Employee service officer vs customer service associate

The differences between employee service officers and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an employee service officer and a customer service associate. Additionally, an employee service officer has an average salary of $32,546, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for an employee service officer include minor maintenance, data entry and customer service. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Employee service officer vs customer service associate overview

	Employee Service Officer	Customer Service Associate
Yearly salary	$32,546	$31,709
Hourly rate	$15.65	$15.24
Growth rate	-4%	-4%
Number of jobs	92,271	380,943
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does an employee service officer do?

An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.

What does a customer service associate do?

Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.

Employee service officer vs customer service associate salary

Employee service officers and customer service associates have different pay scales, as shown below.

	Employee Service Officer	Customer Service Associate
Average salary	$32,546	$31,709
Salary range	Between $25,000 And $41,000	Between $24,000 And $40,000
Highest paying City	San Diego, CA	Richmond, CA
Highest paying state	California	California
Best paying company	CSX	Fidelity Investments
Best paying industry	Transportation	Finance

Differences between employee service officer and customer service associate education

There are a few differences between an employee service officer and a customer service associate in terms of educational background:

	Employee Service Officer	Customer Service Associate
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Employee service officer vs customer service associate demographics

Here are the differences between employee service officers' and customer service associates' demographics:

	Employee Service Officer	Customer Service Associate
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between employee service officer and customer service associate duties and responsibilities

Employee service officer example responsibilities.

Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Place orders in the POS system.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Customer service associate example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
Perform upselling on every call.
Train in flight emergencies, hazardous materials and CPR.

Employee service officer vs customer service associate skills

Common employee service officer skills

Minor Maintenance, 32%
Data Entry, 23%
Customer Service, 18%
Food Service, 7%
Food Safety, 3%
Kitchen Equipment, 3%

Common customer service associate skills

Patients, 41%
Sales Floor, 12%
Plumbing, 10%
Quality Customer Service, 6%
Front End, 3%
CSA, 3%

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Employee Service Officer
Employee Service Officer vs Customer Service Associate

Updated January 8, 2025

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