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The differences between geek squad agents and lead agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead agent has an average salary of $47,344, which is higher than the $31,924 average annual salary of a geek squad agent.
The top three skills for a geek squad agent include customer service, client devices and consumer electronics. The most important skills for a lead agent are inbound calls, customer care, and customer service.
| Geek Squad Agent | Lead Agent | |
| Yearly salary | $31,924 | $47,344 |
| Hourly rate | $15.35 | $22.76 |
| Growth rate | 6% | 6% |
| Number of jobs | 28,603 | 56,112 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 41% |
| Average age | 46 | 46 |
| Years of experience | - | - |
A geek squad agent specializes in providing various computer services such as technical and maintenance support. Their responsibilities typically revolve around communicating with clients through calls or correspondence, troubleshooting, and helping them navigate through complex operations. They may also offer products and services, process payments, arrange store appointments, perform regular maintenance checks, and provide cost estimates to clients. Furthermore, as a geek squad agent, it is essential to coordinate with staff and report sales progress or concerns to managers or supervisors.
Lead agents assist with passenger-cargo acceptance and check-in and promote and sell air travel tickets to freight forwarders or the traveling public. Besides promoting safe travel and protecting the firm revenue and property, lead agents also assist distressed traveling customers. Also, lead agents interpret government rules to be observed for travel and cargo shipments. These professionals meet and dispatch aircraft within the required times and use their motor skills to complete related tasks.
Geek squad agents and lead agents have different pay scales, as shown below.
| Geek Squad Agent | Lead Agent | |
| Average salary | $31,924 | $47,344 |
| Salary range | Between $19,000 And $51,000 | Between $26,000 And $85,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a geek squad agent and a lead agent in terms of educational background:
| Geek Squad Agent | Lead Agent | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 41% |
| Most common major | Computer Science | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between geek squad agents' and lead agents' demographics:
| Geek Squad Agent | Lead Agent | |
| Average age | 46 | 46 |
| Gender ratio | Male, 78.8% Female, 21.2% | Male, 54.8% Female, 45.2% |
| Race ratio | Black or African American, 9.3% Unknown, 3.6% Hispanic or Latino, 15.9% Asian, 4.9% White, 66.2% American Indian and Alaska Native, 0.1% | Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.0% Asian, 4.9% White, 66.0% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 7% | 7% |