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The differences between field support representatives and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Field Support Representative | Support Analyst | |
| Yearly salary | $35,051 | $75,989 |
| Hourly rate | $16.85 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Field support representatives and support analysts have different pay scales, as shown below.
| Field Support Representative | Support Analyst | |
| Average salary | $35,051 | $75,989 |
| Salary range | Between $23,000 And $53,000 | Between $50,000 And $114,000 |
| Highest paying City | Philadelphia, PA | Jersey City, NJ |
| Highest paying state | New Hampshire | New Jersey |
| Best paying company | HP | The Citadel |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a field support representative and a support analyst in terms of educational background:
| Field Support Representative | Support Analyst | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and support analysts' demographics:
| Field Support Representative | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |