Fulfillment representative vs customer sales representative

The differences between fulfillment representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a fulfillment representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $35,644 average annual salary of a fulfillment representative.

The top three skills for a fulfillment representative include data entry, customer satisfaction and customer orders. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Fulfillment representative vs customer sales representative overview

	Fulfillment Representative	Customer Sales Representative
Yearly salary	$35,644	$38,744
Hourly rate	$17.14	$18.63
Growth rate	-4%	-4%
Number of jobs	103,316	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Fulfillment representative vs customer sales representative salary

Fulfillment representatives and customer sales representatives have different pay scales, as shown below.

	Fulfillment Representative	Customer Sales Representative
Average salary	$35,644	$38,744
Salary range	Between $28,000 And $45,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between fulfillment representative and customer sales representative education

There are a few differences between a fulfillment representative and a customer sales representative in terms of educational background:

	Fulfillment Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Fulfillment representative vs customer sales representative demographics

Here are the differences between fulfillment representatives' and customer sales representatives' demographics:

	Fulfillment Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 42.8% Female, 57.2%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 7.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between fulfillment representative and customer sales representative duties and responsibilities

Fulfillment representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with customers, warehouse and forwarders helping with export/custom issues.
Resolve customers complaints through detail analysis within FedEx guidelines.
Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Fulfillment representative vs customer sales representative skills

Common fulfillment representative skills

Data Entry, 24%
Customer Satisfaction, 12%
Customer Orders, 10%
Order Entry, 9%
Order Processing, 6%
Customer Accounts, 5%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Fulfillment Representative
Fulfillment Representative vs Customer Sales Representative

Updated January 8, 2025

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