Fulfillment representative vs customer account representative

The differences between fulfillment representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a fulfillment representative and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $35,644 average annual salary of a fulfillment representative.

The top three skills for a fulfillment representative include data entry, customer satisfaction and customer orders. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Fulfillment representative vs customer account representative overview

	Fulfillment Representative	Customer Account Representative
Yearly salary	$35,644	$36,138
Hourly rate	$17.14	$17.37
Growth rate	-4%	-4%
Number of jobs	103,316	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

Fulfillment representative vs customer account representative salary

Fulfillment representatives and customer account representatives have different pay scales, as shown below.

	Fulfillment Representative	Customer Account Representative
Average salary	$35,644	$36,138
Salary range	Between $28,000 And $45,000	Between $27,000 And $46,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	Alaska
Best paying company	-	Dairy Farmers of America
Best paying industry	-	Finance

Differences between fulfillment representative and customer account representative education

There are a few differences between a fulfillment representative and a customer account representative in terms of educational background:

	Fulfillment Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Fulfillment representative vs customer account representative demographics

Here are the differences between fulfillment representatives' and customer account representatives' demographics:

	Fulfillment Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 42.8% Female, 57.2%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 7.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between fulfillment representative and customer account representative duties and responsibilities

Fulfillment representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with customers, warehouse and forwarders helping with export/custom issues.
Resolve customers complaints through detail analysis within FedEx guidelines.
Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Fulfillment representative vs customer account representative skills

Common fulfillment representative skills

Data Entry, 24%
Customer Satisfaction, 12%
Customer Orders, 10%
Order Entry, 9%
Order Processing, 6%
Customer Accounts, 5%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Fulfillment Representative vs. similar jobs

Fulfillment Representative related careers

Fulfillment Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Fulfillment Representative
Fulfillment Representative vs Customer Account Representative

Updated January 8, 2025

Browse office and administrative jobs