Fulfillment representative vs associate customer service representative

Differences between fulfillment representative and associate customer service representative duties and responsibilities

Fulfillment representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
• Work with customers, warehouse and forwarders helping with export/custom issues.
• Resolve customers complaints through detail analysis within FedEx guidelines.
• Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
• Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Associate customer service representative example responsibilities.

• Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
• Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
• Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
• Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
• Mail updated information to patients and providers regarding benefit changes.
• Perform computer record searches; verify merchandise warranty and relay information to internal leadership.
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