Front office assistant vs front office coordinator

The differences between front office assistants and front office coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a front office assistant and a front office coordinator. Additionally, a front office assistant has an average salary of $32,913, which is higher than the $32,844 average annual salary of a front office coordinator.

The top three skills for a front office assistant include patients, customer service and excellent interpersonal. The most important skills for a front office coordinator are patients, customer service, and data entry.

Front office assistant vs front office coordinator overview

	Front Office Assistant	Front Office Coordinator
Yearly salary	$32,913	$32,844
Hourly rate	$15.82	$15.79
Growth rate	-5%	-5%
Number of jobs	149,847	131,810
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 24%	Bachelor's Degree, 38%
Average age	47	47
Years of experience	2	2

What does a front office assistant do?

Front office assistants typically work and perform their duty within the office. They do office support duties like welcome and greet customers, answer phone calls, and schedule and plan appointments. It is their responsibility to sort mails, route calls, and listen to voicemails. They need to organize and give out communications promptly. Also, they do clerical tasks, manage inventory, and maintain their work area. They must be keen to details, can multitask and have excellent communication and customer service skills.

What does a front office coordinator do?

A front office coordinator is responsible for assisting clients with their inquiries and concerns and directing them to the appropriate department and personnel to immediately address their needs. Front office coordinators schedule appointments, verify visitors' identities by checking their credentials for security purposes, processing service payments, updating customers' data and visitation log on the database, and escalating high-level complaints. A front office coordinator also performs administrative and clerical tasks as needed, requiring them to have excellent time-management and organizational skills.

Front office assistant vs front office coordinator salary

Front office assistants and front office coordinators have different pay scales, as shown below.

	Front Office Assistant	Front Office Coordinator
Average salary	$32,913	$32,844
Salary range	Between $26,000 And $40,000	Between $25,000 And $42,000
Highest paying City	Washington, DC	San Francisco, CA
Highest paying state	Connecticut	Massachusetts
Best paying company	University of California, Berkeley	University of California, Berkeley
Best paying industry	Health Care	Health Care

Differences between front office assistant and front office coordinator education

There are a few differences between a front office assistant and a front office coordinator in terms of educational background:

	Front Office Assistant	Front Office Coordinator
Most common degree	Bachelor's Degree, 24%	Bachelor's Degree, 38%
Most common major	Medical Assisting Services	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Front office assistant vs front office coordinator demographics

Here are the differences between front office assistants' and front office coordinators' demographics:

	Front Office Assistant	Front Office Coordinator
Average age	47	47
Gender ratio	Male, 9.7% Female, 90.3%	Male, 9.0% Female, 91.0%
Race ratio	Black or African American, 10.1% Unknown, 4.5% Hispanic or Latino, 23.7% Asian, 7.5% White, 53.3% American Indian and Alaska Native, 0.9%	Black or African American, 10.5% Unknown, 4.6% Hispanic or Latino, 24.1% Asian, 6.7% White, 53.0% American Indian and Alaska Native, 1.0%
LGBT Percentage	6%	6%

Differences between front office assistant and front office coordinator duties and responsibilities

Front office assistant example responsibilities.

Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Ensure compliance with HIPAA and OSHA regulations to improve customer relations and promote favorable patient/physician interactions.
Download all transcription for the physicians and mail out letters and patient consults.
Utilize knowledge of ICD-9 and CPT coding by verifying explanation of benefits render to patient, for insurance purposes.
Collect co-pays, enter update demographics into EHR/EMR, enter ICD-9 and CPT codes as needed into patient records electronically
Verify insurance to include commercial and Medicaid.

Front office coordinator example responsibilities.

Manage medical records and other patient information within HIPPA guidelines.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Work in Kronos to enter miss punches or correct time for employees when payroll is due.
Apply proper ICD-9 and CPT coding to patient invoices and submit claims to insurance companies for proper reimbursement.
Monitor physician documentation in EHR versus fee ticket and verify that the correct ICD9 and CPT codes are being used.
Maintain confidentiality of patient privacy in compliance with HIPAA regulations.

Front office assistant vs front office coordinator skills

Common front office assistant skills

Patients, 21%
Customer Service, 9%
Excellent Interpersonal, 7%
Patient Demographics, 5%
Patient Care, 5%
Front Desk, 4%

Common front office coordinator skills

Patients, 27%
Customer Service, 11%
Data Entry, 5%
Front Desk, 4%
Insurance Verification, 4%
Patient Charts, 3%

Front Office Assistant vs. similar jobs

Front Office Assistant related careers

Front Office Assistant related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Front Office Assistant
Front Office Assistant vs Front Office Coordinator

Updated January 8, 2025

Browse office and administrative jobs