Fulfillment representative vs customer relations representative

The differences between fulfillment representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a fulfillment representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $35,644 average annual salary of a fulfillment representative.

The top three skills for a fulfillment representative include data entry, customer satisfaction and customer orders. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Fulfillment representative vs customer relations representative overview

	Fulfillment Representative	Customer Relations Representative
Yearly salary	$35,644	$38,632
Hourly rate	$17.14	$18.57
Growth rate	-4%	-4%
Number of jobs	103,316	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Fulfillment representative vs customer relations representative salary

Fulfillment representatives and customer relations representatives have different pay scales, as shown below.

	Fulfillment Representative	Customer Relations Representative
Average salary	$35,644	$38,632
Salary range	Between $28,000 And $45,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between fulfillment representative and customer relations representative education

There are a few differences between a fulfillment representative and a customer relations representative in terms of educational background:

	Fulfillment Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Fulfillment representative vs customer relations representative demographics

Here are the differences between fulfillment representatives' and customer relations representatives' demographics:

	Fulfillment Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 42.8% Female, 57.2%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 7.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between fulfillment representative and customer relations representative duties and responsibilities

Fulfillment representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with customers, warehouse and forwarders helping with export/custom issues.
Resolve customers complaints through detail analysis within FedEx guidelines.
Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Fulfillment representative vs customer relations representative skills

Common fulfillment representative skills

Data Entry, 24%
Customer Satisfaction, 12%
Customer Orders, 10%
Order Entry, 9%
Order Processing, 6%
Customer Accounts, 5%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Office and Administrative Industry
Fulfillment Representative
Fulfillment Representative vs Customer Relations Representative

Updated January 8, 2025

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