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The differences between field support representatives and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Field Support Representative | Technical Support Specialist | |
| Yearly salary | $35,051 | $48,667 |
| Hourly rate | $16.85 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Field support representatives and technical support specialists have different pay scales, as shown below.
| Field Support Representative | Technical Support Specialist | |
| Average salary | $35,051 | $48,667 |
| Salary range | Between $23,000 And $53,000 | Between $30,000 And $76,000 |
| Highest paying City | Philadelphia, PA | San Francisco, CA |
| Highest paying state | New Hampshire | New Jersey |
| Best paying company | HP | Meta |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a field support representative and a technical support specialist in terms of educational background:
| Field Support Representative | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and technical support specialists' demographics:
| Field Support Representative | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |