Fulfillment representative vs customer support representative

The differences between fulfillment representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a fulfillment representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $35,644 average annual salary of a fulfillment representative.

The top three skills for a fulfillment representative include data entry, customer satisfaction and customer orders. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Fulfillment representative vs customer support representative overview

	Fulfillment Representative	Customer Support Representative
Yearly salary	$35,644	$37,404
Hourly rate	$17.14	$17.98
Growth rate	-4%	-4%
Number of jobs	103,316	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Fulfillment representative vs customer support representative salary

Fulfillment representatives and customer support representatives have different pay scales, as shown below.

	Fulfillment Representative	Customer Support Representative
Average salary	$35,644	$37,404
Salary range	Between $28,000 And $45,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between fulfillment representative and customer support representative education

There are a few differences between a fulfillment representative and a customer support representative in terms of educational background:

	Fulfillment Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Fulfillment representative vs customer support representative demographics

Here are the differences between fulfillment representatives' and customer support representatives' demographics:

	Fulfillment Representative	Customer Support Representative
Average age	40	40
Gender ratio	Male, 42.8% Female, 57.2%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 7.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between fulfillment representative and customer support representative duties and responsibilities

Fulfillment representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with customers, warehouse and forwarders helping with export/custom issues.
Resolve customers complaints through detail analysis within FedEx guidelines.
Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Fulfillment representative vs customer support representative skills

Common fulfillment representative skills

Data Entry, 24%
Customer Satisfaction, 12%
Customer Orders, 10%
Order Entry, 9%
Order Processing, 6%
Customer Accounts, 5%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Fulfillment Representative
Fulfillment Representative vs Customer Support Representative

Updated January 8, 2025

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