Fulfillment representative vs retention representative

The differences between fulfillment representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a fulfillment representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $35,644 average annual salary of a fulfillment representative.

The top three skills for a fulfillment representative include data entry, customer satisfaction and customer orders. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Fulfillment representative vs retention representative overview

	Fulfillment Representative	Retention Representative
Yearly salary	$35,644	$50,753
Hourly rate	$17.14	$24.40
Growth rate	-4%	-4%
Number of jobs	103,316	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Fulfillment representative vs retention representative salary

Fulfillment representatives and retention representatives have different pay scales, as shown below.

	Fulfillment Representative	Retention Representative
Average salary	$35,644	$50,753
Salary range	Between $28,000 And $45,000	Between $40,000 And $63,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Forward
Best paying industry	-	Technology

Differences between fulfillment representative and retention representative education

There are a few differences between a fulfillment representative and a retention representative in terms of educational background:

	Fulfillment Representative	Retention Representative
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Fulfillment representative vs retention representative demographics

Here are the differences between fulfillment representatives' and retention representatives' demographics:

	Fulfillment Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 42.8% Female, 57.2%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 7.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between fulfillment representative and retention representative duties and responsibilities

Fulfillment representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with customers, warehouse and forwarders helping with export/custom issues.
Resolve customers complaints through detail analysis within FedEx guidelines.
Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Fulfillment representative vs retention representative skills

Common fulfillment representative skills

Data Entry, 24%
Customer Satisfaction, 12%
Customer Orders, 10%
Order Entry, 9%
Order Processing, 6%
Customer Accounts, 5%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Office and Administrative Industry
Fulfillment Representative
Fulfillment Representative vs Retention Representative

Updated January 8, 2025

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