Fulfillment representative vs support representative

Differences between fulfillment representative and support representative duties and responsibilities

Fulfillment representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
• Work with customers, warehouse and forwarders helping with export/custom issues.
• Resolve customers complaints through detail analysis within FedEx guidelines.
• Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
• Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Support representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
• Maintain personal patient information while following HIPAA regulations.
• Document department procedures; some convert into PowerPoint presentations.
• Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
• Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.
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