age	47	47
Gender ratio	Male, 57.6% Female, 42.4%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 11.0% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 7.4% White, 61.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between emergency services director and service director duties and responsibilities

Emergency services director example responsibilities.

Manage a team of 33 FTE's and 20 per diem staff members
Activate and manage the EOC for emergencies relate to weather, flooding, hurricanes, national security events, etc.
Manage the strategic oversight and operational performance for the department.
Manage PPS details efficiently to ensure high quality clinical care while maximizing reimbursement for the facility.
Facilitate QA and peer review activities.
Partner with manager to develop off-site pulmonary rehabilitation services at a newly construct outpatient facility; emphasis on individualize customer care.

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Emergency services director vs service director skills

Common emergency services director skills

Patient Care, 17%
Patients, 14%
Emergency Services, 11%
Acls, 7%
Employee Engagement, 6%
Acute Care, 4%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Emergency Services Director
Emergency Services Director vs Service Director

Updated January 8, 2025

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