Fulfillment representative vs phone representative

The differences between fulfillment representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a fulfillment representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $35,644 average annual salary of a fulfillment representative.

The top three skills for a fulfillment representative include data entry, customer satisfaction and customer orders. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Fulfillment representative vs phone representative overview

	Fulfillment Representative	Phone Representative
Yearly salary	$35,644	$42,827
Hourly rate	$17.14	$20.59
Growth rate	-4%	-4%
Number of jobs	103,316	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Fulfillment representative vs phone representative salary

Fulfillment representatives and phone representatives have different pay scales, as shown below.

	Fulfillment Representative	Phone Representative
Average salary	$35,644	$42,827
Salary range	Between $28,000 And $45,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between fulfillment representative and phone representative education

There are a few differences between a fulfillment representative and a phone representative in terms of educational background:

	Fulfillment Representative	Phone Representative
Most common degree	Bachelor's Degree, 57%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Fulfillment representative vs phone representative demographics

Here are the differences between fulfillment representatives' and phone representatives' demographics:

	Fulfillment Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 42.8% Female, 57.2%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 7.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between fulfillment representative and phone representative duties and responsibilities

Fulfillment representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with customers, warehouse and forwarders helping with export/custom issues.
Resolve customers complaints through detail analysis within FedEx guidelines.
Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Fulfillment representative vs phone representative skills

Common fulfillment representative skills

Data Entry, 24%
Customer Satisfaction, 12%
Customer Orders, 10%
Order Entry, 9%
Order Processing, 6%
Customer Accounts, 5%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Fulfillment Representative vs. similar jobs

Fulfillment Representative related careers

Fulfillment Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Fulfillment Representative
Fulfillment Representative vs Phone Representative

Updated January 8, 2025

Browse office and administrative jobs