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The differences between field service supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a field service supervisor and a support supervisor. Additionally, a field service supervisor has an average salary of $53,079, which is higher than the $47,047 average annual salary of a support supervisor.
The top three skills for a field service supervisor include customer service, customer satisfaction and safety procedures. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Field Service Supervisor | Support Supervisor | |
| Yearly salary | $53,079 | $47,047 |
| Hourly rate | $25.52 | $22.62 |
| Growth rate | 6% | 10% |
| Number of jobs | 74,106 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A field service supervisor is an individual who supervises a team of field service staff that perform routine services on sites such as installation, maintenance, and repair. This supervisor is required to delegate work assignments to the field service staff and support them in providing excellent client service. The supervisor must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services. This supervisor must also prepare annual budgets as well as manage expenses within the allotted budget.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Field service supervisors and support supervisors have different pay scales, as shown below.
| Field Service Supervisor | Support Supervisor | |
| Average salary | $53,079 | $47,047 |
| Salary range | Between $34,000 And $82,000 | Between $31,000 And $69,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | WEC Energy Group | Cisco |
| Best paying industry | Energy | Technology |
There are a few differences between a field service supervisor and a support supervisor in terms of educational background:
| Field Service Supervisor | Support Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between field service supervisors' and support supervisors' demographics:
| Field Service Supervisor | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 88.3% Female, 11.7% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |