Fulfillment representative vs fulfillment specialist

Differences between fulfillment representative and fulfillment specialist duties and responsibilities

Fulfillment representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
• Work with customers, warehouse and forwarders helping with export/custom issues.
• Resolve customers complaints through detail analysis within FedEx guidelines.
• Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
• Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Fulfillment specialist example responsibilities.

• Manage all probate work list and queues daily with no defects.
• Manage and monitor KPI's, departmental metrics and ensure all checks and balances are in place.
• Update sonic, manual files, and relay all pertinent info to leads, supervisors and AOG.
• Manage inventory and troubleshoot technical problems to resolution.
• Process and rout all incoming EDI orders.
• Enter new inventory orders into AS400 database.
Show more