Post job

Freelance computer technician vs customer support technician

The differences between freelance computer technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a freelance computer technician and a customer support technician. Additionally, a customer support technician has an average salary of $36,361, which is higher than the $32,797 average annual salary of a freelance computer technician.

The top three skills for a freelance computer technician include troubleshoot, laptop computers and printers. The most important skills for a customer support technician are customer service, customer support, and SQL.

Freelance computer technician vs customer support technician overview

Freelance Computer TechnicianCustomer Support Technician
Yearly salary$32,797$36,361
Hourly rate$15.77$17.48
Growth rate10%10%
Number of jobs74,145117,102
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 46%
Average age4242
Years of experience22

Freelance computer technician vs customer support technician salary

Freelance computer technicians and customer support technicians have different pay scales, as shown below.

Freelance Computer TechnicianCustomer Support Technician
Average salary$32,797$36,361
Salary rangeBetween $26,000 And $40,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between freelance computer technician and customer support technician education

There are a few differences between a freelance computer technician and a customer support technician in terms of educational background:

Freelance Computer TechnicianCustomer Support Technician
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 46%
Most common majorComputer ScienceBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Freelance computer technician vs customer support technician demographics

Here are the differences between freelance computer technicians' and customer support technicians' demographics:

Freelance Computer TechnicianCustomer Support Technician
Average age4242
Gender ratioMale, 88.4% Female, 11.6%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between freelance computer technician and customer support technician duties and responsibilities

Freelance computer technician example responsibilities.

  • Manage the implementation of OS and security patches and software.
  • Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
  • Install, test, repair, and troubleshoot personal computers, laptops, networks, printers, and other peripheral devices.
  • Integrate all audio & visual equipment, CCTV, DVR, [] phone.
  • Work on virtualization environments including VMware ESXI and Linux KVM
  • Provide knowledge and technical support on software and POS equipment
  • Show more

Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
  • Show more

Freelance computer technician vs customer support technician skills

Common freelance computer technician skills
  • Troubleshoot, 10%
  • Laptop Computers, 7%
  • Printers, 6%
  • Virus Removal, 5%
  • Desktop Computers, 5%
  • Windows OS, 4%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

Browse computer and mathematical jobs