Fulfillment representative vs player services representative

The differences between fulfillment representatives and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a fulfillment representative and a player services representative. Additionally, a fulfillment representative has an average salary of $35,644, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a fulfillment representative include data entry, customer satisfaction and customer orders. The most important skills for a player services representative are guest service, data entry, and customer service.

Fulfillment representative vs player services representative overview

	Fulfillment Representative	Player Services Representative
Yearly salary	$35,644	$28,843
Hourly rate	$17.14	$13.87
Growth rate	-4%	-4%
Number of jobs	103,316	218,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Fulfillment representative vs player services representative salary

Fulfillment representatives and player services representatives have different pay scales, as shown below.

	Fulfillment Representative	Player Services Representative
Average salary	$35,644	$28,843
Salary range	Between $28,000 And $45,000	Between $22,000 And $36,000
Highest paying City	-	Sacramento, CA
Highest paying state	-	Massachusetts
Best paying company	-	Diablo Country Club
Best paying industry	-	Hospitality

Differences between fulfillment representative and player services representative education

There are a few differences between a fulfillment representative and a player services representative in terms of educational background:

	Fulfillment Representative	Player Services Representative
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Fulfillment representative vs player services representative demographics

Here are the differences between fulfillment representatives' and player services representatives' demographics:

	Fulfillment Representative	Player Services Representative
Average age	40	40
Gender ratio	Male, 42.8% Female, 57.2%	Male, 35.6% Female, 64.4%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 7.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between fulfillment representative and player services representative duties and responsibilities

Fulfillment representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with customers, warehouse and forwarders helping with export/custom issues.
Resolve customers complaints through detail analysis within FedEx guidelines.
Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Fulfillment representative vs player services representative skills

Common fulfillment representative skills

Data Entry, 24%
Customer Satisfaction, 12%
Customer Orders, 10%
Order Entry, 9%
Order Processing, 6%
Customer Accounts, 5%

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

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Office and Administrative Industry
Fulfillment Representative
Fulfillment Representative vs Player Services Representative

Updated January 8, 2025

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