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The differences between field service supervisors and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a field service supervisor and a service manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $53,079 average annual salary of a field service supervisor.
The top three skills for a field service supervisor include customer service, customer satisfaction and safety procedures. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Field Service Supervisor | Service Manager | |
| Yearly salary | $53,079 | $74,009 |
| Hourly rate | $25.52 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 74,106 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A field service supervisor is an individual who supervises a team of field service staff that perform routine services on sites such as installation, maintenance, and repair. This supervisor is required to delegate work assignments to the field service staff and support them in providing excellent client service. The supervisor must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services. This supervisor must also prepare annual budgets as well as manage expenses within the allotted budget.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Field service supervisors and service managers have different pay scales, as shown below.
| Field Service Supervisor | Service Manager | |
| Average salary | $53,079 | $74,009 |
| Salary range | Between $34,000 And $82,000 | Between $47,000 And $116,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | New York |
| Best paying company | WEC Energy Group | Latham & Watkins |
| Best paying industry | Energy | Technology |
There are a few differences between a field service supervisor and a service manager in terms of educational background:
| Field Service Supervisor | Service Manager | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between field service supervisors' and service managers' demographics:
| Field Service Supervisor | Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 88.3% Female, 11.7% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |