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The differences between field support technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support technician and a customer support technician. Additionally, a field support technician has an average salary of $42,440, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a field support technician include customer service, user support and troubleshoot. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Field Support Technician | Customer Support Technician | |
| Yearly salary | $42,440 | $36,361 |
| Hourly rate | $20.40 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,037 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A field service technician is working on-call to provide emergency services and test equipment devices for safety purposes and quality control. They are responsible for working with clients to prevent, troubleshoot, and repair issues. They help clients on how to install, maintain, and diagnose equipment for repair. They also present to clients how to properly use their equipment. It is also part of their job to provide training to clients in line with safety standards and regulations.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Field support technicians and customer support technicians have different pay scales, as shown below.
| Field Support Technician | Customer Support Technician | |
| Average salary | $42,440 | $36,361 |
| Salary range | Between $28,000 And $62,000 | Between $23,000 And $56,000 |
| Highest paying City | Bridgewater, NJ | New York, NY |
| Highest paying state | Delaware | New Jersey |
| Best paying company | HP | Adobe |
| Best paying industry | Pharmaceutical | Technology |
There are a few differences between a field support technician and a customer support technician in terms of educational background:
| Field Support Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 46% |
| Most common major | Computer Information Systems | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between field support technicians' and customer support technicians' demographics:
| Field Support Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 89.5% Female, 10.5% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |